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DirecTV's customer service sucks when trying to set up new service when in a divorce

Discussion in 'DIRECTV General Discussion' started by PennHORN, Jul 10, 2012.

  1. PennHORN

    PennHORN Legend

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    Sep 12, 2007
    My wife is divorcing me. I moved out of the house. She still has DirecTV service with all of the same equipment remaining there. I move into an apartment and currently have cable. I would like DirecTV service at my new place.

    Like almost everything, the account for the house was in my name. Common sense would say that DirecTV should switch the account holder's name from mine to my soon to be ex since nothing is changing. That's not the DirecTV way. The DirecTV way is to hassle and inconvenience their customers because of their byzantine systems and policies.

    They want to set me up with Mover's Connection and move **** out from the house which NONE of us want to do and then have my wife get service in her name. That would mean sending receivers back and getting the same damn ones back. What inefficiency and stupidity! The customer service reps suck but it is the brainiac in charge of operations that needs to be shot.

    Additionally, I have been a customer since 2007. I had HR20-700 and had OTA enabled with a big old-school TV attena. I had the home wired with network cable and was a beta tester of Whole Home DVR and had it activated through my home network. The LNB in the Slimline goes bad and the idiots replace the HR20s with the junk HR21 so she loses OTA and Whole Home DVR capability. Not my deal since I don't live there but that is dumb that a tech comes and you lose functionality.

    If it wasn't for the Sunday Ticket and the fact that Comcast's DVR is a steaming pile of **** in Houston, I would told these idiots to bug off. I basically am a cord cutter with my 6TB NAS and Boxee Box.
     
  2. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Nov 16, 2005
    Wylie, Texas
    No it wouldn't.

    You would move. They would come install the dish and do the install at your new place with your CURRENT receivers.

    What your wife wants to do would be up to her (new install or go with cable).

    Those receivers are in your name and your responsibility. I would have yanked them out anyway.

    I'm sorry your frustrated, but it seems logical to me.
     
  3. SPACEMAKER

    SPACEMAKER Freethinker

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    Dec 11, 2007
    Mason, MI
    Maybe an email to Ellen Filipiak (sp?) is in order on this. I don't have her email handy but perhaps someone can post it.
     
  4. MarkG21

    MarkG21 AllStar

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    Jan 3, 2010
    You keep your receivers with the movers connection.
     
  5. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    Why would he call Ellen...this isn't an issue that they can resolve. He can take the equipment with him if he leaves it at his ex's home then it will still be in his name, she needs to open her own account.
     
  6. maartena

    maartena Hall Of Fame

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    Nov 1, 2010
    Obviously, in a divorce, ONE of you will end up with a new service, and ONE of you will keep DirecTV.

    DirecTV, like any company, doesn't really care about your personal life. I can tell you HORROR stories about AT&T and having to change a name on a account when my father in-law passed away.

    Since anyone can claim anything, you'll have to do it the proper way. Since the account is in your name, your wife has nothing to say about it. You pack up the receivers, move them to your appartment yourself, and the Movers Connection from DirecTV will send a installer out to put up a new dish, and connect all the receivers.

    What your wife does for service at your old place, is up to her.

    You can also transfer the existing account TO your wife, or you can cancel everything alltogether and both of you will get new service. She will get it in her name, and get new customer specials as she never was a customer, and you will get it in your name with new customer specials as your name is not connected to the new address. This way you will have to send back the old receivers, and you'll get new equipment in return.

    If there still is a ETF in place due to a contract, moving the service or transferring it into her name is probably the way to go.

    Whoever gets to watch their DVR'd content first, (or at all), well, THAT is your problem to figure out, you can't divorce the content to a new DVR. :D :D
     
  7. myselfalso

    myselfalso Godfather

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    Jan 25, 2006
    The Mover's Connection would be the correct thing to do since you, as the owner of the account, moved. You keep your receivers, so I'm not sure why you think you'd be sending them back. Also, I don't think anyone needs to be shot. I think that's going far beyond necessity.
     
