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Do any retail stores sell the AM21?

Discussion in 'DIRECTV General Discussion' started by TomCat4680, Feb 24, 2009.

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  1. TomCat4680

    TomCat4680 Godfather

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    I want to buy the AM21 but the website won't process my order. Are there any retail stores that sell it off the shelf that I can drive to, pay with cash and take it home with me that day (for example Best Buy, ABC Warehouse, Radio Shack, Target, Wal Mart). I can never get the online ordering at DirecTV's website to work!
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    As far as I know it's not available in any store.
     
  3. TomCat4680

    TomCat4680 Godfather

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    WTF, I want to buy it and their stupid online ordering never works!
    Why don't they sell it in stores? I've seen HR22's at Best Buy!
     
  4. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    What is the problem you are having with DIRECTV site?

    BTW solidsignal.com has them.
     
  5. TomCat4680

    TomCat4680 Godfather

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    i tried to order and it said "we are unable to process your billing information".

    I'd rather just pick it up at a store and pay in cash, no wait, no shipping fees and no bull#$%^ technical difficulties like this
     
  6. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The issue is, they sell it at or below cost. Unlike an HR22, which is also sold near cost, there's no path to making that money back as they do not charge for OTA service.

    They do want to make sure it is available to people who want it, but they're not going to be able to send it to brick and mortars because there is zero profit there.

    I understand your issue though, and I would like to ask if you've called customer service.
     
  7. tcusta00

    tcusta00 Active Member

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    Are you logged-in and is your account up to date?
     
  8. TomCat4680

    TomCat4680 Godfather

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    yes i'm logged in. I don't want to call customer service.
     
  9. dodge boy

    dodge boy R.I.P. Chris Henry

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    You can order it over the phone.
     
  10. tcusta00

    tcusta00 Active Member

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    Dec 31, 2007
    It's probably a billing issue since the error you got back mentioned it. Make sure your credit card is current (not expired) and your account is current.
     
  11. TomCat4680

    TomCat4680 Godfather

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    the same thing happened when I tried to order my NFL remote. Tried 20 times and it never went through. I can't order over the phone since I don't speak Arabic.
     
  12. dodge boy

    dodge boy R.I.P. Chris Henry

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    But I did press 1 for English.... !rolling
     
  13. RAD

    RAD Well-Known Member

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    Dripping...
    I've never had an 'off shore' CSR when I've called DirecTV.
     
  14. dodge boy

    dodge boy R.I.P. Chris Henry

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    Yep me either only AT&T.....
     
  15. miketorse

    miketorse Icon

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    Jul 29, 2008
    +1
     
  16. TomCat4680

    TomCat4680 Godfather

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    My credit card expires in May 2010. I tried to put in my address and it says the webpage is expired, can't reload or some s%^&. WTF?
     
  17. TomCat4680

    TomCat4680 Godfather

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    The AM21 is basically just a digital convertor box (ATSC tuner) isn't it? What if i just got one of those, what would happen, anyone try that?
     
  18. RunnerFL

    RunnerFL Well-Known Member

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    Considering their call centers are not overseas, and the fact that I've never spoken to someone "Arabic", this is a pretty lame excuse.
     
  19. litzdog911

    litzdog911 Well-Known Member

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    Order it from http://www.solidsignal.com. But it's cheaper on DirecTV's web site.

    It's too specialized to expect any brick & mortar stores to carry them. Relatively few customers use off-air antennas with their DirecTV equipment.
     
  20. litzdog911

    litzdog911 Well-Known Member

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    Mill Creek, WA
    It's quite different from a Digital TV Converter. Using one will work with your old analog TV, but not your DirecTV HD DVR.
     
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