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Do you have the protection plan?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by ATARI, Mar 26, 2008.

I have the protection plan.

  1. Yes

    0 vote(s)
    0.0%
  2. No

    177 vote(s)
    100.0%
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  1. MountainMan10

    MountainMan10 Icon

    607
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    Jan 30, 2008
    I don't think anyone can really answer this.

    IMHO if you report a problem that requires moving the dish to fix the PP would cover it. If you simply call and ask for the dish to be moved they would not do it.
     
  2. glennb

    glennb Hall Of Fame

    1,614
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    Sep 21, 2006
    If you don't have one call within a year, or one call with 5 years, or one call within 10 years it's money down the toilet.

    No it's not like health, car, etc, insurance. A bad LNB or receiver it's going to cost your $20,000 like a new car would or thousands of dollars for health problem expenses.

    I would be happy covering the costs($80) myself that one time I'd need it.
     
  3. jahgreen

    jahgreen Godfather

    438
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    Dec 15, 2006
    Question for the experts: does DirecTV respond any more quickly when you have the PP?

    For example, let's say my dish gets blown out of alignment. I'm not going on that third story roof, and even if I was willing to do it, my wife wouldn't let me. So I have to have a service call.

    Does the installer get to my house any faster if I have the protection plan? THAT would definitely be worth the cost.
     
  4. Incompetent

    Incompetent AllStar

    66
    0
    Mar 26, 2008
    I can say for a fact that they do not get there any faster with the Protection Plan. Depending on how busy a particular area is and how many techs the home office has at the time, D*s scheduling program works on a first call, first serve basis. All calls are scheduled at least 24hrs in advance sometimes out to almost 7 days. As each slot (time frame) fills up orders get pushed back further. The protection plan does not affect this.
     
  5. Incompetent

    Incompetent AllStar

    66
    0
    Mar 26, 2008
    That is not considered a dish alignment, but a dish relocation. I believe D* charges around $100.00 for this.
    You may contact a local sat contractor and bypass DTV but he will still want to charge something for running the wire and maybe even burying it. Also, is this a 5 LNB dish or the triple sat?
     
  6. Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    Yes. Have it and used it.

    In addition, I have homeowner's insurance, car insurance, life insurance, and health insurance.

    I also have another form of protection I use regularly, but that's not a discussion for this board. ;)
     
  7. billsharpe

    billsharpe Hall Of Fame

    2,652
    64
    Jan 25, 2007
    Southern...
    I've had the protection plan for about 10 months.

    Used it once to replace HR20 with a dead OTA tuner, used it a second time for dish adjustment after the D10 launch.

    I figure I'm well ahead of the cost game at the moment.
     
  8. waynebtx

    waynebtx Hall Of Fame

    2,483
    10
    Dec 24, 2006
    Kingsville,T...
    Have it and used it once so far has paid for itself on that call and in piece of mind.
     
  9. Thaedron

    Thaedron Hall Of Fame

    1,886
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    Jun 29, 2007
    I have the PP as well.

    DirecTV seems to be all over the map. From another thread, I thought the T&Cs for the PP exclude 'acts of God'? In that case why would they cover replacement due to lightning strike.?.?
     
  10. SDizzle

    SDizzle Hall Of Fame

    1,555
    1
    Jan 1, 2007
    Roseville, CA
    Good peace of mind to me. Had an owned HR10-250 replaced with an HR20, and have had a couple remotes replaced, backlit RF remotes.
     
  11. tcusta00

    tcusta00 Active Member

    7,911
    1
    Dec 31, 2007
    In my estimation it's probably because they can't easily prove if it was due to lightning or a power spike and instead of playing the "he said she said" game they just fix it.
     
  12. ATARI

    ATARI Hall Of Fame

    1,876
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    May 10, 2007
    Looks like a 2-1 majority have the protection plan.

    I never used to buy into the 'extended warranty scam' as I saw it in my younger days. But my last two major purchases (HDTV and an SUV) I have opted in for the 'peace of mind extended warranty'. Maybe getting old is changing my perspective ;)

    I was leaning towards getting the PP even as I submitted this survey, and now I'm pretty sure I'll do it -- just need to sleep on it before I decide for sure.
     
  13. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
    No here i
     
  14. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

    10,839
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    Oct 20, 2006
    I have it and needed it last July for a dish realignment.
     
  15. btmoore

    btmoore Hall Of Fame

    1,079
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    Aug 28, 2006
    IMO a waste of money. If D* won't fix what ever the problem is to keep getting an annuity from me, then I don't need them.

    If my equipment breaks I'll pay a shipping charge but thats it, I am paying for a service if they want my money they need to fix their box, I don't own it.

    If the dish get out of alignment D* will fix it or I will dump them, I won't pay a fee to fix their delivery system. Regardless there are so many issues with how their installers don't do the job right I can call them on the carpet and make them fix it. If they refuse then they don't need me as a customer. I wouldn't pay a cable company or phone company to fix their distribution system why would I pay them to fix their dish or the cable they installed.

    Sounds like D* found a good revinue stream from lemmings.
     
  16. romulox

    romulox AllStar

    74
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    Jun 22, 2007
    just voted yes.

    I'm under the impression that I'll get quicker service, attention, and less out of packet money (if any) for things like a replacement box or dish alignment versus someone without the plan. But I could be completely wrong too! I've never had to use the plan.
     
  17. Incompetent

    Incompetent AllStar

    66
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    Mar 26, 2008
    Check your Phone bill and you will most likely notice that you have been a lemming all along :D
     
  18. btmoore

    btmoore Hall Of Fame

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    Aug 28, 2006
    Nope, no inside wire protection service here. Trust me, I understand very very well how telcos/service providers create revenue.
     
  19. Spanky_Partain

    Spanky_Partain Active Member

    5,500
    0
    Dec 7, 2006
    Next day service, never out of warranty, no shipping cost and I paid more for mine than a lot of people.

    This thing has a hard drive, I have had a lot of dead drives in my household.

    Could be a waste of money if you never use it. It is just like any other insurance, it stinks until you need it.
     
  20. btmoore

    btmoore Hall Of Fame

    1,079
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    Aug 28, 2006
    Execpt if you don't pay your insurance bill and your house burns down you are SOL, if your dish goes wonkey and you don't have the service plan, you just tell D* fine I will get cable if you don't fix it and they will fix it.
     
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