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Discussion: P285 Technical discussion and Bug Reports

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Jason Nipp, Mar 17, 2005.

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  1. Jason Nipp

    Jason Nipp Analog Geek in a Digital World Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Jun 10, 2004
    Northern...
    I exited the guide and went back in and the info was back. Hiding the channels was the only change I made when I saw this happen a few times. I will check with E* to see if this is a known issue.

    Hehe 12 years old Laverne? Are you sure it is just becoming a concern now? ;) I only bring this up because the reason prompting me to hide adults was cause I caught my 7 year old son in an adult website this weekend.
     
  2. Laverne

    Laverne Guest

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    [Insert smilie with his fingers stuck in his ears here] La-la-la-la-la-la-la.... Yes, I know they know that stuff is "out there", it's just not ever available here (EVER.), and I intend to keep it that way. If that means locking the adult channels individually, then that's what I'll do, just for P285. ;)

    I currently don't have any individual channels locked (not even the home shopping channels, don't know why), just have selected Hide Adult.

    Does this "no info" phenomenon occur only when hiding adult, or only when adding adult channels to the list of locked channels, or does it occur when you hide adult and also lock other individual channels? (Sorry, I was a little confused by your initial description. Probably just me. :) )
     
  3. tonyp56

    tonyp56 Godfather

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    :nono2:
    Jason and Ron,

    Sorry about this (not really upset with you or Ron so please don't take this personal) but you and Ron really need to start reading other peoples posts! I have pointed this very issue out several times to both of you and neither of you paid any attention to me. This issue has been around for at least six months!! Why is it when I said it neither of you paid any attention, but all of a sudden you noticed it and it suddenly becomes a big deal! (Enough that you are asking Dish about it.) It was around way before P285! It seems like I noticed it back around P281 (I think that is right may have been before and please excuse me if there was never a 281 SW version I can't remember all of them but it has been atleast six months ago.)

    I don't remember were I've posted info about this issue but it has been in threads that talked about guide data problems, and I've done it at least twice.
     
  4. tonyp56

    tonyp56 Godfather

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    Apr 25, 2004
    It requires you to lock individual channels, specifically your local channels in the 7***, 8***, or the 9*** range. (though it will do it on any channel that you lock out, but it seemed to do it worse with locals on the LIL station number i.e. channel 43 when you lock out the Dish network local stations in the 7-9000 range) Locking adult channels doens't require channel locks it is a seperate menu option so I really don't know why Jason said that unless he is talking about locking stuff like HBO too. The reason why I found this bug (about SIX MONTHS AGO) is I got tired of scrolling through music, shopping, and stuff that I didn't like to look at and because I had a favorite lists that only allowed 120 channels I thought locking channels that I didn't watch or listen to would save me a little time in the EPG. Anyways I did it, then I started having No Info problems, mismapping of channels (you know Channel 101 was actually 300 in my 811 guide, if I switched to channel 300 it was something else and etc...) BSOD's and etc... So I unlocked the channels and no problems, then I came here talked about what I found, and well no one paid any attention.
     
  5. tonyp56

    tonyp56 Godfather

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    Not for my 811 if I have locked individual channels, especially the local channels in the *000 range(s). Every time you open the EPG it has no info and or you may have info in the guide but when you select a channel it may not have guide data or vice-versa. (data on channel but not in the guide) Adult channels are always locked and it doesn't do this, but as soon as I lock any individual channels it does this. (more so if I lock local channels (in the 8000 range), the LIL channels get messed up)
     
  6. tonyp56

    tonyp56 Godfather

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    Apr 25, 2004
    Oh yeah, I've tried this with P284 and it still did it just like before. Don't have P285 but it sounds like from Jason's post that it is still happening.
     
  7. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Tony.. I read all the posts that occur in this forum and I know that Jason does too. In fact I tend to read yours a couple of times because they are detailed.

    I also remember the "No Info" issue being brought up but it was also brought up in context to the BSOD issues. At times there was discussions and theories to it being linked to locking/hiding channels. This made me actually go and lock and hide some channels. At one point if I recall locking channels resulted in some major pain and it was suggested people stay away from that feature.

    As to finding an exact relationship of No Info to Locked channels. It sounds like you are saying that if I lock my LIL at the 8000 range I will get it ever time. I will give this a try tomorrow with 2.85 and see what I get. I will re-read your post tomorrow to make sure I am understanding it.

    As to not listening, Well personally I try and also try and duplicate what other people are saying and sometimes type does not come accross the same way and it is hard to duplicate what you might be seeing. I spend 8 hours a day working with QA people that try and reproduce and describe what they are seeing. Lots of times things get lost in the translation from their experience entering a bug. This method is even harder.

