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Dish 811 experiences and problems

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by tomb18ca, Mar 31, 2004.

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  1. May 3, 2004 #81 of 477
    gpflepsen

    gpflepsen Guest

    Today the guide is back to the same old useless self. Having to reboot every few hours does not a functional feature make.
     
  2. May 3, 2004 #82 of 477
    Bobby94928

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    The 811 guide is supposed to have 48 hours. It's closer to 46. Of course you have to remember that as the day goes on, you move down in time. That's why you get the downloading program information all the time. It takes less than a minute, at least for me, so I have no problem with that. I don't actually use the guide that often to look far ahead, so maybe that's why I have little trouble with it.
     
  3. May 3, 2004 #83 of 477
    gpflepsen

    gpflepsen Guest

    A case for a functional guide: I left town last Thursday and wanted to record "The Boys of H Company" on Discovery HD Friday evening. No can do as the guide won't keep its promise to remember anything. That's why I want it. My 510's guide works like a charm and this is the minimum standard to which the 811 should aspire. If it could aspire.
     
  4. May 3, 2004 #84 of 477
    garypen

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    Sometimes, I wish it would just expire.
     
  5. May 3, 2004 #85 of 477
    Cholly

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    Indian...
    I've had TiVo for several years. Since I switched from cable to Dish, I was concerned about being able to use it, particularly with the 2 day limitation on the guide on the 811. Turns out it wasn't a problem, because TiVo's guide information goes out quite a way. I can set up to record programs well in advance. Downside, of course, is that I can't be viewing another program while recording. (I use S-Video out from the 811 to the TiVo, and IR blasters from TiVo control channel changing on the 811) Since the TiVo guide is downloaded to the TiVo hard drive from phone line (or in my case, cable modem), it can handle pretty much data. The same technique is used on Dish's PVR's. Limited memory in the 811 precludes having sizeable guide.
    But you all knew that ;)
     
  6. May 3, 2004 #86 of 477
    DHall

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    The 510 has a hard drive to store the guide on. The 811 doesn't. All the DVR's guides go out at least a week. I've never had a non DVR receiver with a guide past 2 days.
     
  7. May 3, 2004 #87 of 477
    gpflepsen

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    The guide should work to it's design limit, not the 60-90 minutes. That is what I'm talking about.
     
  8. May 3, 2004 #88 of 477
    HTguy

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    If you have the 811 on when you do a front panel power button reboot it is normal for the video to freeze for several seconds. But if you are patient, you will see the screen go blank as it resets. After a short time you will probably see the "Aquiring Satellite" screen, then the EPG Info download. You should be good to go after that.
     
  9. May 3, 2004 #89 of 477
    garypen

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    I wonder how DirecTV gets their most basic Hughes HAH and HBH non-DVR receivers to have 7 and 14 day guides? Must be some sort of voodoo magic.
     
  10. May 3, 2004 #90 of 477
    aandrew

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    Don't worry my friend, TBoHC will be rebroadcast AT LEAST 15 more times this month...
    ;)
     
  11. May 3, 2004 #91 of 477
    Cholly

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    As I understand it, the DirecTV guide infor is sent to the receiver in real time, and is not stored in memory as is done with the Dish receivers. :confused:
     
  12. May 4, 2004 #92 of 477
    garypen

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    That doesn't sound plausible. That's a lot of info. You see how long it takes the 811 just to download 2 days worth.
     
  13. May 4, 2004 #93 of 477
    tonyp56

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    My experience with DirecTV receivers, two Panasonics that are about two years old, and my original RCA that’s well from 1997. The Panasonics are Multi satellite receivers, they only had three days in the guide, the first thing I noticed when I switched to Dish was the constant stopping to download information to the guide, though those Panasonics downloaded the data every once in a while, they did not interrupt you as often as the 301's and 811 do even now with updated software. I could be wrong, but I believe with DirecTV receivers, they download the information all the time, instead of when you try to access the guide, whether or not they store that information on the receiver’s memory or not I don't know. I know with those Panasonic receivers every time the electricity went out, I had to mess with them, (unplug, plug back in, unplug, turn off, on, etc…) because some of the channels were gone (like HBO) so it may be DirecTV uses more volatile memory, more of a on the go type, instead of downloading, then waiting until the last minute to update they constantly update information.
     
  14. May 4, 2004 #94 of 477
    Ron Barry

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    I would really be surpised if this is the case since Sat systems do not provide two way communication. My guess is that in both cases this info is passed down in an independent stream and stored in memory. I think that Dish just is not doing a good job figuring out the use cases of how assure minimal download activity while the receiver is being used.

    One of the goals of usability design is if you don't need to get in the users way don't. The guide info should be something that should be down in the background with the lion share done while the receiver is turned off. There is clearly more work needed here.

    As for the difference between directTV and Dish, It is possible they implement this part of the system differently which makes it easier for DirectTV to minimize user annoyance. Kudos if DirecTV did this. It is not always the receivers fault. This one could be in how they implemented guide information distribution.
     
  15. May 8, 2004 #95 of 477
    Van

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    There isnt any software/hardware configuration for the support of 4 sats, your loosing transponders and confusing the reciever and will most likely notice the same issue soon on your other recievers.
     
  16. May 8, 2004 #96 of 477
    Van

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    Being a dish employee Im discouraged that we havent been told of the %49 demon, I will be sure to bring this up along with the issue of the dark dvi at our weekly meeting.

    Looking at the pictures of the install I would give the installer a C grade, the ground block should have been placed on the wall and not under the eave as well as should the switches, the grounding connection at the dish wont pass inspection either but may have been the only way they could do it so atleast your system is grounded. Basicly from what youve shown it would pass most likely through a non Dish inspection but might teeter on failing through a Dish QC check.
     
  17. May 8, 2004 #97 of 477
    CyberTiVo

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    Cholly - You mentioned you have your TiVo controlling your 811. What did you choose in the guided setup? I called Dish and they had no clue. How did you get it to work?
     
  18. May 8, 2004 #98 of 477
    CyberTiVo

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    May 8, 2004
    Did regard the last message, I found your answer in another thread.
     
  19. May 8, 2004 #99 of 477
    Soccernut

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    On mine 811 dark picture on SD all inputs, no DVI using component for HD black looks crushed on HD.
     
  20. May 8, 2004 #100 of 477
    mini1

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    please vote in my poll on this board about the 811. thanks!
     
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