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Directv website too slow to load

Discussion in 'DIRECTV General Discussion' started by acostapimps, Jan 24, 2013.

  1. acostapimps

    acostapimps Hall Of Famer

    1,866
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    Nov 5, 2011
    Illinois
    Why is the Directv website really slow to load is it a lot of traffic going on during this time? I tried several browsers and clear cookies and history but to no avail :confused:
     
  2. dennisj00

    dennisj00 Hall Of Fame

    9,679
    191
    Sep 27, 2007
    Lake Norman, NC
    Loads and logs in pretty normally here.
     
  3. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    Well I'm trying on the Ipad and takes way too long and it hangs for several seconds, I tried several other sites and works well just D* website, even refreshing doesn't do much.
     
  4. drmoondog

    drmoondog New Member

    3
    0
    Jun 18, 2007
    Having same problem here as well. I need to update CC info for billing and have been trying to access site for a week now without success. I was starting to think I was the only one experiencing this problem. Just a few seconds ago the site finally loaded, but I was not able to update my info as the site was not responsive. Quite frustrating.
     
  5. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,810
    96
    Jun 2, 2008
    Southeast
    If I try to ping directv.com it seems quite high 120-140ms range plus it drops out at times. If I ping www.directv.com is seems more normal 50-70ms range.

    Try to use www.directv.com instead of directv.com
     
  6. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,810
    96
    Jun 2, 2008
    Southeast
    A traceroute looks like a probelm with att.net ... hmm

    Code:
    Tracing route to directv.com [147.21.65.18]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  x.x.x.x
      2     9 ms     9 ms     8 ms  x.x.x.x
      3     9 ms     9 ms     7 ms  x.x.x.x
      4     8 ms    13 ms    14 ms  x.x.x.x
      5    11 ms    11 ms    11 ms  x.x.x.x
      6    11 ms    10 ms    11 ms  x.x.x.x
      7    21 ms    16 ms    19 ms  x.x.x.x
      8    23 ms    21 ms    23 ms  x.x.x.x
      9    73 ms    74 ms    74 ms  cha-b1-link.telia.net [213.248.93.209]
     10    72 ms    80 ms    81 ms  atl-bb1-link.telia.net [213.155.134.202]
     11    74 ms    76 ms    75 ms  192.205.33.41
     [B]12   131 ms   127 ms   129 ms  cr1.attga.ip.att.net [12.123.22.26]
     13   130 ms   133 ms   133 ms  cr2.dlstx.ip.att.net [12.122.28.174]
     14   131 ms   142 ms   130 ms  cr1.hs1tx.ip.att.net [12.122.1.141]
     15   129 ms   130 ms   129 ms  cr2.santx.ip.att.net [12.122.30.137]
     16   128 ms   133 ms   133 ms  cr2.phmaz.ip.att.net [12.122.1.17]
     17   127 ms   127 ms   128 ms  gar9.phmaz.ip.att.net [12.123.206.201]
     18   130 ms   130 ms   129 ms  147.21.65.18
     19   130 ms   132 ms   127 ms  147.21.65.18[/B]
    
    Trace complete.
     
  7. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,810
    96
    Jun 2, 2008
    Southeast
    Traceroute with the www in front of directv.com

    Code:
    Tracing route to e6691.g.akamaiedge.net [23.4.37.9]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  x.x.x.x
      2    10 ms     8 ms    10 ms  x.x.x.x
      3     7 ms    13 ms     8 ms  x.x.x.x
      4    12 ms     9 ms     9 ms  x.x.x.x
      5    12 ms    15 ms    11 ms  x.x.x.x
      6    12 ms    11 ms    18 ms  x.x.x.x
      7    27 ms    18 ms    16 ms  x.x.x.x
      8    24 ms    21 ms    22 ms  x.x.x.x
      9    73 ms    83 ms    73 ms  cha-b1-link.telia.net [80.239.167.209]
     10    78 ms    75 ms   100 ms  atl-bb1-link.telia.net [80.91.245.206]
     11    80 ms    77 ms    82 ms  xe-0-2-0-5.r03.atlnga05.us.bb.gin.ntt.net [129.2
    50.9.233]
     12    84 ms    81 ms    93 ms  a23-4-37-9.deploy.akamaitechnologies.com [23.4.3
    7.9]
    
    Trace complete.
     
  8. acostapimps

    acostapimps Hall Of Famer

    1,866
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    Nov 5, 2011
    Illinois
    what??? could you explain in layman's terms please.
     
  9. I WANT MORE

    I WANT MORE CowboySooner

    1,320
    36
    Oct 3, 2006
    Northern plains
    The site locks up my laptop every time I access it.
     
  10. RBTO

    RBTO Legend

    168
    0
    Apr 11, 2009
    I gave up on their site for the most part, a long time ago. I had to access it using dial-up from a vacation location (no other choice), and after they started using a lot of Flash based scripting, it slowed down tremendously and finally, I couldn't complete the log-in to my account (it would run forever and never log me in). I communicated this to them, but their answer was basically - "sorry, we aren't going to fix it" (all they had to do was provide a non-flash log-in link on the page).

    I assume the slow down may be due to something similar (too much display data for too small a bandwidth). I know some of their pages depend on Flash for their functions (e.g., the channel list) and that was fine for me as long as they still worked. They just took a while to load, but when the password verification quit, that was pretty much the end for me. I found a work-around for password entry, but rarely use their website (partially because it is sooooooo slow). Not many other websites are anywhere near this turtle level of performance (their graphics are great though - wu hu).
     
