1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Dish installed poorly, found out after warranty period

Discussion in 'General DISH™ Discussion' started by l8er, Oct 13, 2011.

  1. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    Actually, the rule is to dig down to a level of not frosting during coldest time - only that would prevent the pole from drifting up and keep it plumb !
     
  2. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    I'm in Missouri and it's very obvious that was not done with this install. :)
     
  3. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    Find the installer - call his supervisor, QC guy - call DTV, complain, force them to fix the sloppy install !

    We can give you 1000s posts here, but will not fix it.
     
  4. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,575
    373
    Jan 7, 2005
    Kittrell, NC
    I feel for the customer here... and I grant you that a good installer probably should have checked everything out.

    I have to hedge a bit, though, because the customer seems to know all the right questions to ask... and yet he didn't ask them at the time of the install... he waited to ask them until something went wrong.

    IF I knew enough to ask these kinds of intelligent questions, I would have been asking in the beginning rather than just assuming the previous installation was done correctly.

    So... while I can fault the installer for not checking everything out... it's hard not to fault the customer as well... since the original installation was the time to check things out and make sure things were done to his satisfaction before signing the work order.
     
  5. SayWhat?

    SayWhat? Know Nothing

    6,259
    133
    Jun 6, 2009
    I have yet to figure out if this pole and dish were installed at the OP's request or if it was pre-existing for a previous property owner. OP only says "I moved here in May, 2011, but the pole and dish were already here.", so I'm assuming the pole and dish may have been there for some months or years prior to that. Don't know for sure though.
     
  6. boba

    boba Hall Of Fame

    5,580
    0
    May 23, 2003
    With 7 years as a member and almost 600 posts he definitely is not a novice, Looking back at his photograph of the soil conditions I would bet he forgot to water his pole. I don't know if he was as dry as Texas has been but through the summer months soil will dry out and shrink away from concrete so a lack of watering will contribute to his pole moving and that soil looks VERY DRY.
     
  7. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    The pole and dish were in the yard before we rented the duplex, from a previous installation. It looked new and the duplex was wired for cable TV.
     
  8. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    You're right, regular rains stopped after July.

    All of my previous installs were on the side of an older house. I did the first dish installation for my service in June, 2000. (Long story)
     
  9. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    Quick follow up - we're setting the pole properly today. Below is a picture of the handful of concrete from the original installation. We tapped it with a hammer and it fell off of the pole.
    [​IMG]
    Whoever did that original install in north central Missouri should be drawn and quartered. :)
     
  10. SayWhat?

    SayWhat? Know Nothing

    6,259
    133
    Jun 6, 2009
    How solid is that pole under the rust? There are treatments that can be used, but I might consider replacing it.
     
  11. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    Doesn't look too rusty on the picture, just the coating ...
     
  12. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    The pole is actually in pretty good condition - it's not that old. I would guess the original installation was done sometime early this year.
     
  13. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    So it ended up costing me $57 to correct a problem with the original dish installation. The only way I could have known there was a problem during the 60 day warranty service period when I got hooked up in May would have involved digging up the base of the pole. I didn't know customers were supposed to check for improper installs by digging up the pole during the first 60 days of service. :(

    Dish offered to fix the problem for $95.

    I've been unemployed/retired for 14 months, so money is not something I throw around needlessly. But even if I had money to throw around, I would still find this frustrating.

    The original dish installation was from earlier in 2011, so it's not like the pole had been fine for years and then crapped out.

    I asked for a $57 dollar credit on my account to offset what I paid to the local retailer to fix an installation problem I had no way of knowing about until it became a problem.

    Dish said they couldn't issue any credits.

    You know, for a long time customer, even if I am poor, that sucks. :(
     
  14. Orion9

    Orion9 Legend

    245
    9
    Jan 31, 2011
    It is true that with any product or service, the more testing and inspection you do early on, the more likely you are to find a problem within the warranty timeframe. Whether that's worth your time is up to you. I don't think I've ever read a warranty that says: if you don't find any issues with N days, we will extend the warranty to N*3 days. The company sets a time limit on the warranty to control their costs. They could give you a longer warranty by charging more to cover it in the first place, but it appears that most customers prefer to pay the cheapest price and then complain about the short warranty later.

    I don't mean to suggest that this is a bad thing - it's probably in customer's interest - in aggregate - to go for the cheaper price because the company has to be conservative when it estimates its future warranty costs and so the customer would probably pay more overall (in aggregate) for longer warranty periods. Still, it's annoying when you're the one that gets one that breaks at 61 days.
     
  15. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    I don't have a problem with warranty periods - I've been in retail and worked with retailers from the advertising side for 30+ years.

    The problem I have with this is - shouldn't the installer who came in May when I got service have verified the dish was installed properly? (Although if he was the one who installed the dish, I can understand not wanting to check it).

    I think it's not the consumer's job to verify a previous installation was done correctly.

    If it was my business (Dish Network) I would do everything I could to rectify the situation. And asking for $57 in credits to my account (at virtually no cost to Dish Network) to offset my out of pocket $57 is not unreasonable.

    Thanks.
     
  16. Orion9

    Orion9 Legend

    245
    9
    Jan 31, 2011
    Yeah but you can say that about any warranty - if anything fails "young" it was likely due to a manufacturing defect that was there from day one. Most consumers won't open it up and inspect it, and most probably couldn't detect any issues even if they did. Nonetheless, warranties are stated from the day of purchase.

    A few products do have lifetime warranties against defects, but apparently, Dish isn't one of them

    I can also think of one company that frequently goes beyond it's stated warranty, and while I think that is nice, I would much rather that that company spent those resources on their quality control so that wasn't so needed in the first place. I have a $400 product of theirs that has gone in for service 3 times in the last year. No expense to me, but it's getting annoying. One more time, and all the free service and niceness isn't going to stop me from buying something else.
     
  17. tampa8

    tampa8 Godfather/Supporter

    1,992
    32
    Mar 30, 2002
    Based on everything the OP has provided, Dish should have reimbursed him. He had an authorized person come and fix it, the local reatailer's assessment should have been enough to say for whatever reason the instillation did not hold up.
     
  18. l8er

    l8er Icon

    624
    1
    Jun 18, 2004
    And I have good news.

    Yesterday I sent an email to ceo@echostar.com detailing what had happened.

    This afternoon someone from that office called me. After sending him a copy of my receipt for fixing the dish installation problem, they're issuing a credit for the full amount to my account.

    Now I feel like Dish Network has done the right thing here. It's nice to see somebody in corporate America that's still interested in doing the right thing for loyal customers.
     
  19. P Smith

    P Smith Mr. FixAnything

    21,598
    143
    Jul 25, 2002
    W.Mdtrn Sea
    Your persistent has been rewarded. That would be great lesson for all who got or will fall into such problem.
     
  20. tampa8

    tampa8 Godfather/Supporter

    1,992
    32
    Mar 30, 2002
    That is excellent news. While it should not take contacting the office of the CEO, it does surprise me when I hear how people do usually get an answer and often a solution when they do.
     

Share This Page