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Dish customer service is horrible (the philipinnes side)

Discussion in 'General DISH™ Discussion' started by comizzou573, Aug 21, 2013.

  1. comizzou573

    comizzou573 Legend

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    Aug 6, 2007
    These people go inside your account change things without you knowing even when you told them not to change any work order. I called dish to find out what the difference was between 1000.2 and 1000.4 and the damn tech support apparently requested the tech support to bring dish500 to house. Idiots they have here.
     
  2. comizzou573

    comizzou573 Legend

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    Aug 6, 2007
    Well I will find out what happens, might end up getting 3 1000.2 dishes lol and my appointment date got changed to.
     
  3. Paul Secic

    Paul Secic Hall Of Fame

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    Dec 16, 2003
    You need a Dish 500+ for Filipino channels. I have it..
     
  4. comizzou573

    comizzou573 Legend

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    Aug 6, 2007
    I am not filipino, dish customer service in the Philippines sucks very much. They try to confuse you and get you to sign up to things that you don't want. They were saying I have a hopper sling upgrade but I didnt want want the free upgrade because I have to pay for lease on it anyway. I just bought one off of ebay, Called this morning and finally got connected to someone in the United States, who got things straighten out. Always make sure who you are talking to before you let a tech support agent into your account.
     
  5. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    Being honest here... I'm having a difficult time figuring out just what the complain is here in this thread. It makes it somewhat ironic to be complaining about a CSR not knowing what is going on, when your own point of view doesn't seem to be well articulated.

    What did you originally call in to ask Dish? In post #1 you didn't say why you called them... but it sounds like you were expecting a tech to come out for some reason... then in your most recent post you mention buying a receiver from eBay, but didn't say anything about activating it.

    So... it's hard to know whether or not the CSR was unhelpful because you haven't actually said what you wanted from them.
     
  6. tampa8

    tampa8 Godfather/Supporter

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    So from your own words, DISH offered a FREE upgrade to a Hopper with Sling, and you refused, and instead paid money for one. Since your cost per month is the same either way, I don't get it. The reason someone might do what you did is so there is no contract, but since that's not the reason you gave I am confused.
    Then there's the dish issue, which sounds like what DISH told you is correct, a dish 500+.
     
  7. comizzou573

    comizzou573 Legend

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    Aug 6, 2007
    I bought a hopper sling from someone cheaper then what dish sells for it. I am planning to sell it those and I got the dish 1000.2, so thinking about selling as a package for 350 altogether. They are both brand new still sealed in the box : )
     
  8. acostapimps

    acostapimps Hall Of Famer

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    Illinois
    :confused:
     
  9. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

    21,484
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    Jan 7, 2005
    Kittrell, NC
    So... then why the call to a CSR if all the stuff you bought is stuff you are planning to sell?

    I am completely lost now as to what the original problem was.
     
  10. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Jan 23, 2008
    I don't even know how to peanut butter.
     
  11. tampa8

    tampa8 Godfather/Supporter

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    Mar 30, 2002
    For once I pity the CSR.
     

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