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DISH Customer Service and Retention Useless....

Discussion in 'General DISH™ Discussion' started by sega_102, Jan 26, 2013.

  1. Slamminc11

    Slamminc11 Hall Of Fame

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    So you ask what they could do, they offer to replace with the best stuff they have and so you are going to drop them? What did you want? DISH to come out and hit the remote buttons for you while you sit on your couch?
     
    1 person likes this.
  2. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    I dont quite understand this either, they were going to replace what he has with new stuff and he doesnt think its a good enough deal?
     
  3. ilike2eattacos

    ilike2eattacos New Member

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    They want to charge me $50, give me a hopper no joeys or anything else. Sure, you can look at it that way, they are giving me an upgrade but I have to pay $50.
    Well, my bill will increase with that hopper.
    Should I be happy that they are replacing my broken DVR's, I guess so.. but isn't that would they should do since I've paid the $7 a month for 3 years now?
    The point is I'm not being offered ANYTHING more than what a customer thats been w/ them for 2-4 years would get and I've been a customer it turns out for 17.5 years.
    Hey, no biggie. Monday afternoon i'm ditching.

    "What did you want? DISH to come out and hit the remote buttons for you while you sit on your couch?"
    ((((You sound like the Dishnetwork person I spoke with. Same attitude, are you an employee of dish?))))

    "I dont quite understand this either, they were going to replace what he has with new stuff and he doesnt think its a good enough deal?"
    ((((New stuff? A hopper upgrade with a $50 charge and increase in my bill.. as far as replacing my stuff, they are obligated, i pay the insurance. They did not care that I was going to cancel my service.. was treated like the average customer.))))
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Not a bad price for an UPGRADE. The $7 per month protection plan is for the system you already have. It does not include "free" upgrades. Nor price protection on plans or equipment fees.

    If you're really paying $400 per month for service why does $50 one time bother you so much?

    A customer since 1995? I suppose that is possible. Somebody had to be their first customer.

    And as far as leaving - we have heard that before ...
    Enjoy your Roku.

    After complaining for months it is time to poop or get off the pot. :)
     
  5. inazsully

    inazsully Icon

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    First off you're calling him a liar. Yes you are. Unless you've done some research and are sure of what you're saying I find it increadable that a moderator would do that. Even if you are 100% correct it should be beneath a moderators integrity to say something like that tp a Dish sub. It's hardley up to you or anybody else to question why $50 bothers him so much. If it wouldn't bother you that's fine but if it bothers him that's fine too. Enjoy your Roku? Another cheap shot beneath the Moderator title.
     
    1 person likes this.
  6. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    I am not calling him a liar ... that is your word, not mine. And I am posting as a regular member of this forum, not as a moderator, when I make the comments I made. (When I speak as a moderator it is about site moderation ... asking people to post within the rules of our forum ... and most of those actions are done outside of the public eye as to avoid embarrassing moderated users. Most of the time.)

    If you wish to read all of "ilike2eattacos" posts you will see that he has threatened to leave DISH before and has mentioned that he would be leaving for Roku. It is in context.

    $50 is a good deal. He will have to agree to stay with DISH for two more years, which may be more painful than the one time upgrade fee (considering the complaints). I have not gone back to see if he mentions how he gets to $400 per month (the average DISH customer is not paying that much per month). That level of cost usually comes from having multiple receivers with fees ... something that can be reduced by going to the Hopper (although the fees were less when he first started complaining in March ... and he could have been grandfathered in at lower rates had he made a move then).

    It is his choice ... advice was given when he first posted his problem and a good deal was offered. Personally doing nothing but complaining on the Internet is not helping his problem, is it?
     
  7. SayWhat?

    SayWhat? Know Nothing

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    The defective boxes should have been replaced at no cost with no increase in monthly fees. Adding fees is how Dish is driving people away.
     
  8. sregener

    sregener Godfather

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    They offered you a Hopper. Did they require you to take it? That's like going into McDonald's and being upset that the order-taker said, "Do you want fries with that?" If you have the protection plan and broken DVRs, they should replace those with like receivers at no cost. An upgrade is a different story. I would be upset if they didn't at least offer you the upgrade.

    In this thread, you've been saying for months you want to cancel your service, but you haven't done it yet. If you're dissatisfied, that's your right. But the deadlines pass and you're still here, which seems to me like you keep hoping somebody from Dish will come along and offer you a free lunch. Go ahead and switch to DirecTV, enjoy your 12-months of discounts, and then enjoy the higher programming and box fees. Pray hard that you don't get one of their dog-slow DVR models (and they claim not to be able to tell the difference between models when you order.) Dish isn't perfect. But neither is DirecTV. Both have their issues. I switched to Dish last year, and am generally happy I did so. My bill is lower, I get more channels I actually watch, more of them in HD, and I have a DVR that actually responds to button pushes every time. Hard to argue with that, even at full price.
     
