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DirecTV tops Dish and ATT Uverse in Customer Satisfaction again.

Discussion in 'DIRECTV General Discussion' started by west99999, May 21, 2013.

  1. west99999

    west99999 Icon

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  2. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Interesting, as FiOS appears to be #1 in overall score. I am not a big fan of this rating system.
     
  3. raott

    raott Hall Of Fame

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    Love the spin in the press release. Tops over Dish and ATT, but no mention of Fios (because they were behind them).

    PR people are something else.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    True, but where does FIOS really fit into the grand scheme of things? It's not really "cable" and it's not "satellite".

    Rich
     
  5. raott

    raott Hall Of Fame

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    For me personally, they are all TV programming providers. How it gets to me, is irrelevant to me.

    My point was that the actual survey ranked Fios ahead of Directv, yet the PR people somehow spun this to make you believe Directv was actually number 1.
     
  6. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    You don't really expect any company to say something like "Hey, we may not be as good as that guy but at least we're not last"?

    Of course they're going to go after their biggest competitors.

    Mike
     
    1 person likes this.
  7. Paul Secic

    Paul Secic Hall Of Fame

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    I tried AT&T U--verse twice in 2009 and went out for twelve hours on a Saturday, because the VAD box is on the street behind my house.
     
  8. tonyd79

    tonyd79 Hall Of Fame

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    Worked for Avis.
     
  9. tonyd79

    tonyd79 Hall Of Fame

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    Why are they not cable? Because they use fiber? Cable companies use fiber. They are using QAM modulation just like Comcast, etc. They are tethered via a land connection. They are cable.
     
    1 person likes this.
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    But they provide TV and as such they are measured and ranked and on this "survey" they came first on top of DirecTV.
     
    1 person likes this.
  11. goinsleeper

    goinsleeper Godfather

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    Maybe it has to do with the number of people the service can be provided to? I think there will always be some bias(whether good or bad) to a smaller company or, to say, a company that supplies fewer people with service. Of course this could imply the world would be a better place with more mom-and-pop service providers. I'm on limited web access at the moment, does anyone know how many TV subscribers Fios has?
     
  12. SteveHas

    SteveHas Hall of Fame

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    FiOs has a very limited distribution when compared to DirecTV, et al. In the big scheme of things are they really a competitor based on number of subs Nationally?
     
  13. Volatility

    Volatility Legend

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    This information can typically be found on the investor webpages of companies. For example with DirecTV it is investor.directv.com. For Verizon it's http://www22.verizon.com/investor/industryoverview.htm. The information is out of date though and doesn't really say much beyond: The market for fios has grown from just over 19,000 homes passed in September 2001 to approximately 20.9 million as of first quarter 2011 (with the vast majority of this provided by Verizon).
    Searching high and low I can not find anything recent how many subcribers they have. Like one site said: In total, Verizon ended 2009 with 2.86 million Fios TV subscribers; and that is like 4yrs old http://news.cnet.com/8301-30686_3-20001377-266.html
     
  14. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    Are you saying there's 20+ million Fios subs? In 2012, Verizon had 4.17 million subs. As of the end of December, FiOS TV, had 4.7 million subscribers.
     
  15. Volatility

    Volatility Legend

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  16. damondlt

    damondlt New Member

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    I agree.
    And congrats to Directv.

    At least the score isn't as sad as it usually is.
     
  17. Sixto

    Sixto DIRECTV A-Team

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    Comcast 21.93 million subs
    DirecTV: 20.11 million subs
    Time Warner Cable: 12.1 million subs
    DISH Network: 14.09 million
    Verizon FiOS: 4.9 million subs
    AT&T U-verse: 4.77 million subs
    Charter: 4.12 million subs
    Cablevision: 3.19 million subs
     
    1 person likes this.

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