My wife is divorcing me. I moved out of the house. She still has DirecTV service with all of the same equipment remaining there. I move into an apartment and currently have cable. I would like DirecTV service at my new place. Like almost everything, the account for the house was in my name. Common sense would say that DirecTV should switch the account holder's name from mine to my soon to be ex since nothing is changing. That's not the DirecTV way. The DirecTV way is to hassle and inconvenience their customers because of their byzantine systems and policies. They want to set me up with Mover's Connection and move **** out from the house which NONE of us want to do and then have my wife get service in her name. That would mean sending receivers back and getting the same damn ones back. What inefficiency and stupidity! The customer service reps suck but it is the brainiac in charge of operations that needs to be shot. Additionally, I have been a customer since 2007. I had HR20-700 and had OTA enabled with a big old-school TV attena. I had the home wired with network cable and was a beta tester of Whole Home DVR and had it activated through my home network. The LNB in the Slimline goes bad and the idiots replace the HR20s with the junk HR21 so she loses OTA and Whole Home DVR capability. Not my deal since I don't live there but that is dumb that a tech comes and you lose functionality. If it wasn't for the Sunday Ticket and the fact that Comcast's DVR is a steaming pile of **** in Houston, I would told these idiots to bug off. I basically am a cord cutter with my 6TB NAS and Boxee Box.