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Dish deactivates the split networks tuner outside of P/T (update: no, wrong information)

Discussion in 'Hopper System Support Forum' started by zerdian1, Jun 25, 2014.

  1. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    The second tech said Dish has deactivated the split tuner feature outside of Prime Time that allowed the users to schedule 4 network HDTV stations to record using one Tuner.
    Dish has removed cability to record networks on one tuner outside of the 3 hour P/T window.
    For the last 1.5 years Dish Hopper with Sling and the Dish Hopper have been able to record the 4 HDTV networks outside of Prime Time on one tuner, if the shows were at the same time.
    The programming side still works that way. I have morning shows all showing the same one blue tuner forToday on NBC, Good Morning America on ABC and CBS This Morning on CBS. All three morning shows did get recorded. But the Evening news even thought the highest priority does not get recorded. I have the Evening News on three of the networks. the programming guide all say they are recorded on one blue tuner with same color code for series record: Blue for ABC Evening News, NBC Evening News and CBS Evening News. And for 3 days in a row none of the shows got recorded. they say cancelled by user master bedroom. And 3 days in a row they have been cancelled. I called Dish Advanced Tech Support several days in a row. the first day an advanced tech said to delete the 3 timers network timers and recreat them. that did nothing. The second tech said Dish has deactivated the split tuner feature outside of Prime Time. The Programming side Hopper box, I am told, looks at the satellite and if the shows are on the same satellite they can use the split tuner. Only Dish forgot to tell their programming side that schedules the tuners as the network programs at the same time outside of prime time still have the same color tuner, in my case blue color coded tuner assigned to multiple networks at the same time. the DVR button says n shows recorded and says 0 conflicts. but for the actual recording does not work as the programming guide says they will. THE HIGH PRIORITY DOES NOT SEEM TO MATTER. they just do not record even though the 3 news shows are the top 3 of of the first 4 timers. instead all lower priority shows get assigned to the other tuners and they seem to record if not on a network station. I assume here from the programming side, sees that the high priority timers are scheduled to be recorded, so lower priority shows can be scheduled to be recorded. but in the implementation, the split tuner is now disabled outside of the prime time windows (8 to 11), but the proramming side of the hopper still thinks it is working like it has for the last 1.5 years. Very Bad Move on Dish's part to take away a feature that has giver more capability to their customers over the last 1.5 years. It is like removing 3 of our tuners. Dish still advertises record 6 programs at once but now it applies only to Prime time. I am sure their lawyers will put that in the fine print. But first they ahve to correct their Programming of the tuners and the Priority to get that working correctly again, albeit with 3 less tuners outside of primetime.
     
  2. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    don't cry :) it's just a TV
     
  3. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    Not crying. Just upset that Dish discovered they had a feature working for 18 months, that they did not plan, so they disabled part of it. But they did an incomplete job. The programming side still allocates up to four network timers to one tuner. I am unhappy with Dish for decreasing capability in such a poor manner.
     
  4. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    wait when they will start charging for the feature
     
  5. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    How do you KNOW that DISH did not plan to allow 24/7 sharing of one tuner for recording the four major networks in each market? The original release and marketing of the Hopper was prime time only and DISH worked to expand the feature to share the tuner 24/7.

    You're posting as if DISH was surprised that the tuner sharing worked 24/7. They were not.
     
  6. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

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    Who said they disabled it anyway? They worked to enable this feature outside of primetime... and I've seen nothing from Dish that says they have disabled it.

    Are you sure that you aren't experiencing a bug and just haven't found someone at Dish who is able to fix your problem?
     
  7. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    The advanced Tech team at dish is the one that said when Dish recently discovered the split tuner was working outside of primetime they set about to disable it.. They double checked with the Advanced Tech Team Supervisor and confirmed that the split network turner outside of primetime is now disabled. but every evening at 6:30PM Eeastern the 3 networks broadcast the evening news. I have been recordign them for a year and a half. The last 3 days they did not record. when I check the Daily Schedule after the fact. It shows the evening news shows were Cancelled by User, Master Bedroom. That is my Hopper and I am the only user and I did not cancell the evening news shows. I have the 3 news shows each with their own timer, Priority 2,3,& 4 for ABC, CBS & NBC EVENING NEWS SHOWS. My priority 1 is the World Cup on ESPN. Today at 1PM is the USA v. Germany World Cup game. the game will be over at 3. so all 3 news shows should record. I skipped all other low priority shows that showed up in the schedule. so whether it uses the split timer or the three individual tuners, the 3 news shows should record. at the moment they all show up as scheduled and using the single blue tuner, which is tuner 3. currently three morning network shows are recording using tuner 3 which is the blue tuner.. Tuner 1 and 2 are available. SO THIS SHOWS THAT THE SPLIT TUNER FOR THE NETWORKS IS RECORDING THE 3 NETWORK MORNING SHOWS. TUNERS 1 & 2 ARE IDLE / AVAILABLE. the TV Activity shows 1 of 3 tuners in use. line at bottom says watch anytime options - No Tuner Required.
     
