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Discussion in 'DIRECTV General Discussion' started by danpeters, Jul 9, 2012.
Uhhh.... I think you may be mistaken!
I FULLY agree with you. Never be rude to a CSR, or waitstaff at a restaurant, or anyone. Rarely in my life have I been driven to rudeness
There have been a few times when I've gotten a CSR, whether D* or some other company, and I just hang up and call back to get a better one because I can tell that this person doesn't want to help or is just having a bad day or something.
This. You dont screw with the people who handle your food, or in the case of CSR's the people who handle your bill, know your phone number (pizza deliveries anyone?) and know exactly where you live (sociopaths anyone?).
You never know you might be talking to that one guy whos reached his wits end and doesnt care anymore X)
Just because you and your child can tell the difference doesnt mean others can too, anecdotal evidence holds no value here especially considering the fact that human eyes who are not used to HD yet cant tell the difference.
The reason you can tell the difference is because you've been to greener pastures.
Just because a channel has an HD equivalent doesnt mean its a sure bet to be tossed on. There are alot of varying factors but the two biggest ones are
1) Cost. 2) Bandwidth.
An HD channel takes up (if i remember correctly) the space of 2 SD channels, DTV is the leader in HD sports so they sacrifice national HD for more sports HD.
Considering Disney Juniors audience its entirely logical to leave the kids with SD :lol:
I think he is referring to the first major large launch of cable channels in Hi Definition. There where a few here and the before 2007, but mostly just the top five and a couple oddities (espn, TNT, USA, discovery, hdnet). It wasn't till directv got d10 fired up that suddenly cable Hi Definition channels went from about ten or so on every provider to well over 50. That was the first real launch of Hi Definition for everyone. There are still areas that cant get hdtv ota at all. Most the cable channels didn't even have that much Hi Definition to show when all these channels launched, some taking years to get any decent among of their programing to Hi Definition,Viacom being one of the slowest, coincidentally.
We don't have a clue why jr launched without a Hi Definition version. Not at all out of the realm of reason is that (as others have also posted) this channel may have been set to launch latter in the year, but they launched it early because of the Viacom dispute but don't have the Hi Definition version ready. (infrastructure wise) We just don't know. There is also other things to consider, like the possibility they have other channels set to launch in Hi Definition and they need the space for those until some more upgrades can happen latter on. Now if we don't see it in Hi Definition after d14 is up and running, then I think it will be safe to say its all about a contractual issue, but till then, there are to many variables to simply come out and say that they didn't get the rights to broadcast this channel in Hi Definition.
And I know the winter Olympics in 2002 was all delayed and with different announcers for the Hi Definition feeds, was that the case in 04 as well? I think it was, but can't remember for sure. I think it was the 06 winter games when they finally went to all Hi Definition and sd simulcasts. Just because Hi Definition was available to most areas over the air didn't mean the broadcasters where really with it yet. It took a very long time for everyone to build new studios, and convert equipment so that most the time they could shoot in Hi Definition and show it in both formats without any real trouble. 2007 is around the time frame a lot of stations really started moving to local newscasts in Hi Definition too. Seem cities and channels where a lot faster than others.
I think it's a bit more than just 2. Personally I don't think DIRECTV sacrifices national Hi Definition for sports Hi Definition in terms of bandwidth. I think maybe in terms of cost though, which can have the same net affect.
I got the at the end of your post, HuskerHarley, but please allow me to rant:
Because you lost some TV channels, that gives you the right to yell at someone who has absolutely no control over the situation?
I've always thought one of the functions of DBSTalk was to allow people a place to vent anonymously. Yell, scream and post all the nasty comments you want here. Get it out of your system. Someone with authority to change things at DirecTV might even read it.
This seems a lot more appropriate to me than yelling at some poor schmuck or shmuckette who, outside of giving you a few credits, can't do diddley-squat about the problem.
Sorry, I don't care how frustrated you are. It's just TV. Even if your wife and seventeen kids are yelling at you that they can't get their MTV, there is no excuse to be rude to someone who is just another worker bee in a phone bank.
Since when did acting like an adult become optional in this country?
Just to add to your rant, anyone out here who believes that you're getting any kind of accurate status from either DirecTV or Viacom is blowing smoke up their own butts.
I don't believe anything that either side is using in their PR war. The real truth is somewhere in the middle and until it's resolved we won't know. and both parities have shareholders and Wall Street to answer to, which oftentimes is WAY more important to the future of the company than any of us are.
Everyone has an opinion about everything. And an opinion is just that... It's not necessarily right or wrong... It's an opinion. Give it up people. No amount of calls to either of the parties will make a difference. A call to directv will get you some kind of discount. The nicer you are the more you'll get. But don't expect the CSR to know anything about negotiations or when channels will be turned on or off. They know less than you do. And be prepared to listen to the PR BS when you do call.
But never EVER treat them like crap, they never did anything to you and they're just trying to make a living
My reply was based on your exact words.
"DirecTV does NOT have my back. If they did, they wouldn't remove channels--or let them be removed, if you prefer. (Semantics.) I'm a high-dollar, high-end customer"
How else could I construe and how else could Direct TV not let any channel be dropped, unless they agreed to whatever the provider is asking? Only the provider can set the price, not the carrier (Direct TV) They can negotiate, but in the end, the provider has to agree. Now, that's the facts, so I'm at a loss how there is anyway for Direct TV to keep a channel from being dropped unless they agree to what the provider is asking.