    You provide great feedback and as a user I much appreciate it. I can assure you that from my side of the fence, I have never taken your posts lightly. Sorry if it has appeared at times to be the case.

    Night!
     
  8. Jason Nipp

    Jason Nipp Analog Geek in a Digital World Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Jun 10, 2004
    Northern...
    Tony, I remember you mentioning locks, but if I remember correctly it was in regards to BSOD. Your posts also detailed many locks, I only hid Adult. Either way I send bug reports to the team in relation to software releases. So having said that you were not previously ignored and if it seems like I was not paying attention maybe it is because I am working 70hr work weeks, traveling every other week for pilot builds, then coming home to work on my house. I apologize if you felt ignored by my statement, but I am crazy busy nowadays and this is a volunteer role. In general you have always given very good feedback and as such rest assured it was included in my report.

    Best regards,
    Jason
     
  9. tonyp56

    tonyp56 Godfather

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    Apr 25, 2004
    Ron and Jason,

    No problem it was just because the way you were talking (actually typing) Jason that I felt compelled to point out that this problem had been around for a while and I had reported it. Like I said in the beginning nothing personal.

    Yes, BSODs were the discussion, but I did talk about the "No Info" in the guide and or specific channels. With P284 I didn't notice any BSODs but the "No Info" is/was still present.

    Yes, if you lock out your local channels that are in the 7-9000 range, you will get no info for either the channel (i.e. 25) or in the guide for the LIL channel. It may take 2 or 3 days for it to start doing this. (at least my 811 does this) Note: Any channel that gets locked beyond selecting "Hide Adult" will cause this. May or may not always happen but it did happen for me. Jason, if all you did is "Hide Adult" then this is an addition to this bug with P285. However locking specific channels has caused the No Info banner for some time now.

    I thank and appreciate you both for all of the work that you do on this forum and this board in general.

    Sorry if anything was taken out of context or if I jumped the gun when I shouldn't have and I didn't mean to say that you both don't do a great job! You both do an excellent job!!!!

    Thanks
     
  10. BFG

    BFG Hall Of Fame

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    Yes I just started using locks on my 811 and it's still on p284, it screwed my 811 way up, gotta remove them. this is not a new problem
     
  11. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Checked tonight tony and I have had my 8000 locals locked for a long time. My guess is I locked then at the time the locks started working. I have also locked PPV and Adult. I will see what happens over the next couple of days, but my guess is their might be another piece to the triggering puzzle. Especially if you say that it happens all the time when you bring up your EPG.
     
  12. tonyp56

    tonyp56 Godfather

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    Apr 25, 2004
    Possible, but I wouldn't even know where to begin looking. The way it did me when I first noticed this bug/issue is that I locked some channels (locals in the 8000 range included, along with music only channels like the Sirius channels, and other channels that I didn't watch or listen to like religious channels) then I started getting "No Info" banners in the EPG and/or would select a channel from the EPG (or even punch in the number i.e. 025) and the channel banner would have "No Info". (sometimes the EPG would show No Info but the channel banner would have info, other times it was switched to were the channel banner didn't have data but the EPG did, and still yet other times both the EPG and the channel banner would show no info) Mostly did it on the LIL channel numbers (4,5,9 etc...) but did it on others as well. Now I could do a reset on my 811 (hold down the power button for 5-10 seconds) or do a switch test and my EPG data would come back but then in 1-3 days I would start getting "No Info" again. Sometimes every channel in my EPG would say no info, other times it would only be a few of the channels, however, no matter how many times I canceled out of the EPG and re-opened it the channels would still show no info. The EPG could do a DL to update the data and it would still show No info on the channels that didn't have data before, don't know what is different between the EPG downloading data when it gets ready to and forcing it to do it when you do a switch test but there is a difference, because when I do a switch test it fixes it for 1-3 days, if the EPG just does a DL on its own it doesn't fix it. Now back when I first noticed this I would also get BSOD and the EPG would mismap channels, i.e. channel 300 would show info for channel 501, but if you selected or tuned to channel 300 it would be HBO. With P284 I didn't see these problems (may or may not still be there:shrug: ) but I still noticed the No Info problem.



    Note: I never attempted to lock channels without the locals in the 8000 range, don't know if that is the main issue or what.

    Since you've had your channels locked for a while something you ought to try is unlocking them (you don't have to erase your locked channel list, just un-lock them) for a little while and see if you notice a difference in your 811's EPG. Perhaps you've just got used to this bug and you don't notice it, and from the sound of it you don't have this problem as bad as I did. Try it for 2-3 days and see if you see a difference.


    Thanks
     
  13. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    I will give this a try tony. Still not seeing what you are seeing and I have all my locals hidden in the 8000 range. Do you have Aux hidden?

