I recently had an issue where ALL my non-PTAT schedule was listed as 'Info Not Available'. After talking to DISH tech support and their solutions not fixing the problem, I was transferred to Advanced Tech Support. This fellow 'Guaranteed' that his solution would work. It didn't work, of course, and I have to wonder what the guarantee involves? Does his 'guarantee' obligate DISH legally as he is their rep? He also hung up before the fix could be implemented. It was setting a new timer to go off in 15 minutes. Since it was guaranteed to work he didn't stay on the line. So what does his 'guarantee' involve? Nothing much as far as I can see?