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Dish OTA EPG issues Discussion

Discussion in 'DISH™ OTA Support and Discussion Forum' started by Stewart Vernon, Sep 23, 2011.

  1. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    Agree. I'm very disappointed in the lack of movement from Dish and lack of acknowledgement that there even is a problem.

    Heck, I've posted before that Dish actually broke one of the OTA sub-channels last year and I think they still uplink the EPG data but just broke the link to it and linked 2 channels to the same data for some reason.
     
  2. bnborg

    bnborg Icon

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    That is essentially what I have with KMSP-SD, 009-02. Both it and WFTC, 029-01 are linked to the same WFTC guide data. Whereas 009-02 should be the same as KMSP, 009-00. :mad:
     
  3. Jhon69

    Jhon69 Hall Of Fame

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    Some over at the other site have reported having success by emailing dishquality@echostar.com .Think I'm going to give it a try see what happens.;)
     
  4. BobaBird

    BobaBird EKB Editor

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    No "www." on that e-mail.
     
  5. Jhon69

    Jhon69 Hall Of Fame

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    Thanks Bobabird,wondered why I had a delivery failure.Will change and resend.Thanks again.:)
     
  6. scottchez

    scottchez Icon

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    Feb 4, 2003
    Visiting relatives in a small population size DMA.

    Only One out of the Seven over the air channels have guide data which makes it hard to imposing to record or know when to watch anything. None of the channels are up on the Sat

    They have called dish three times once each year to open a ticket for the missing guide data. They even paid extra for the over the air module tuner

    Sure sounds like Dish does not care about over the air guide data, but they sure will take your money and sell you a tuner. It would be so easy to add the guide data. Tribue already has the data. Dish just needs to type in the link to there table for locals. Some cities almost have all there guide data others have almost none.
     
  7. Michael P

    Michael P Hall Of Fame

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    Since every DMA is carried at least in SD, the guide data should be available. Unless the OTA signals are translators and not the main station's signals.

    This needs to be fixed, as you say customers purchase OTA modules. At least they can watch the stations, but guide data is essential.
    BTW: What DMA and do you know which stations are not getting guide data?
     
  8. Michael P

    Michael P Hall Of Fame

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    Oct 27, 2004
    Please let us know how that works out. You may want to let them know about the threads here so they can see your issues are not an isolated incident (as has been the approach by many tech support personnel I have spoken with in the past).
     
  9. Jhon69

    Jhon69 Hall Of Fame

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    Received a reply pretty quick(next business day) here's what it said:



    Thank you for expressing your concerns and interest in DISH Network. Customer input is an important tool in our efforts to continuously improve the quality of the DISH Network service.

    I will forward this information off to the appropriate department to see what can be done. As soon as I get any information on this issue, I will be sure and update you. If you have not heard anything from me in about 10 business days please email me again so that I may revisit this again.

    We appreciate the time DISH Network customers take to email their audio/video quality concerns. Thank you for your patience and for being a valued customer.

    EchoStar Broadcasting Corporation
    Quality Assurance Department
    dishquality@echostar.com
     
  10. Jhon69

    Jhon69 Hall Of Fame

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    Still no fix I emailed them again two weeks ago and no reply.Thank maybe they are tired of hearing from me?.The ironic thing is that the programming information is being supplied in different parts of the USA,just not my area.

    Guess I will start using Titan TV listings online as it seems they don't have a problem with channel programming information.:rolleyes:
     
  11. Jhon69

    Jhon69 Hall Of Fame

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    Woke up this morning to see the programming information for MeTV in my OTA DISH guide.

    Thank You DISH!.:D:goodjob::)
     
  12. bnborg

    bnborg Icon

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    It's great to have the EPG info isn't it. I started getting my MeTV info almost two months ago, along with THIS. :hurah:
     
  13. PeggyD

    PeggyD AllStar

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    Apr 5, 2006
    Still no programming information for Antenna TV, 23.3, here in the Seattle area.
     
  14. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

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    Dec 28, 2010
    Please provide your receiver number to me in a PM and I will submit a trouble report. Please include the call letters for the channel. Thanks.

     
  15. Jhon69

    Jhon69 Hall Of Fame

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    Yes it is!.:D

    But I guess I'm easy as I don't have programming information for one of my THiS channels,but I get 2 of them(I get channels north and south of my residence,so I end up having repeat channels sometimes) so I can see what's on, on the other one,so no complaints.:)
     
  16. Jhon69

    Jhon69 Hall Of Fame

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    Until they get it fixed the programming information should be available at Titan TV.:)
     
  17. Michael P

    Michael P Hall Of Fame

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    Finally somebody is getting this longtime issue resolved!

    Ray, can I send you my list of missing (and incorrect) guide data channels for the Cleveland DMA?
     
  18. PeggyD

    PeggyD AllStar

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    I know that I can check TitanTV or TVGuide.com, I've been doing that for over a year! But that's not the point of this thread & your reply comes across as insulting. :icon_dumm
     
  19. Jhon69

    Jhon69 Hall Of Fame

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    OK I apologize it was not meant to be.Suggest you do what I did email dishquality@echostar.com,also email the station manager.It worked for me,Good Luck!:)
     
  20. PeggyD

    PeggyD AllStar

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    Apr 5, 2006
    Apology accepted, thank you.

    The only time I've e-mail the quality team I got a reply that OTA wasn't their concern. Kind of makes you not want to try. Much the same type of response I got in the forums (before DIRT). We'll see what happens, but I certainly won't hold my breath.
     

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