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Dish Network Price Increase and 2 Year Freeze

Discussion in 'General DISH™ Discussion' started by DodgerKing, Jan 3, 2011.

  1. chouseman

    chouseman AllStar

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    Feb 9, 2010
    Getting in late here, but I read all the prior posts and didn't notice this question answered. When you go to Dishnetwork.com and look at the new customer offers, for AT120 it says "24.99" per month for 12 months. So, if you're a new customer and sign a 24-month contract before the price increase, don't they have to maintain at least the 12-month-advertised price for 12 months? Otherwise, it would seem to be false advertising.

    And if they do maintain it, will the month 13-24 price go to standard rates, or will they mantain that price as well?

    I did notice in the mail a flyer lately that said $15-off for the first 12 months without making any mention of actual prices, which is different from flyers in the past.
     
  2. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Unless you have a specific guaranteed price plan, then just being under contract doesn't mean your price will stay flat for the commitment.

    Dish has sometimes had price freezes... but those were independent offers not tied to a particular commitment.


    So... your commitment is to the 2-year timeframe and a minimum qualifying package... but not to a specific price.
     
  3. Glen_D

    Glen_D Legend

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    Oct 21, 2006
    In the example you gave, the $24.99/mo. pricing should remain in effect for the first 12 months, but beginning with month 13, you will begin paying the regular monthly rate for that package, even though you are still under contract.

    So for example, if that $24.99/mo. package is regular $39.99 right now, but at the end of your 12-month promotional pricing period, the regular monthly rate for that package has increased to $44.99, you will begin paying $44.99 at month 13.
     
  4. chouseman

    chouseman AllStar

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    Feb 9, 2010
    Thanks Glen. So... will the new customer 1st 12 mo. price also go up when the regular price goes up?

    Because if it's going up for new customers, and someone is thinking of signing up, they should try to sign a contract before Feb 1, wouldn't you think?
     
  5. chouseman

    chouseman AllStar

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    Feb 9, 2010
    Oh, and this raises a new question. Those new customers on their frst 12 months will still get the free 1 year of Starz (or other bonus) even though they don't get the price increase until month 13, right?
     
  6. Glen_D

    Glen_D Legend

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    Oct 21, 2006
    I'll present another hypothetical scenario:

    You activate service Jan. 31, and the 12-month promotional rate is $24.99. At month 12, you are still paying $24.99, but at month 13, the regular pricing for that pacakage is now $44.99, so that is what you'll start paying.

    Let's say you wait until Feb 2 to activate service, but the $24.99/mo. promotion has expired; it's now $29.99/mo. for the first 12. So at month 12, you are still paying $29.99/mo, but at month 13, you start paying the current regular rate, which is $44.99.

    So waiting a few days to sign up will cost you an extra $5/mo. for the first 12, assuming they also raise the promotional pricing by $5 at the same time.
     
  7. chouseman

    chouseman AllStar

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    Feb 9, 2010
    Actually, that is exactly what I was talking about. There's a $60 incentive for new customers to sign up before Feb 1. Seems to me that E* should be pushing hard for new customers to get in before Feb 1, unless they don't want to blatantly talk about their price increase, or they don't want any more customers getting the cheaper price for the next 12 months.

    And you raise another question by using the word "activate". If I sign up for service on January 31 but don't activate until Feb 15, will I lose this potential $60 savings on the 1st 12 months?
     
  8. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Unfortunately DISH's offer is $15 off the package price. When the prices go up in a few days ALL customers with a package that is increasing in price WILL see the price increase. The regular $39.99 promotional $24.99 price will become regular $44.99 promotional $29.99.

    Customers signing up today are getting $15 off ... NOT a guarantee of $24.99 for a year. Please read the offer details!

    Once the new pricing takes effect DISH is guaranteeing no package price increase for two years ... which means the regular $44.99 price will remain until at least February 2013.
     
  9. chouseman

    chouseman AllStar

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    Feb 9, 2010
    Well, when you go to dishnetwork.com the large headlines are "24.99/mo. for 1 year", not "$15/mo. off for 1 year". You put the thing in your cart and the price/month is shown, not $15 off. I'd be surprised if some law firm doesn't file a class action suit for false advertising.
     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Current top graphic from the AT120 offer page ...
    [​IMG]

    DISH has been doing this for years. I don't recall a single "promotional price" that outlived a price increase on the regular package. They are discounts, not fixed prices.

    (*DISH will occasionally offer alternate packages, such as the Cinemax for a penny deal or grandfathered packages. But the AT packages increase for all ... including those still receiving a discount.)
     

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  11. Glen_D

    Glen_D Legend

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    Oct 21, 2006
    The Dish Network website is the only place I have seen promotional pricing stated as "$15 off for 12 months". Every current local flyer/mailer/advertisement I have seen has stated AT120, for example, as $24.99/mo. for 12 months (with 24-month commitment). I can't find any of these new-customer promotions that state they are valid beyond 01/31/2011, and none of them mention anything about impending price increases, promotions beyond that date, nor do they state what your pricing will be beginning with month 13.
    If I'm Joe Average, and I get Dish Network installed on 01/31/2011, I would be pretty upset to find out that the advertised $24.99/mo. 12-month pricing is actually going to be $24.99 for month 1, and then $29.99 for month 2-12. I'm not a lawyer, but it sure sounds deceptive to me.

