So, I am a very very long time dish subscriber (1996 to now), so as a long time subscriber I switched to "paperless" ages ago, and just charge my card thank you... This is my month to get a new card! yay, get to fill in those forms again. So... www.dish.com, login... Find my CC info. Big warning says "Your credit card used for AutoPay is nearing its expiration date. Please update your AutoPay information by editing your Billing Preferences below." Payment was due same day (10th) so I filled in the form, clicked "remember this one" and "paid" my usual automatic payment. No I didn't... My Card info was lost. Today (the 15th) it still says I need to update my card, but they have my card info, as evidenced by the fact that they billed me twice! Yes, my account was charged for the 'payment' I made and the usual monthly payment Called them today. The response was, "Please don't use that form if your payment date is within 7 days" Question to operator: Why isn't that mentioned on the webpage? Why didn't it just reject the payment, or better, just update the card info? "Thats not my department sir." ARGH!!! ARGH!!! I know its not your department, but you can forward my concerns? Maybe someone needs to know about it? MAYBE someone else in the company cares Oh, by the way, 5-7 days for the refund. So proud. So glad I have helped my friends all get dish... Total spent at dish since 1996 = multiple thousands. If not for hopper I would bail over this, its that annoying.