It has taken me almost an hour to order the 622, it seemed to be going well until she went to change my package to the HD gold package. She saw that I will need a dish 1000 and wanted to charge me $50 for it. I refused and said that the dish should be included in the install. She said no, I asked to speak to a supervisor, she said no. I then said fine, I want to cancel everything, she said she couldn't do that since she had already charged me the $299.98. I again said I wanted to cancel. She put me on hold. After about 5 minutes she came back and said there would be no charge for the dish. She then began to add my package again. I said HD gold was what I wanted, she asked me to hold. Came back and said that she had added the HD platinum as requested. I said no I wanted the gold, she was confused. I know we had both said gold at least 10 times during the conversation, never mentioning platinum. After a few more holds she came back and said it was all straight and have a nice day. I kept my cool and it seemed to get done but I will call back tomorrow and make sure everything is right.