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Dish alignment error message

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Eagle Shadow, Oct 21, 2009.

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  1. Eagle Shadow

    Eagle Shadow Cool Member

    16
    0
    Nov 7, 2007
    My HR21 indicates on the self test that there is a dish alignment problem yet everything works fine. I'm not going to fix something that isn't broke but why this error message?
     
  2. bigwad

    bigwad Godfather

    382
    0
    Oct 19, 2006
    I got the same thing on my HR20. It said there was an alignment problem. Checked my readings and found a couple of them were around 50-55. All the reast were at leat 85-90. I haven't seen any problems with reception, so I'm like you. Leave it alone if it's working ok!
     
  3. direct-dish

    direct-dish Cool Member

    17
    0
    May 11, 2009
    I was getting the same message so I had them come out to check. (since I am paying for the protection plan and have not used it!) The tech said "your dish has settled" (although none of my numbers were below 80). Anyway, after he left I ran the test again and it still gave me a fault on dish alignment, so, I have left it alone. Luckily I did not have to pay for that call.:confused:
     
  4. RoyGBiv

    RoyGBiv Icon

    683
    6
    Jul 24, 2007
    This has been an error message bug in the software for some time in the last couple of software releases. No one has any idea if or when it will be fixed, but it also doesn't mean you have an actual problem. No one should go realigning their dish if they are getting excellent numbers for signal strength just because they received this message.

    SMK
     
  5. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Post back your actual signal readings and we can tell you if they're good or not.

    Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

    Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º]
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note, these can be very slow to appear]

    Satellite transponders (14 total at 103º(c)) [or 103º(b)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (9 total at SWM)
    [You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
    1-8 # # # # # # # #
    9-16 # NA NA NA NA NA NA NA
     
  6. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    I wouldn't go this far .. It is true that to get the "right" answer it needs to be a clear day. Rain or potential rain-fade issues will throw off the numbers, but if the skys are completely clear and you see a "Dish Alignment" error, then fine-tuning the dish alignment is a good thing.
     
  7. hdtvfan0001

    hdtvfan0001 DIRECTV A-Team

    32,456
    258
    Jul 28, 2004
    To Litzdog's point...without some more actual data....diagnosing anything is shooting at the stars....

    If you can provide more setup and signal level information, many are here to assist in attempting to help.
     
  8. paulman182

    paulman182 Hall Of Fame

    4,839
    3
    Aug 4, 2006
    It is probably not uncommon to get this message when the signal levels are below what is desirable, but strong enough that they don't usually cause a problem.

    I think that's the reason I get the message. Some of my ka transponders are in the 50's range, which means that they go out sooner in rainstorms and come back later. But normally it does not cause a problem, which probably means nothing would be done about it if I did call DirecTV.
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    This is a very good assessment ... fine tuning the dish could improve upon this situation making the overall experience better.
     
  10. RCinFLA

    RCinFLA Legend

    108
    0
    Oct 3, 2006
    I think the reason for the error is the SW for that test doesn't check for what actual transponders/beams you are suppose to get for your area.

    Spot beams overlap and it is common to get low signal strength reading on spot beams not intended for your area.

    If you are getting high reading on some of the transponder on the same satellite there is nothing wrong with your dish alignment. You could have a polarization issue that caused all transponders on that polarization to be low but that would be a LNB problem not dish alignment problem.
     
  11. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Nope, DIRECTV knows where you are located and adjusts accordingly.
     
  12. RCinFLA

    RCinFLA Legend

    108
    0
    Oct 3, 2006
    Yes they absolutely do for channel programming but doesn't make sense on signal strength measurements and system test.

    How can you have absolutely perfect signal strength on both polarities yet still show an unuseable 40 or below level on same satellite on the signal strength readouts? It would either be edge of a spot beam or defective transponder.

    The system test consistantly reports erroneous errors on tuners. Repeat it again and get another different error report.
     
  13. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    All I'm saying is that DIRECTV is aware of your location and your specific needs .. I doubt they even check neighboring spot beams as technically you are not in that area even if you do show some signal strength readings.
     

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