  9. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    :icon_band "Now it's the same old song". :icon_band ......Since March you've been complaining about DISH and threatening to cancel your service with them. What are you waiting for? An Act of Congress? You've made your point! Stop complaining and switch providers. But remember, as with any service provider the only thing you will be "entitled" to is the service you will be paying for.
     
  10. Wilf

    Wilf Legend

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    I just has a very pleasant experience with a CSR when I cancelled by Dish account after 15 years. No hassle or fuss. The return of the 722 is on Dish, which was a big surprise.
     
  11. ilike2eattacos

    ilike2eattacos New Member

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    I did cancel my accounts TODAY at 913am Eastern Time this morning. I placed my first directtv order at 8:30am just before the phone call.

    I was not expecting that kind of response from a moderator. You sound like an angry employee of dish or a stockholder.
    I'm done reading the posts here, moving onto another forum. I wasn't looking for sympathy or lots of free stuff, initially was looking for help/advice, now it's a matter of just telling you my story.. and how they lost big $$$ from us.

    Our business accounts are through (3) hotels I own and operate. Yes, we have a huge bill but it was worth paying to keep my customers happy.
    Why the fuss over $50? It's my choice isn't it? Just like it's my choice to leave this morning instead of March. $50 isn't going to kill me guys.. but why offer me nothing but what I'm already entitled too.

    I would like to thank those of you that encouraged time o take my busniess elswhere. [...REDACTED,,,]

    By the way, the rep I spoke with on the phone to cancel with was very nice and professional. She tried to persuade me to stay when she realized the little bit i was offered this week. She said I was the customer they wanted to keep (she looked at my personal account for the last 17 years, and business account for the last 6 years.. I cut her off (3) times and told her it was too late.. I was done. I was now a directtv customer.

    For those of you that replied with advice, again I thank you.
     
  12. Orion9

    Orion9 Legend

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    I find it comforting that Dish isn't always cutting special deals based on how much you whine and/or how many business accounts you have, who you're friends with, etc. I recently switched away from a business when I found out they were doing that.
     
    1 person likes this.
  13. CCarncross

    CCarncross Hall Of Fame

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    +100

    Anyone who says my dvrs never work right or anything along those lines, and never bother until they "reach their last straw" to even try to get anything fixed has no leg to stand on with me. If you have a dvr that is not working right, you call in and they send you a replacement. You dont go for months and months with one that isnt working correctly without doing anything about it, then come out and say "this device has never worked right" or "this device hasnt worked right for months", oir "they cant fix the problem" Especially if you might have never let them know you have a problem. Now it sounds like he brought out his false sense of entitlement to expect much more than he was offered. DId you want your stuff replaced for free? It sounds like they were more than willing to do that . Did you expect a Hopper for free and not for the $50 they offered? Unless I missed it, the last guy never really said what he expected them to do to keep him, but that what they did offer apparently wasnt enough.
     
  14. Inkosaurus

    Inkosaurus Icon

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    Except what happened is most likely that he called in to get the broken receivers replaced and wanted an upgrade and not a model for model replacement, then got pissy that there were strings attached.
     
  15. Orion9

    Orion9 Legend

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    Yeah, in context with his other posts going back to March, I think he was annoyed that he didn't have the newest DVR rather than having an actual technical problem. I don't see any post where he asks for any help with any specific DVR issue.
     
  16. satinstallerguy

    satinstallerguy New Member

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    I disagree with the slightly worse DVR...... I believe the HR 44 is superior to the hopper.......... Especially when you can run 3 clients with separate tuners unlike the hopper......... plus the Service is far better but that's just my opinion........

    SIG
     
  17. sregener

    sregener Godfather

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    You may be right about the HR44. And with the special offers DirecTV runs, I'd give it a serious consideration after my 2-year commitment is up, but there's this one little problem. DirecTV will not promise me an HR44 when I sign up. I might get the slower HR34. This "receiver ignorance" is why I'm a Dish customer in the first place. Dish will promise you a Hopper or Hopper2 when you sign up, and they'll deliver the model you asked for.
     
  18. inkahauts

    inkahauts Well-Known Member

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    Wait, dish has two differnt hoppers, can't guarantee one or the other? That's the same thing with DIRECTV and their genies.
     
  19. sregener

    sregener Godfather

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    No, you order which one you want. That's what you get. Dish doesn't pretend they're the same, or that their system "can't tell" which is which.
     
  20. inkahauts

    inkahauts Well-Known Member

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    So they have two distinct hoppers? I'll have to go look it up and see what the differences are. Should be easy to find on their web site if they distinguish between them.

    And you seem to suggest that there is a massive difference between the two genies DIRECTV has model wise. I have them both, and there the same dang thing for 99.99% of everyone. The differences are completely negligible, they both DO the exact same things.
     

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