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Dish DIRT Team

Discussion in 'The OT' started by Henry, Jul 10, 2013.

  1. Henry

    Henry Retired Member

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    Pine, CO
    If you've ever wondered if this team does any good, stop wondering. I spent days on email trying to fix a billing issue with Dish's customer service. After cryptic responses and with no satisfactory resolution in sight, I contacted Mike_H on the DIRT team. It took him just minutes to fix it, he explained what had happened, and I even got a credit from him.

    If he's indicative of the rest of the team, then I for one am very glad they're around. :wave:
     
  2. thomasjk

    thomasjk Legend

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    Jan 10, 2006
    The DIRT folks are the best thing to happen on this site and the other one.
     
  3. Henry

    Henry Retired Member

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    Agree ... they are my go-to people.
     
  4. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Me too!
     
  5. dpeters11

    dpeters11 Hall Of Fame

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    I've generally found reps that use social media etc to be better. Of course some of these cases you are airing your issue out in public, like when I resort to Twitter, but nice that it happens as well when all you do is send a PM.
     
  6. Henry

    Henry Retired Member

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    Pine, CO
    You also have the option I took ... PM the rep directly. No public post or record. In Mike_H's case, he responded to my PM in like fashion and then gave me his number if I wanted to call him, or, if I preferred, he could call me. All was done in private.

    It sure beats dealing with a computer. :bang


    [Just re-read the tail-end of your last sentence - agree. :blush: ]
     
  7. dpeters11

    dpeters11 Hall Of Fame

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    The ones I've used a Twitter on are usually cell phone companies after I get no where with other methods.
     
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