As for high-end, those again are your words, and I meant it sincerely, I don't begrudge anyone who can and wants to spend the money and wants all the channels. You said you are a high-dollar high-end customer. I don't think I misquoted or characterized unfairly. And as such, my post was to point out I don't want the carriers to just keep paying escalating programming costs because so many people can't be high end paying in this economy. Low end is becoming too expensive.
I called Friday for unrelated issues to this and had great CSRs. My 2nd one was fixing my Sunday Ticket for me and it took a few minutes so we chatted. I mentioned I bet he's tired of calls chewing his ass out about the Viacom situation. He was laughing and said it's been rough. People want everything for free and they can't do it. He got the ST straight and said he gave me the $5 off for 3 months for being cool and joking around. I said, "Are you sure? Because I already get $50/month off." He insisted. :lol:
Show me where I posted any thing advocating being "RUDE" or "YELLING" at CSRs?
MY point, when you are frustrated enough to have to call a CSR, because of a problem (I'm assuming people don't call for a "How you doing chat") your not in the best friendly frame of mind. When I call, I use tact and good judgment, along with, friendly communication skills, to get my problem solved instead of attacks or rants to try and strong arm a resolution-->Never the best way to negotiate.
My original reply was in reference to ((BUT it has been very few and far between with getting a pleasant customer)) I know CSRs have to deal with Jerks and to expect them frequently, it's part of the job, I was just giving the other side of the coin perspective. I regret adding the smile--> to the end of my post, Not very adult of me-->:nono:
Do you think CSRs like being called, "schmuck or shmuckette" or "another worker bee"...
I called last night to inquire about upgrading my viewing package from Extra to Ultimate. The CSR and I chatted about the differences in price and why I was doing it. The main reason was because my son was glued to Sprout channel yesterday.
I know that sprout is free for awhile during this Viacom dispute/or until the end of the month.
But to get back the CSR was very pleasent we chatted for 10 minutes and she helped me greatly.
With so many sought-after HD networks for grown ups missing due to lack of DirecTV capacity, I'd find the addition of Disney Jr. in HD somewhat offensive. Kids can certainly tell the difference, but the adults who pay the bills need to come first.
You got a better deal than I did...only got $5 off for two months...but I did get 3 months of free sportspack (already had
encore which was offered first.). They have been extremely friendly & chatty the last few weeks.
Husker Harley, I'm sorry you took it personally. I regret that you felt I lumped you in with those folks who seemingly like yelling at CSRs. I didn't want that to happen. That's why I acknowledged your smiley in my first line. I realize you didn't take their attitude seriously. I wanted you not to take me too seriously, either. It was a rant, after all. It's supposed to be over-the-top, hyperbolic and sophomoric.
I used your post as a jumping off point for my rant. Nothing more.
I apologize for any offense.
Yeah, just as we know the "it's the content owners fault, those greedy bastards are only out to make a profit. We're just trying to keep your prices down..." garbage will be spewed by the providers every time.
$70 (using your exaggerated figures) over 5 years is around $1.16/Month so I don't think it would have quite the devastating financial impact you suggest. In fact, when there was a $5/Month increase in February, the general comments from your camp were:
- It's only a few bucks a month, 1 less cup of Starbucks for everyone.
- Costs are going up for everything, get used to it and stop bitching
- It's not as much as others are raising theirs.
- It's only TV, get over it.
Funny, you guys don't seem so willing to blow it off when the shoe is on the other foot. Maybe if Viacom would list those bullet points on the deal, it would get signed?
I do not begrudge either side their right to negotiate the most favorable contract terms for themselves, which is the way it should be. I'm just sick of the DTV PR machine continually trying to convince us they are just looking out for us and the owners are the ones we need to blame. The day that DirecTV stops passing on the cost increases to us and starts to share a portion of the burden, then they can resume the campaign and I will get behind them. But for now, DirecTV is acting out of exactly the same corporate interests that Viacom and other owners are. At least Viacom has the balls to admit what they are after.
Today, I’ll follow suit and act in mine to see what I can get out of the deal.
If there is no deal, any idea how much Viacom would lose? Same with D. If they don't get Viacom back, how much would they lose? I understand no one can be sure but just asking.
This dispute boils down to mega fat cats fighting over cracktv addicted users to justify the next pricing increases..just like the oil barons,they know you'll bitch but pay.
Until we start returning to OTA reception..they got'ya..besides,OTA is a remarkably better HD signal because its not mp4 compressed.. visually better with a decent antenna.
Correct. Most HD channels in the USA launched in the fall of 2007 and later. Directv, Comcast and some others had minimal HD channels in the early 2000's but most started in fall of 2007 and continue to be added today. Also correct that there are still SD channels out there that do not have an HD counterpart. In other words, there are more SD channels than HD channels in 2012 and that will remain the case for at least another few years.
Really? What equipment are you using? My two year old Sammies show no difference in PQ whether I go OTA or sat., recorded or "live".
Nothing to do with balls. Viacom doesn't have to deal with the customer directly, DTV, Comcast, UVerse, FIOS, does. Viacom's customer is DTV.
This is what you and others CONTINUE to ignore and miss. The business relationship is key. Once Viacom or Fox or Disney does their deal, they are done. They are in the clear and just waiting for checks to be sent every month to them from the distributors. Meanwhile, DTV and all the distributors have to deal with millions of customers daily, millions of phone calls monthly, processing millions of bills monthly, service calls, transactions, data, broadcasting, etc. They have the burden to bear here and most of the costs.
So you can be sick of DTV's PR machine all you like, but they are carrying the risk not Viacom. They are the ones having to deal with you and everyone else out there, not Viacom. DTV and any other provider has every reason to explain why those costs mentioned (and they are not exaggerated, I do this for a living unlike you) are real and have real impacts on customers and their business.