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DISH SHS

Discussion in 'General DISH™ Discussion' started by satinstallerguy, Feb 19, 2014.

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  1. satinstallerguy

    satinstallerguy New Member

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    Apr 21, 2013
    Cleveland
    What a complete joke this is....... When I started installing satellite years ago you were expected to get there on time, install the equipment, educate the customer and close the job. Rinse and repeat......... Now it seems installers have to be salesmen too.. WTF? If Dish wants you to sell this crap it should be sold by the salesmen that sign up the customers and they can ask you when you get there. It shouldn't be another weight to affect your scores......... You have enough things to do during the day than to worry about this garbage.................

    SIG
     
  2. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Jan 23, 2008
    ... ??
     
  3. greatwhitenorth

    greatwhitenorth Godfather

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    Jul 18, 2005
    The poster is referring to the fact that technicians are now scored on their ability to sell ancillary services, known as "Smart Home Services". These services range from $10 screen cleaning kits up to mounting TV'S on walls. Technicians are supposed to evaluate what might be useful for the customer, and then offer the appropriate product or service. Imagine the gall of Dish to actually try to further satisfy their customer! Shocking! Poster is just making the same juvenile objections that we heard 2 years ago when we first rolled out the program. Satinstallerguy, understand that your job will change over time, no matter what business you're in, and keep internal stuff internal.

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  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    44,894
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    Apr 17, 2003
    Michiana
    Some people do not want to be in sales. I understand. I did not like upselling customers in my previous jobs so I found something else to do for a living.

    Personally: If I had a DISH tech out to install a satellite system and he started hitting me up for additional services at additional cost I'd be showing him the door (with no tip, of course). Then again the only time a DISH tech has been at my house he didn't get further than the driveway.
     
  5. satinstallerguy

    satinstallerguy New Member

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    Apr 21, 2013
    Cleveland
     
  6. Grampa67

    Grampa67 Legend

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    Mar 14, 2005
    I had a tech that tried to sell me an optic cable to go from the dvr to the tv. Maybe I don't understand how the optic sound works.


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  7. greatwhitenorth

    greatwhitenorth Godfather

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    Jul 18, 2005
    Sorry, not a bean counter, have a tool belt and a hard hat just like you. 10+ years with the company. The sales goal is not outrageous, and is not designed to turn us into hard-core salespeople, or make our customers uncomfortable. James has it right, if you
    won't sell, maybe you need another gig. Good luck to you.

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  8. satinstallerguy

    satinstallerguy New Member

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    Apr 21, 2013
    Cleveland
     
  9. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

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    Feb 1, 2011
    [SIZE=12pt]satinstallerguy,[/SIZE]

    [SIZE=12pt]One of the main reasons DISH decided to get into full home install was to help the people that are unable to setup or install their Flat Screen TV’s on the wall. [/SIZE]

    [SIZE=12pt]The installers want to offer the services they can provide so you don’t have to do anything but turn on the TV and enjoy! [/SIZE]

    [SIZE=12pt]I do understand you feel it should be done at the point of the sales or upgrade to equipment and I have forward your concerns along to be revaluated. [/SIZE]

    [SIZE=12pt]Thanks [/SIZE]
     
  10. yogi

    yogi Legend

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    Feb 8, 2006
    What it sounds like, Is that dish wants a piece of the action. Instead of the installer making a deal with the customer to hang a TV, Dish wants you to sell the service of you hanging the TV.
     
  11. heretoday1

    heretoday1 New Member

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    Mar 20, 2014
    and now management is threatening techs with write-ups, poor annual evals, and possible termination for not meeting goals.
     
  12. Orion9

    Orion9 Legend

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    Jan 31, 2011
    You mean Dish wasn't like that before? That sounds like every place I've worked since 1980.
     
  13. heretoday1

    heretoday1 New Member

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    Mar 20, 2014
    now its preasure sales, manager wants to talk with cust when tech does not make a sale
     
  14. Techguy1234

    Techguy1234 Guest

    I agree it can be a hassle I could actually be reprimanded for voicing my opinion being that I do install if they were to find out who I am that is not a joke, I think if a tech sells something then great if not they shouldn't be punished which will happen if u repeatedly can't or don't sell up to and including termination of ur job and lately people have been calling in and saying a tech didn't tell them the price or they can't afford it however when u sign the document it clearly states the full amount of the item being purchased by the customer but dish just gives them the item then free of charge which is complete bs because then the tech doesn't get what little money comes from the sale I like my job more so for the interactions with customers and being able to travel but most people don't want to pay $40 for an hdmi cable when they can go to Walmart and get the same thing for $10 different brand of course but the same thing I in general have no issue with sales my issue stems from the fact that dish just gives these things away when people cry about it and the fact that it is a metric
     
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