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Dish Network "Attention message with a code 507"

Discussion in 'General DISH™ Discussion' started by pulsarxp, Jul 17, 2014.

  1. pulsarxp

    pulsarxp New Member

    8
    0
    Jun 27, 2014
    Texas
    I purchased a thought to be new VIP222K receiver. It was sealed but no Smart Card in the sealed plastic. A friend of mine gave me a new virgin Smart Card. When I fire up the receiver with this new Smart Card, I get this "Attention" message where it tells me I can't do anything at this time. It also shows a 507 code.

    Can this be remedied or am I forever locked out of using this receiver? Any info would be appreciated.
     
  2. pulsarxp

    pulsarxp New Member

    8
    0
    Jun 27, 2014
    Texas
    One more thing. The receiver is frozen on this Attention Message 507. No buttons will make anything happen. It is froze. If I pull out the smart card I then get a screen giving the receivers serial number and the Smart Card number I have for it plus Dish's telephone number and other data. When I plug the Smart Card back in the receiver I again get the ATTENTION 507 message stating I can't do anything at this time.
     
  3. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

    21,446
    358
    Jan 7, 2005
    Kittrell, NC
    Some receivers have the smart cards built-in... but if a card is required, cards are "married" to the receivers. You can't put a different smart card in one. I don't know how a friend would have a card to give you in any way that wouldn't be a violation of the terms of service of Dish Network.

    It is starting to sound like you are trying to do something you shouldn't be doing. Have you called Dish to activate the receivers you bought?
     
  4. pulsarxp

    pulsarxp New Member

    8
    0
    Jun 27, 2014
    Texas
    No I have not called them but I will tomorrow. I do want to have them activate the receiver. The receiver is new and so is the smart card but they were not married together when they left the factory. I got the receiver and noticed the card was missing yet it was sealed in plastic. The card came from a friend of mine who used to be an installer and the card is new. I'm not trying to pull anything on Dish. I just want to activate the receiver so they can bill me every month.
     
  5. tsmacro

    tsmacro Hall Of Fame

    2,364
    54
    Apr 28, 2005
    East...
    As Stewart mentioned often new receivers have the smart card built into the box and you won't see one in the slot.
     
  6. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    When you display the System Info One screen, you should see the receiver and smart numbers listed for the receiver. I suggest removing the external smart card. Thanks.

     
  7. RBA

    RBA Active Member

    929
    45
    Apr 14, 2013
    TEXAS
    When the smart card is built into the circuitry of the receiver a smart card slot is still provided for future upgrades if necessary.
     
  8. pulsarxp

    pulsarxp New Member

    8
    0
    Jun 27, 2014
    Texas
    I have two other VIP222K new receivers and they have removable smart cards in them. So I can't imagine this VIP222K having one built into it. Even if I have a built in card the receiver buttons on the receiver won't do anything. When I remove the smart card I had put into this receiver, I get a screen showing the receiver number as well as the smart card I just removed. I'd really like to know what this ATTENTION message with a number of 507 actually means. (I suspect the smart card/receiver mismatch is the cause for this message to appear.)

    I suspect the receiver disabled itself because it now has a Smart Card in it that did not come with this receiver. I'll be calling Dish today to see what is the problem and what can be done. Right now all I know is the receiver is new, the Smart Card is virgin new, but they did not come together. I don't know if this will cause Dish to not want to activate it. Time will tell. If they won't activate it, I'll have to buy another receiver. The other two units I own came from a reputable dealer and they contain smart cards. All this stuff needs to be activated. I'm a Dish customer now and am planning to activate a new HD system and once that is accomplished then deactivate my old SD system. (I'm putting up a new 1000.2 Western dish antenna and will deactivate my 500 dish antenna.)
     
  9. Stewart Vernon

    Stewart Vernon Leapin' Lizard Staff Member Super Moderator DBSTalk Club

    21,446
    358
    Jan 7, 2005
    Kittrell, NC
    Did you ever try the receiver before you put the other smart card in it? You could be right that inserting that smart card caused a new problem. Did you have a problem before inserting that card or did you not try that in the first place?

    Either way, you are going to need to talk to Dish to get any concrete answers since nothing will matter if they can't activate the receiver for you.
     
  10. pulsarxp

    pulsarxp New Member

    8
    0
    Jun 27, 2014
    Texas
    Well I talked to a gal at Dish today about my lockup and 507 message. I explained to her the receiver is new and the Smart Card are new but they didn't leave the factory together. She said, NO PROBLEM. I was told to get the dish antenna up and running with one of my other two receivers and then install the locked up one and call DISH. She said they would then be able to help me unlock the receiver. I repeatedly asked her what was with the 507 code message and she kept telling me to get it hooked up and Dish would be able to help me unlock it. Now I don't know if she knows what she is talking about but she was in the service department. I'm going to try and get the dish mounted tomorrow and point it and use one of my other receivers. Then I'll put this locked up one on line and call Dish to see if they can fix it by talking to it. More to follow. (This is an entirely new system and set up.)
     

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