1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Distant Network - No Sound on 1 Channel

Discussion in 'General DISH™ Discussion' started by Finnigan, Sep 28, 2010.

  1. Finnigan

    Finnigan New Member

    9
    0
    Jun 16, 2010
    I have 8 Distant Network Standard channels (NY & SF).

    Been working fine for months.

    Now, all of a sudden (2 weeks now), the NBC channel out of NY offers no sound. Picture is fine.

    Who do I complain to?

    I think Distant Networks offer no support - only sales.

    Is Dishnetwork going to deal with this? Why would they even care?

    Finnigan
     
  2. Pete K.

    Pete K. Icon

    778
    0
    Apr 23, 2002
    WNBC without sound is better than WNBC with sound. Seriously though, I think you have to go through All American Direct (https://www.mydistantnetworks.com). Aren't they still providing those channels for Dish subscribers? If they don't offer support, maybe they shouldn't be in business.
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,749
    985
    Apr 17, 2003
    Michiana
    Who are you paying? Start there ... and if you get no satisfaction you can stop paying (or at least threaten to do so).
     
  4. Finnigan

    Finnigan New Member

    9
    0
    Jun 16, 2010
    OK, I started by calling All American Direct (their old name).

    They sent a download again of all the 8 channels I get. That did nothing.

    They had me do a RESET on my receiver. That did nothing.

    They told me to call Dish. I did.

    Dish Tech 1 could not solve it, got bumped up. Next level could not solve it.

    Now, it has been sent to their Lab - the engineers will work on it from there.

    They do not need me. They just told me to check the channel every so often.

    Sounds like, "don't call us - we will call you". :mad:

    I will update this Thread in a few days (if there is anything to update).

    Finnigan
     
  5. levibluewa

    levibluewa Icon

    629
    2
    Aug 13, 2005
    WA, OR, CA
    No problem with WNBC here.
     
  6. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    My WNBC works
    :icon_band
     
  7. tampa8

    tampa8 Godfather/Supporter

    2,000
    33
    Mar 30, 2002
    WNBC audio fine here, all three receivers.
     
  8. runner861

    runner861 Icon

    859
    0
    Mar 20, 2010
    The thread starter lists his location as Mexico. Is Dish/AAD legally available in Mexico?
     
  9. shadough

    shadough Icon

    800
    6
    Dec 31, 2006
    241 WNBC audio is fine here too. I did notice some pixalation on KPIX on sunday during the Raiders game.
     
  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    45,749
    985
    Apr 17, 2003
    Michiana
    Time for the OP to check his receiver connections. It appears that the channel is working fine for others. Are the other channels in your subscription working?
     
  11. Finnigan

    Finnigan New Member

    9
    0
    Jun 16, 2010
    ...and still not sound on 241 (WNBC).

    And, that is on two receivers - 722 & 622

    Very strange!
     

Share This Page