    If they state "$15/mo. off for 1-year", then yes, I think they are well within their right to increase the pricing, as long as they are giving you at least $15 off whatever the current package pricing happens to be. But to tell me in writing "$24.99/mo. for 12-months", that is what I would expect to pay for said term.
     
  12. CABill

    CABill Hall Of Fame

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    Mar 20, 2005
    The ClubDISH cards they mail to refer a friend all have the same wording as the ads you get in the mail, see in the paper, ...

    Fine print on the back says
    Getting that done before the increase isn't likely if not already in the works. Other than getting an extra $50 and restrictions that you can't be a returning sub and MUST do 24 month commit, ClubDISH terms are the same as a new sub terms.

    I don't know what happens to new subs that activated recently, but the cards that expired 9/28/10 are exactly the same and SHOULD only be charged $24.99 for the first 12 months.
     
  13. VDP07

    VDP07 Godfather

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    Feb 22, 2006
    It has been my belief and I've always made it clear to customers that the current promotion did not include a fixed price for 12 months but did include a $15.00 per month discount on whatever the current package price was. After reading the OP, I checked out the Dish homepage and to me, it clearly shows an apparent "For 1 Year" price for all of the AT and the AEP programming packages. I thought I'd give Dish a call to cofirm this. I cleariy asked the CSR "If there is a package price increase in the customer's first year of service, will it apply to that customer?". To my suprise, the CSR said "absolutly not". The CSR said that the current offer included a fixed package price for the 1st year as stated on the Dish site home page.

    Maybe one of the resident Dish IRT members could clarify/explain the conflicting info on this one.
     
  14. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    That would be nice ...

    If the price doesn't go up with the rest of us it would reflect a change from what we have seen with every previous price increase.
     
  15. Glen_D

    Glen_D Legend

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    Oct 21, 2006
    Once again, in today's local newspaper, there is an ad for Dish Network, that states "120 Channels Including Locals $24.99 A Month For 12 Months" below that it exclaims "Lock In Your Savings For A Year!" The expiration date on the promotion is 01/31/2011.
     
  16. Jhon69

    Jhon69 Hall Of Fame

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    As far as I know James Long's answer is the correct answer.
     
  17. CABill

    CABill Hall Of Fame

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    James' answer is what I would have said for a long time. I don't know that they STOPPED doing it, but they did settle up with a action by most states for doing that (and other things that could be viewed as good business, or simply unethical, depending on spin/tilt).
    http://www.walletpop.com/2009/07/16...up-millions-to-settle-complaints-filed-by-46/
    I'm no retailer, but they can probably attest to DISH being pretty anal about the content of the adverts (not just the coop payment qualifier either). The flyer and newspaper ads quoting a specific price (and "act now to lock in") aren't retailer's own ideas - DISH has approved ads for retailers to use. The URL for allowed ad slicks moves around so I've NO specific knowledge of current slicks. Google will show you the slicks from 2004, 2007, ... but I don't know a current retailer site.

    DISH might jack up the rate for new subs in Feb bills, but that brought them grief in the prior action. Doing other 24 month commits (Dish'n It Up, HD for Life, ...) would provide no such price lock in. When WWW.dishnetwork.com explicitly says
    $24.99 /Mo FOR 1 YEAR
    it really ought to cost that for a year - IF you can get it activated in time to still qualify. Someone that signed up on Jan 1st for what appeared to be a fixed price SHOULDN'T see a price hike. That's an ethical SHOULDN'T, not a DISH WON'T increase the price.
     
  18. tsmacro

    tsmacro Hall Of Fame

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    The current offer which ends Jan 31 is $15 off your bill for a year there is no guarantee of price and yes that price goes up on Jan 1 $5 no matter what. The fine print will tell you that and when you sign up it'll also be told to you via the obligatory disclosures that come with every sale. The ads that show a price are merely an example of what your bill could be but of course we all know what your actual bill will be depends on the package you subsribe to and what kind of set up you have (ie number of tv's, DVR/No DVR, HD, Auto pay? etc). A lot of Dish retailers use the lowest possible price your bill could be during whatever the current promo is because they have people who know their jobs depend on how much the telephone rings in response to the ad they have out there and they know the phones will ring more if they put a price on the ad as opposed to "$15.00 off". Plus with all the different individual variables that could apply to every person that calls in it's really hard to put out an ad that covers all the bases w/out becoming a muddled mess, so they try to keep it as simple as possible. When you call in you'll then speak to someone who'll give you the details of the promo and how it applies to your specific situation. So it doesn't matter when you sign up your bill still goes up on Feb 1st whether you've been with Dish one day and you're under contract for the next two years or if you're a long standing customer w/ no contract.
     
  19. sliderbob

    sliderbob Legend

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    Aug 9, 2007
    So are all Dish customers receiving Starz free for 1 year?
     
  20. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Only those who don't already have it.
     

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