  11. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,810
    96
    Jun 2, 2008
    Southeast
    Response times connecting to the website seems to have improved quite a bit today.

    (directv.com)
    Code:
    Tracing route to directv.com [147.21.65.18]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  x.x.x.x
      2     8 ms     7 ms     7 ms  x.x.x.x
      3     8 ms     7 ms     8 ms  x.x.x.x
      4     9 ms     9 ms     9 ms  x.x.x.x
      5    10 ms    11 ms    11 ms  x.x.x.x
      6    14 ms    11 ms    12 ms  x.x.x.x
      7    17 ms    17 ms    20 ms  x.x.x.x
      8    17 ms    25 ms    23 ms  x.x.x.x
      9    25 ms    25 ms    24 ms  cha-b1-link.telia.net [213.248.93.209]
     10    27 ms    26 ms    25 ms  atl-bb1-link.telia.net [213.155.134.202]
     11    28 ms    27 ms    41 ms  192.205.33.41
     12    82 ms    85 ms    82 ms  cr2.attga.ip.att.net [12.123.22.154]
     13    80 ms    83 ms    81 ms  cr1.nwrla.ip.att.net [12.122.18.2]
     14    90 ms    88 ms    80 ms  cr1.dlstx.ip.att.net [12.122.1.209]
     15    85 ms    83 ms    83 ms  cr1.phmaz.ip.att.net [12.122.28.182]
     16    83 ms    76 ms    83 ms  gar9.phmaz.ip.att.net [12.123.206.137]
     17    78 ms    80 ms    77 ms  12.89.109.198
     18    80 ms    80 ms    82 ms  12.89.109.198
     19    78 ms    77 ms    79 ms  147.21.65.18
     20    81 ms    77 ms    78 ms  147.21.65.18
    
    Trace complete.
    Adding www (www.directv.com)
    Code:
    Tracing route to e6691.g.akamaiedge.net [23.8.21.9]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  x.x.x.x
      2     9 ms    10 ms     9 ms  x.x.x.x
      3    11 ms     8 ms     6 ms  x.x.x.x
      4     8 ms     9 ms     9 ms  x.x.x.x
      5    15 ms    11 ms    10 ms  x.x.x.x
      6    15 ms    11 ms    11 ms  x.x.x.x
      7    16 ms    18 ms    17 ms  x.x.x.x
      8    20 ms    22 ms    22 ms  x.x.x.x
      9    25 ms    23 ms    23 ms  bbr02atlnga-bue-4.atln.ga.charter.com [96.34.0.4
    0]
     10    24 ms    24 ms    27 ms  prr02atlnga-bue-4.atln.ga.charter.com [96.34.3.1
    37]
     11    23 ms    30 ms    23 ms  96-34-150-42.static.unas.mo.charter.com [96.34.1
    50.42]
     12    22 ms    22 ms    25 ms  a23-8-21-9.deploy.akamaitechnologies.com [23.8.2
    1.9]
    
    Trace complete.
    Mobile DirecTV site (m.directv.com)
    Code:
    Tracing route to e6691.g.akamaiedge.net [23.62.165.9]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  x.x.x.x
      2    11 ms     8 ms     8 ms  x.x.x.x
      3     8 ms     7 ms     6 ms  x.x.x.x
      4    10 ms    11 ms    10 ms  x.x.x.x
      5    13 ms    11 ms    10 ms  x.x.x.x
      6    10 ms    10 ms    12 ms  x.x.x.x
      7    21 ms    17 ms    21 ms  x.x.x.x
      8    23 ms    23 ms    27 ms  x.x.x.x
      9    27 ms    35 ms    33 ms  bbr02atlnga-bue-4.atln.ga.charter.com [96.34.0.4
    0]
     10    23 ms    27 ms    23 ms  prr02atlnga-bue-4.atln.ga.charter.com [96.34.3.1
    37]
     11    27 ms    35 ms    23 ms  96-34-150-42.static.unas.mo.charter.com [96.34.1
    50.42]
     12    27 ms    22 ms    22 ms  a23-62-165-9.deploy.akamaitechnologies.com [23.6
    2.165.9]
    
    Trace complete.

    www.directv.com is definitely quicker routing then simply typing in directv.com in the address bar.
     
  12. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    What they really need to get rid of is when going to my account overview, everytime it covers the screen of annoying instructions in blue lettering, all I'm trying to do is look at my balance or find my recent activity which is also a PITA to get to, I know is about advertising but how much can I take gosh.
     
  13. kbxm

    kbxm AllStar

    66
    0
    Mar 15, 2007
    Just jumped on for the first time in a while and it looks like they let the CEO's kid design it. Damned annoying and really poorly laid out.

    Can't find ANYTHING quickly with this new design and the ads everywhere are completely frustrating. Just plain crappy web design (from a former professional web designer) to make the customer have to scroll all over to find things.

    If they had a "basic" option losing all the flashy graphics, scrolls etc it might be tolerable but this thing is useless.

    (1/28 edit) But.... on an extra note, just went to check out the Dish Network website. Looks a LOT like D*'s site, except I can actually find pricing on packages more quickly on Dish. Don't know who came up with the ugliness first, but somebody shoulda' said NO to this nasty design.
     
  14. domingos35

    domingos35 Icon

    538
    0
    Jan 11, 2006
    just like the receivers slowwwwww :eek2:
     
  15. Xsabresx

    Xsabresx Icon

    1,040
    4
    Oct 8, 2007
    It's not slow on my end but God is it ugly. I never understand why something that works perfectly has to be "updated/upgraded". Do people really say 'well I WOULD HAVE picked Directv but their website is ugly"?
     

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