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Dish 311 and Dish 500 compatibility

Discussion in 'Standard Definition Receiver Support Forum' started by sparky28, Feb 8, 2011.

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  1. Feb 8, 2011 #1 of 11
    sparky28

    sparky28 New Member

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    Feb 8, 2011
    Newbie here. My old Dish 4700 receiver gave up and Dish sent me a 311 as a replacement. I cannot get the 311 to properly connect to my old Dish 500 dish. I am using SW21 trying to connect to 110 and 119 birds. Dish and switch worked fine with old 4700 receiver. Called Dish and get conflicting answers, depending on who I talk to--should or will not work??? The 119 bird works OK, the 110 does not, getting error to check switch which I have done many times with no good results.

    Is or is not the 311 compatible with a Dish 500 using a SW21?

    Thanks, Sparky28
     
  2. Feb 8, 2011 #2 of 11
    P Smith

    P Smith Mr. FixAnything

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    It is compatible, perhaps the SW-21 is flaky.
    What FW version the 311 running ?
     
  3. Feb 8, 2011 #3 of 11
    sparky28

    sparky28 New Member

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    Feb 8, 2011
    The SW was working with the old 4700 rec. Software: P439
     
  4. Feb 8, 2011 #4 of 11
    scooper

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    It is supposed to be compatible.

    Try this - disconnect the receiver from the cable. Now - do a check switch.
    Unplug the power, then connect the cable again and plug the power back. Do another Check Switch. If you have an SW21 with 2 Legacy LNBs - it should do 38 tests.

    If this fails - see about replacing the SW21 with another one. If you don't have one, consider getting a DishProPlus TWIN LNB (I know this works - as it is what I'm using). If you have another Legacy receiver, Having the 311 will power the DPP TWIN and the Legacy receiver will see it as an SW64.
     
  5. Feb 8, 2011 #5 of 11
    sparky28

    sparky28 New Member

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    Feb 8, 2011
    I did get another SW21 and went through all the procedure and it worked fine. So then I went back to the old SW21 and it now works fine also. Don't know what happened but all works now and can verify that Dish 311 receiver IS compatible with a SW21.

    Thanks for the help.
     
  6. Feb 8, 2011 #6 of 11
    scooper

    scooper Hall Of Fame

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    The idea on doing the checkswitch without a cable connected was to reset the receiver back into Legacy (as opposed to DishPro) mode.

    any way - Glad you're watching TV again.
     
  7. Feb 8, 2011 #7 of 11
    shadough

    shadough Icon

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    Sometimes the SW21's get a lil flaky. I've lost birds before, changed to a different 21 and got it working again. Hell I've even lost 1 of the birds, simply re-ran check switch again, an voila, worked again. If the switch is outside and exposed to weather, it can get even more flaky.
     
  8. Feb 9, 2011 #8 of 11
    sparky28

    sparky28 New Member

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    Feb 8, 2011
    I think you hit the nail on the head. I checked the switch several times and the report was 119 odd and even OK, 110 even OK and 110 odd with a X. I tried setting up the 500 dish as a 300, one bird at a time and got good signal levels from both satellites. Went back to the SW21, ran the switch setup again and got the same results. Stayed that way until I tried a second SW21.
     
  9. Feb 9, 2011 #9 of 11
    P Smith

    P Smith Mr. FixAnything

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    You got the hint from first reply ;).
     
  10. sparky28

    sparky28 New Member

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    Feb 8, 2011
    Unfortunately, I didn't. And the conflicting answers from Dish did not help. The old combination 4700/SW21 was used at home and in my RV for about 10 years and I had set up that combination probably close to 100 times all over the Western US with no problems. When I replaced the 4700 with the 311 receiver and it didn't work, I naturally assumed (at least to me) that the 311 and SW21 did not like each other. I was wrong!!

    Still not sure what caused the problem.
     
  11. PerryB

    PerryB New Member

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    Feb 2, 2012
    Any time you change a 311 environment (lnb, switch, etc) you have to fool the receiver to get it to reset. It is the only Dish receiver that I know of where you have to do this. Running the switch check with the receiver disconnected to the lnb does this. Only Dish knows why:hurah::):)
     

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