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Dish Online shows my DVR offline

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by altidude, Oct 1, 2011.

  1. Oct 1, 2011 #1 of 32
    altidude

    altidude AllStar

    93
    1
    Jan 13, 2010
    Dish Online shows my 722k DVR offline. I've tried several reconnects at the DOL site and reconnecting via the 722k menu. The 722 menu says it's connected. I can stream content on the 722, I can ping the 722 and my router sees the 722.

    What else can I do to make Dish Online see this DVR as available? Was working until Friday Sep. 30.

    I have a 612 as well that is fine with Dish Online. As usual, it's only the 722 that's having problems.
     
  2. Oct 1, 2011 #2 of 32
    dishman1999

    dishman1999 Registered User

    120
    0
    Sep 26, 2011
    remember they just started blockbuster and that could be the issue.
     
  3. Oct 1, 2011 #3 of 32
    Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    altidude,

    When you sling, are you at home or away? If you are home you are actually slinging directly to your home network not the Internet. Have you tried to reset the connection from the receiver? From your Main Menu, press 6, 1, 9, 2. Please let me know. Thanks.
     
  4. Oct 1, 2011 #4 of 32
    harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    For all of the pushing to go to DOL, it is still an relatively unstable product when it comes to remote DVR connections.

    Wait a few minutes and try again.
     
  5. Oct 1, 2011 #5 of 32
    harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Who said anything about Slinging?

    A Sling device is NOT required to access your DVR via DOL nor should having one interfere.
     
  6. Oct 1, 2011 #6 of 32
    altidude

    altidude AllStar

    93
    1
    Jan 13, 2010
    I don't have a slingbox. I just want to use the DVR functions on Dish Online like I could until yesterday. I did reset the connection from the receiver a couple of times now and it doesn't help. The receiver says it is online and connected. I streamed an HD movie using Blockbuster last night while DOL says it's not connected so it is obviously connected to the network.

    I've also tried a front panel reset, no help.
     
  7. Oct 1, 2011 #7 of 32
    altidude

    altidude AllStar

    93
    1
    Jan 13, 2010
    Relatively unstable? That's the understatement of the year!

    I've been waiting about 36 hours now. Multiple refreshes on the web site, multiple reconnects on the receiver. It's broke. DOL just doesn't see my 722.
     
  8. Oct 1, 2011 #8 of 32
    gtal98

    gtal98 Godfather

    363
    1
    Jan 30, 2011
    I know it shouldn't make any difference, but mine was doing this a few days ago, and once I reset my internet and router it showed up again. Don't ask me why.
     
  9. Oct 1, 2011 #9 of 32
    altidude

    altidude AllStar

    93
    1
    Jan 13, 2010
    Thanks for the suggestion but that didn't help clear the trouble. I guess I'll try chat with Dish and see where that goes.
     
  10. altidude

    altidude AllStar

    93
    1
    Jan 13, 2010
    I was on with chat for about 15 minutes and we tried a few things but were not able to resolve the trouble. He had me clear my browser cache and cookies, try a different browser and asked me to send the system analysis.
     
  11. gregleg

    gregleg AllStar

    54
    0
    Jan 4, 2004
    It's clear Dish isn't fully ready yet. My 722 with Sling was working perfectly until a few days ago, now it's "offline" from the website and from my Android Dish app (the 622, without Sling, is visible, but of course I can't stream to my Droid while at the gym from that one :) )

    I went to the 722 and tried resetting the connection (6/1/9/1) and doing the Web Activate again. The receiver gets an IP address just fine, and my router shows it as a connected device, so no new issues there.

    The prompts on the receiver then tell me to go to http://dish.sling.com/activate and enter a code, but when I go to that site I just get a page that tells me "you have attempted to access a feature that requires your receiver to be connected to your home internet broadband network." Which is of course exactly what I've just done!
     
  12. Marriner

    Marriner Legend

    224
    0
    Jan 23, 2006
    I am also having issues logging on to my sling adapter equipped ViP 722K. I can see both receivers from my android phone. The receiver without the sling adapter has the "Live" option the receiver with the sling adapter asks me to check the broadband connection on my 722k. I can view through the dishonline site on my windows 7 pc. I can program the dvr from my android phone. I cannot view live tv on the android device. This was working a few days ago. Have reset the receiver and the android phone, I have removed the dish remote access app from my android phone and reloaded it. It still does not work. HELP!
     
  13. snappingturtle

    snappingturtle Cool Member

    27
    0
    Dec 19, 2007
    My sling equipped 722 is broke in the same way too. No remote access. Maybe the last update messed it up.
     
  14. Jhon69

    Jhon69 Hall Of Fame

    4,710
    5
    Mar 27, 2006
    Central San...


    That's very possible.

    What I noticed is that in My Account before it said my 722k was connected,then Dish Network changed the way My Equipment looks.Ever since then My Equipment section in My Account has said my 722k is not connected even though it is?.:confused::(
     
  15. PDR

    PDR Mentor

    34
    0
    Jul 14, 2003
    I'm having the same problem. I'm sure it's a problem with Dish and not specific to any individual's equipment. I think we need to escalate the problem at Dish. What's the address for the executive office?

    P
     
  16. JR_Baas

    JR_Baas AllStar

    69
    0
    May 5, 2005
    Add me to the list. Can't access it from Firefox or my IPad. Anyone from DIRT want to chime in?
     
  17. altidude

    altidude AllStar

    93
    1
    Jan 13, 2010
    Well, my 722k is back now. PFM I guess because I didn't do anything. That or Dish found and fixed a problem. I had to refresh several times so that the content would show but as of this writing DOL is back for me.

    One good thing that came about through all of this is that I found that Dish Remote Access, MUCH preferred by me over Dish Online, is still working through dish.sling.com. I had to register there but when I did I found DRA still lives. For how much longer I don't know but it was a good find.

    Also, when Dish Online wasn't working for access via the browser, neither was Dish Remote Access at dish.sling.com. It was basically the same issue at both sites; the DVR appears to be offline.
     
  18. Jhon69

    Jhon69 Hall Of Fame

    4,710
    5
    Mar 27, 2006
    Central San...

    I just tried both Browsers,Google Chrome and IE9.Both were no connect to my 722k.:(
     
  19. Touchdown

    Touchdown New Member

    5
    0
    Oct 5, 2011
    I'm experiencing this same issue. Curious to see if anyone has been able to resolve it.
     
  20. jjkrueg

    jjkrueg New Member

    5
    0
    Jul 25, 2006
    Just received my sling adapter a few days ago and I'm very frustrated. Having the same issues as everyone one here. Seems like if I do a reset it will work right away, but once you go away it goes "offline". I'm just bumping this up so someone knows it's still not working.
     

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