  8. Billzebub

    Billzebub Godfather

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    Jan 1, 2007
    Pittsburgh, PA
    My daughter was divorced a little over a year ago. She kept the house. The Directv service was in her husband's name. Directv changed the account into her name without a problem.
     
  9. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    USA
    Your opening sentence says it all. Your wife is divorcing you. After she and her lawyer are through DirecTV's "byzantine systems and policies" will be the least of your problems. Why should you care what she wants. The account is in your name. Do what others have suggested and take advantage of the Mover's Connection and it's benefits.
     
  10. n3vino

    n3vino Godfather

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    Oct 2, 2011
    Leon...
    If he leaves the equipment and the account in his name, he will be responsible for payment and the equipment. If she doesn't pay or return the receivers, he will be up the creek in charges from D*. He's already out of the house. He can cancel D*, but good luck trying to get the equipment out. He needs to run that by his lawyer.
     
  11. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    True. But he has a legal right to retrieve his personal property and property that's in his name. If necessary the police can be contacted by he or his soon to be ex to monitor his actions while doing so. He also has the option of suspending his DirecTV account until the divorce is finalized. And yes, he needs a good lawyer.
     
  12. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Eventually this will be caught and she will be locked out of the account completely. She's better off being proactive about it than having to deal with a situation that won't be enjoyable.

    +1 the same thing can happen in the case of smoeone passing away and but the account holder is not a spouse. Technically they cannot remove anything from the home until probate determines that the equipment is not part of the estate if there are legal disputes going on.
     
  13. maartena

    maartena Hall Of Fame

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    Nov 1, 2010
    Am I missing something here? It would appear that the daughter in this case was pro-active about it and Directv change the account into her name without a problem. If DirecTV approved the name change, why would she be locked out of the account at some point?
     
  14. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    DIRECTV didn't someone did something that shouldn't have been done. So that means if someone identifies the mistake and corrects it she wouldn't have access as they are no longer married. So to avoid any issues I stated what should be done so there's not an issue. I'm also not implying that she did anything wrong as there's no reason for her to know that it shouldn't have been done and that she could have problems in the future.
     
  15. Billzebub

    Billzebub Godfather

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    Jan 1, 2007
    Pittsburgh, PA
    Except they called DIRECTV, the account was put in her name and they have even been out and installed whole home since it was switched to her name.
     
  16. Shades228

    Shades228 DaBears

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    Believe me or don't I'm just giving you what could happen if it gets caught.
     
  17. raott

    raott Hall Of Fame

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    You'd hope D* wouldn't be stupid enough to anger a customer by freezing her account through absolutely no fault of her own, but then again, this is the same company that is willing to anger high end customers by refusing to activate multiple HR34s, even if the unit was bought from one of D*'s distributors with no notice about the absurd policy, leaving those customers with an essentially worthless piece of equipment.
     
  18. Billzebub

    Billzebub Godfather

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    What do you mean "DIRECTV didn't"? She called and explained the situation and they changed it.

    If you are implying that a CSR did something they should not have and my daughter will somehow be held responsible then maybe it's time I joined those that are always screaming about a lawsuit. Her sister really is a Harvard Law grad.
     
  19. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    Shades is correct...there is no way to "change the name on an account" legally....without opening an account in ones own name. Eventually the exhusband will want DTV service...call in ..be told there is a hold on his account and it will be found out that the account is actually in his name....see it every day
     
  20. Shades228

    Shades228 DaBears

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    The distributors have known since day 1 that only one is allowed per account and that they are required to have that information on their website or informed in the ordering process. If a person was sold something under false pretense or without disclosure then they have the ability to seek recourse with the distributor they purchased it from.

    I'm saying that DIRECTV did not approve this but someone did something that shouldn't have been done. So when detected it should be corrected. Because your daughter is not married to the real account holder anymore she's not authorized to be on the account and therefor will no longer be able to do anything with it.

    I'm happy for her sister but it's not really relevant to this situation is it. Your daughter would just be told to sign up for her own account and that would be that. You could easily tell her yourself to avoid all of this as well and then there isn't any issues.
     

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