    I did notice something rather interesting. Not sure if it is releated. If I go to the EPG and then quickly cancel and do this a number of times what I see is a screen full of "No Infos" pop up right before the screen closes. If I do this a number of times, I can get the picture to eventually freeze. Changing channel unfreezes the picture. Seems there is a timing issue when closing the EPG down.
     
  14. tonyp56

    tonyp56 Godfather

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    No, I use them so I never locked them.

    How many hours do you use your 811? (approx) How often do you use the EPG? Mine is used about five hours a day (sometimes more) I use the EPG around five or six times a day. Even when I watch something I will put up the guide so that I can look around and see what is on. Do you use browse more or the guide? I use the EPG more, I hardly ever browse. How many LIL channels do you get? (from Dish) I receive 8. Do you punch in the channel number or do you select each channel from the EPG? I mostly select the channel that I want to watch from the EPG, though sometimes (rarely) I will punch in the channel number for what I am wanting to watch (without opening the guide). How many timers do you have? I have three right now (though now that it is the end of the season for Stargate I'll be removing one of them) Do you have a full guide, or do you use the one with a partial video in the corner? I use the guide with the PIP in the corner. How old is your 811? Mine was bought 2-24-04.

    If you can think of anything else that could be different in the way that you use your 811 and I use mine ask me, OK. I can't, beyond those questions I wouldn't have any idea why my 811 does this but yours doesn't, so if you can think of any questions ask me.

    I didn't start using locks until after I had the ability to do that (the 811 didn't allow individual locks at first), and it was a month or so after I heard that you could use locks to get rid of channels that you didn't want to scroll through that I decided to lock some channels. So perhaps you locked your channels before this bug was introduced and somehow didn't have to deal with it. I really don't know, or perhaps I use my 811 in a way that causes it to do this bug, or better yet you use your 811 in a way that it doesn't have this bug.:confused: And I believe you when you say that you haven't seen this issue, I just don't know why it is different for you than it is for me.


    Thanks, and if you think of anything to ask, please do.

    P.S. And this could be a dead issue with P285, Jason may have just had a hiccup with his 811, I don't know. And therefore you may not see this issue with 285, nor will I once I get it, whenever that may be.
     
  15. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Good response there Tony.. Sounds like we use the 811 in a very similar way. I usually don't have any timers. however I have been seeting some one time timers just to see if that might have something to do with it. As far as LIL, I am in LA area so I have as many as they offer there. Not sure. I get a lot of what looks like UHF channels but I never watch them.

    I use PIP on my EPG. EPG is almost always used. I have about 8 or 9 OTA channels. I get a lot of Guide information in them. let me think a bit more going to try some things today if I have the time.

    Oh.. I do put my 811 in standbye whenever I am not using it.
     
  16. tonyp56

    tonyp56 Godfather

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    Ron,

    During the time that I was using the locks, I thought that putting my 811 in standby every night and during the day when I wasn't there would help the problems I was having. So for two weeks I only had my 811 on (would simply press the power button on the front to turn it off, so it wasn't losing its power supply) when I was using it, however I still got the "No Info" issue. Now honestly when I retested this issue with P284 I didn't put my 811 into standby that much, only had the locks locked for one week and perhaps turned my 811 off twice for more than 30 min...

    One thing I should also point out, it was accidental that I found out locks were causing the issues that I was experiencing. I simply turned the locks off and all of a sudden my problems were gone, so then I re-locked everything and the problems re-appeared. Then later after receiving P284 I tested it again, (still wanted to get rid of some channels in the guide) and the problems were there again.
     
  17. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Tony,

    From your reports and others. I do believe there is something hiding in the locks. PUN fully intended. Trick is to try and root cause it. So far I have not had any luck.

    It is possible that some of the 2.85 fixes have either fixed it or made it harder to reproduce.
     
  18. Mikey

    Mikey Hall Of Fame

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    So, can we get back to topic about P2.85 bugs?
     
  19. Foxbat

    Foxbat Legend

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    Right, like what bugs are the show-stoppers? I haven't read anything so far that makes me think that P2.85 shouldn't be rolled out to everyone.

    Still waiting in Michiana,
     
  20. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Roland,

    When I got my 285, I had an issue with it spontaneously rebooting when I went into my "Favorites". Took a soft reboot to clear the problem. To the average person that would try to add a channel to their favorites, this could be ugly. I seem to be the only one that reported this issue in the thread, but that issue I might consider it is show stopper.

    The fact that I am the only one that has reported this issue, I doubt Dish would hold up 2.85 out to everyone on this issue. However, point is that we don't necessarly see everything in these forums and from the reports it is clear that this is real slow roll out for sure. Might not have critical mass where we would see some issues pointed here. We are but a small sampling of the 2.5 million 811 receivers. ;)
     
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