  8. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

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    Which is exactly what I was getting at... Either you're talking to someone not actually a Dish employee (are you sure you are calling Dish and not a reseller?) OR you're talking to someone who doesn't know that they are talking about.

    IF the "Advanced Tech Team" "recently discovered" this feature, they aren't very Advanced. In the beginning PTAT was the only time the tuner worked in this manner. Programmer/engineers made a dedicated effort to enable this functionality 24/7 outside of PTAT and announced it in a press release even! So anyone in the "Advanced Tech" group that only discovered this recently is not so advanced, frankly. It was an intended feature that Dish bragged about.

    It also isn't something that has been disabled.

    If you look around the forum, you will see other non-LiL related scenarios where people are seeing canceled timers in the manner you are seeing... for other channels... Most of them are fixed by a red-button reset OR unplugging and re-plugging power. Some have had their Hoppers replaced to fix the problem.

    There are also scenarios under which one of your tuners could be failing and that creates a conflict if you have other timers and then priorities kick in and cancel some things too.

    Basically, if this keeps happening, you are having a problem that you aren't getting proper help to diagnose if the "Advanced" team is telling you incorrect information.
     
  9. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    I called Dish. Not a supplier. It is the Dish Network Hopper advanced tech team.
    Granted many of the replies I have been getting, do not sound like Experienced Engineers
    But more like junior customer care specialists.

    But Dish has my phone routed to the advanced Hopper Tech team whenever I select Tech Support.

    I am a Retired Chief Scientist and Chief Engineer. I worked on all the moon landings and putting GPS in the FAA.
    I have had Dish Network for 9 years.
     
    1 person likes this.
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    I am currently (6pm ET) recording all three of my local network affiliated news station's evening news. Plus a non-news program on the fourth channel. Plus a program from a cable channel. Plus I'm watching a different cable channel live.

    Five recordings in progress, one separate live viewing. Six tuners at 6pm.

    I do not know why your receiver is not performing - but it is 6pm and I'm doing fine. I'll record the 6:30pm newscasts to see what happens there.

    -- EDIT --
    6:30pm programs recorded fine. Anyone else having problems? Anyone else want to test (perhaps with tomorrow's news or a west coast subscriber with the 6:30 newscasts)?
     
  11. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    DISH IS KEEPING THE SPLIT TUNER OUTSIDE OF P/T.
    I spoke with the manager of the Dish Advanced Tech Team.
    I Relayed the info given to me yesterday and day before by Advanced Tech team member and their supervisor confirmed.
    The Dish Adv Teck Mgr said be assured that Dish is keeping the Split tuner outside of P/T and not going to diminish current features.
    That the info from the Adv Tech Team member and confirmed by their supervisor was not correct.
    I told him that I posted the info I had received on Dish website and on the DBSTalk website. In the past we have taken the senior engineers in the Dish Advanced Tech Team at their word.
    In the last few months the quality and knowldge level of the Adv Tech team seem to have decreased, noticably, over the previous year.
    I have been a Dish customer for nearly 9 years and a Hopper customer for close to two years. The Adv Tech Mgr had my file and said it is more like 8 years, 9 months and 15 days.
    I have been a Chief Scientist and a have been a Chief Engineer.
    I no longer feel that I am speaking with knowlegable people in the Dish Adv. Tech Team anymore.
    They seem to make stuff up on the fly. I get a different incorrect answer if I call multiple times about the same problem.
    This needs to be corrected.
     
  12. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    So ... did your evening recordings work?

    You confirmed above that recording programs outside of primetime worked on your receiver with the morning shows - it should not work any differently with the evening shows.
     
