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DirecTV's customer service sucks when trying to set up new service when in a divorce

Discussion in 'DIRECTV General Discussion' started by PennHORN, Jul 10, 2012.

  1. n3vino

    n3vino Godfather

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    Oct 2, 2011
    Leon...
    You said they called. Sounds like he canceled the service, and then she provided her own credit card, and opened an account in her name? Is that what happened?
     
  2. raott

    raott Hall Of Fame

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    Nov 23, 2005
    The distributors aren't getting $100 plus dollars a month in cash flow from the customer for the next 24 months, D* is.

    So what you are saying is, that despite it being no fault of the customer, it makes good business sense to tell the customer, sorry we won't activate the $300 plus DVR, which is now no more useful than a boat anchor, go deal with the distributor? Makes alot of sense.

    If I was a shareholder, I would hope D*'s leadership would have more business acumen than that. I would also hope they would instill enough training in front line CSRs or, at a bare minimum, their supervisors, to have common sense and activate a receiver or not freeze the divorced woman's account, so that they can keep that cash coming rather than angering the customer.
     
  3. Billzebub

    Billzebub Godfather

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    Jan 1, 2007
    Pittsburgh, PA
    I'm not sure, but if you go to her account online and review the bills teh last year's bills are in her name and the bills prior to that are in his name and she kept the same equipment, except for the H25 she just had installe din my granddaughter's room.

    Maybe she should be entitled to a new customer offer instead.
     
  4. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    They're divorced so she would be and it would be the correct way to have it done.
     
  5. Billzebub

    Billzebub Godfather

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    Jan 1, 2007
    Pittsburgh, PA
    I wasn't being flipiant. She's out of the country right now, but when she gets back we'll make some calls.
     
  6. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Either was I, I was just highlighting the part I was responding to so there wasn't any confusion. If it seemed that way it wasn't intended.
     
  7. bobcamp1

    bobcamp1 Icon

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    Nov 8, 2007
    Texas is a community property state. Did you get D* before the marriage? If so, it's your service and your leased equipment so get those DVRs, dish, and other boxes out of there ASAP. It doesn't matter what you WANT to do, it's just part of divorce.



    If you got D* AFTER the marriage, then the service is both of yours no matter whose name is on the account. If the judge awarded the service to her (either by ruling or by you and your ex agreeing), D* is legally required to change the name on the account to her name (I'm not talking D* "legal", that is just corporate policy. I'm talking actual state law). Then she'd be the old customer and you'd be the new customer.

    If the judge awarded service to YOU, get those receivers and dish out of there ASAP.

    Your daughter, though, is not entitled to the service (unless maybe your ex has died).
     
  8. Mervis

    Mervis Cool Member

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    May 15, 2012
    I'm in the opposite postion of OP.

    My bit......I mean woman, left 3 years ago :lol:. I set up D account in her name at this address in 2001. Had D in my name at previous house but wanted new equipment so it made sense at the time to change and be a new sub.

    I have done all the dealings with D for the whole time. I don't think she has ever spoken with them. I just say I'm her husband. My name is the username for the online account.

    Dilema: I keep getting offers in the mail in my name at this address, which has never happened before, with all the offers (NFL, money off etc.) and I can't resist the shiney things. So I want to cancel the old and get the new. Thought I read on here at one point that they may not allow.

    What does anybody think about this?

    Thanks.
     
  9. n3vino

    n3vino Godfather

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    Oct 2, 2011
    Leon...
    I'm no lawyer, but based on experience, the only way that D* is legally required to change the name of the account, is with a court order, which I doubt the judge will do. The only thing worth a flip on a Texas divorce decree is child support and possesions. Every thing else, such as who will pay what debts, is a contract between the spouses, approved by the judge, and if one defaults, they have the option of being sued in civil court. If the decree states that the equipment is his, and she won't give it up voluntarily, the OP can go with law enforcement to take out whatever has been awarded to him.

    In Texas, wage garnishment is not allowed other than for child support. Since D* is not part of the action, they will go after the person or credit card, who's name is on the account, for non payment and equipment. Most likely, it will go on both's credit report. Collection agencies, however, will call whoever they can get on the phone and make all kinds of threats, including legal action, and become a pain in the butt to that person until the account is paid. They won't care who pays it.

    So the only recourse D* has, as per what I've read on these forums, is to deny the address, as well as the account holder, service until they get their money and/or equipment.

    Again, I'm not a lawyer. The OP needs to see a lawyer. In Texas, property is divided equally, but lawyers will do everything to get the most for their client and stick it to the other person.
     
  10. Old_School

    Old_School Legend

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    Nov 28, 2011
    PA
    This is all interesting to me....


    When my wife and i where separated and where starting the divorce process i called D and explained everything (the account is in her name) and ask them with her not living there how could i get D in my name?

    I was told by 3 CSR's that the ONLY way to have service here in my name was to have HER call and cancel the D service and then I would have to call and sign up as a new customer.

    Then, i have seen several times where the name was just changed.... i guess its a matter of what CSR you get?

    BTW, we ended up working everything out and cancelling the divorce so i never had to worrie about it..
     
  11. n3vino

    n3vino Godfather

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    Oct 2, 2011
    Leon...
    HOw would just changing the name work? What about the credit card on file? If the name is changed and the new name has to provide a credit card, isn't that the same as canceling and getting new service except without all the discounts? On the other hand, if the name is changed and the same credit card is kept on file, isn't that defeating the purpose? Or will they accept the new name without a credit card? I wonder what would happen if they were still under contract.
     
  12. Old_School

    Old_School Legend

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    Nov 28, 2011
    PA

    Honestly not sure how that would work.... we have NEVER used a CC with D... we signed up at a local place and we send our bill snail mail with a money order every month... :eek2:
     
  13. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    I have to wonder if they didn't just add her as a person who is authorized to make changes to the account, maybe?
     

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