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Disconnection Question

Discussion in 'DIRECTV General Discussion' started by Mervis, Aug 5, 2014.

  1. Mervis

    Mervis Cool Member

    17
    0
    May 15, 2012
    When you call to disconnect and you finally make it through the offers to stay and all that, what info do they ask you for/confirm the cancelation? After you've gotten to that point you are already "logged in" so to speak with a phone# and maybe an account #. Do they confirm DL#, ss# or what to know that this is the person calling? Just curious.

    Thanks.
     
  2. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    Just a phone number is fine to verify your account.
     
  3. Diana C

    Diana C Hall Of Fame DBSTalk Club

    2,117
    293
    Mar 30, 2007
    New Jersey
    Having just done this a month ago, they verify your identity before you ever tell them why you are calling, so by the time they get through the retention offers, if any, they just confirm the disconnect date and the address to send the recovery kits (if any).
     
  4. Mervis

    Mervis Cool Member

    17
    0
    May 15, 2012
    Thanks for the responses!!
     

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