  13. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

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    Sorry you are having so many problems... and I truly hope your actual problem gets corrected (or perhaps has already self-corrected). It doesn't help anyone if you call Dish and someone there gives you incorrect or misleading information. Unfortunately this is not news, nor will you be the last person to get some strangely incorrect info from Dish. This seems to be a "thing" with a lot of companies, so Dish is in good (or rather bad) company in this regard... I have lost track the number of times I have dealt with someone over the phone who knew far less than I did, which meant I was not talking to someone qualified to fix my problem since it was above my means to diagnose and thus WAY above the person to whom I was talking's head.
     
  14. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    THE THREE EVENING NEWS SHOWS WERE RECORDED ON ONE TUNER3, BUT I HAD TO SKIP ALL LOWER PRIORITY SHOWS IN THE SCHEDULE NEAR THE NEWS.
    Three days in a row they did not work only for high priority evening news shows. But lower priority shows were recorded.
    Today I deleted or skipped any program of lower priority that had a recording around the time so that the 3 news shows would be recorded.
    I was able to watch all three.

    Since my news is now the highest priority, lower priority shows were still commanding the tuners.
    I skipped all lower priority shows in the schedule.
    I think There is still a Priority problem.
     
  15. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    My 6pm test timers were the lowest priority (68 through 70) and worked fine, even with another higher priority (13 of 70) timer recording. (The timer for the fourth local channel was priority 46 but was initially skipped because it was an "only new" timer - I restored it to make sure all four locals were recording.)

    On your Hopper, how many timers were "skipped by priority" at 6:30pm before you deleted or skipped programs of lower priority?
     
  16. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    Zero were skipped by priority..
    Low priority timers over took high priority timers.
    The high priority timers that were bypassed, the schedule shows cancelled by user.
    And I did not cancel the timers.
    Today, I went to schedule and everything that was scheduled to also run in same time frame as the evening news shows and I did a Skip.
    So all three networks recorded.
    Since I watched it happening, I noticed that the three programs were using blue tuner three.
    Tuners 1 and 2 were available.
     
  17. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

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    Just for clarity and because many people confuse this... When you say "low" and "high" priority timers... what do you mean?

    For reference... Priority 1 is the highest priority, and the priority decreases as the numbers increase... so priority 5 is higher priority than priority 10, priority 12 is higher than priority 20, and so forth.

    I just want to be sure we are all on the same page.
     
  18. zerdian1

    zerdian1 New Member

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    Jun 25, 2014
    south florida
    Two days ago and the preceeding two days, my three daily evening news shows were priority 1,3, & 4 None of them were recorded. But My Priority 79 and 80 shows were recorded instead.
    Yesterday afternoon, I went to the Hopper's schedule and issued SKIP EVENTs to any recording that might record at the same time as the evening news. So all three evening news shows were recorded using only one tuner.

    This morning a Priority 7 the today show did not record. Nothing else recorded in its place.

    For the next week, I will issue SKIP EVENTS to any lower priority shows that might record during the 3 network morning shows, the three network evening news shows and the three network late night shows.
     
  19. Stewart Vernon

    Stewart Vernon Doctor Whom Staff Member Super Moderator DBSTalk Club

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    Ok... good... so we are on the same page. I just wanted to check :)

    Now the other thing that can trip you up... Priority only applies to timers that conflict with each other.

    So... IF you had a timer set for 6:00pm on TNT and another timer set for 6:00pm on USA and only one tuner available, then the one with the highest priority would record, and the other would be skipped.

    But... priority doesn't apply if the timers start at different, but overlapping, times.

    Say you set a priority 1 timer for 6:00pm on TNT, but have a priority 50 timer set to start at 5:30pm on USA. At 5:30pm there is no conflict, so that timer will start... and if it isn't done before 6:00pm then the priority 1 timer will be skipped because there is no free tuner.

    All that is to say... Your priority 1,3,4 timers for the evening news... vs your priority 79/80 timers.... What times were each of those scheduled to record? IF the priority 79/80 timers were scheduled to start earlier, then that is the explanation for why those recorded and the others were skipped.
     
  20. SeaBeagle

    SeaBeagle Legend

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    Maybe that is why some local channels will not record. Even without any conflicts. Needs to be fixed.


    Sent from my iPad 4 128GB using DBSTalk mobile app
     

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