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Do you tip your D* Installers?

Discussion in 'DIRECTV Installation/MDU Discussion' started by BuffaloDenny, Jul 9, 2007.

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  1. Araxen

    Araxen Icon

    792
    6
    Dec 18, 2005
    I didn't realize you were supposed to tip installers. I feel bad now since I just recently had an install.
     
  2. aim2pls

    aim2pls Icon

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    Jun 18, 2007
    tipping is an option .... not a "suppose to" ... most installers don't expect it ... but they are usually happy to receive them
     
  3. drx792

    drx792 Icon

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    Feb 27, 2007
    I tip if the installer does an job above excellence or if they do me an extra favor like running a line. BUT I had on Installer and his partner do something I've never seen in my life.....he asked for the vacuum after he drilled a few holes and ran some cable! :eek2: I almost had a heart attack because this man actually wanted to clean up his mess opposed to a previous installer that left little chunks of cut RG6 under a spare bed, that i didnt find until months after. I gave him the vacuum, and tipped him very generously. That just shocked the hell outa me. Unless it was a scam to get me to tip the idk......but i dont think so. the installer was very nice the whole way, did a great job, and cleaned! I wish every installer i had was like that.
     
  4. RexB

    RexB Cool Member

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    Dec 10, 2006
    Puget Sound
    Spawnreborn those were good posts and point of view as you're an installer "straight from the horse's mouth" :)
    ,

    The Ironwood installer here just put up the new Slimline dish; I hooked up the HR20 while he was at it. Because I had problems (fear) watching the deck roof bow while he was up on it. Yes he was a very hefty fellow lol. I supplied stainless bolts and nuts, vice him using the lag screws. Running more leads through the crawl space into the house was out of the question so I'll run them later (need to look around under there anyway). He got faint on a cool cloudy day so gave him water and soda. Pretty good install job, not great, took 4.5 hours, I tipped $20 anyway.
     
  5. Volman

    Volman Godfather

    348
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    Jul 13, 2007
    Tipped the installer $20 only to climb onto the roof and find all kinds of cut-offs,extra parts,etc.And also found he didn't ground a pair of the RG6,the dish,or tighten some of the nuts on the mount and one monopole he placed.Never again.

    Then the guy said he pulled down $50,000 doing this part-time,while doing home theater installs(Hope he does a better job on those).The guy was knowledgeable...............and lazy!
     
  6. funhouse69

    funhouse69 Icon

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    Mar 26, 2007
    Wow I wonder if you had the same company I had (Direct Tech NE). I've had a total nightmare with my HD upgrade which has resulted in something like 7 Techs at my house since late Feb and with the exception of 2 of them the bulk of the installers spent more time telling me how much money they aren't making and how much money other customers tipped them rather than getting my install correct.

    It was actually really sad. Add in the fact that a few of them didn't have a freaking clue what they were doing. One of them spent something like 5 hours trying to figure out how a multi-switch worked. He only ran two of the 4 connections from the dish to the 6x8 Zinwell and couldn't figure out why it wasn't working.

    It is sad when you know more then the Installers and even worse when they won't listen to you or care about what you say. Then to add insult to injury he left (ok gave up) and left me with a completely disconnected system that I had to reconnect to get up and running with at least SD content.

    Wouldn't you know that the same tech showed up recently for a receiver upgrade. When I met him outside he said - Man I never though I would ever be back here. Needless to say I wasn't too thrilled to see him but I did the upgrade myself. All the time he was telling me it was a dish problem that prevented him from completing the install last time. I saw wow that's funny they didn't replace the dish, they only connected the other 2 connections to the dish. Imagine my surprise when he stopped talking :eek2:
     
  7. fredandbetty

    fredandbetty Godfather

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    Jan 28, 2007
    i did tip and i believe we gave them ( there were two of them) lunch on us at the golden arches ( which happened to be about a mile away) because they did a great job and were very very nice!! were in and out very quickly!!:)
     
  8. Nachosgrande

    Nachosgrande Cool Member

    23
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    Jul 11, 2007
    If my installer does a good job I will tip. My HR20-Slimline Dish Install took about 2 hours, everything worked and I was happy...

    The longest part of the install was booting the machine, rebooting for the new software, etc...
     
  9. primetime

    primetime Legend

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    Mar 23, 2007
    When my dish was upgraded to the 5 LNB early this summer I tipped the guy $20. He wasn't the fastest installer I have ever watched but he did a great job. He fastened down some of the lines that a previous installer did poor job of, resealed the holes a previous installer drilled to get into the basement and ever ran a new line for me to add the second tuner on an old unit that wasn't part of his install. I helped in pull the cables and provided an extra ladder for him. The guy was careful and went the extra mile doing the little things to make the install great. His English wasn't very good but he didn't even need me to ask him to resecure the old lines or reseal old holes.
     
  10. GBFAN

    GBFAN Godfather

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    Nov 13, 2006
    I have always done my own installs but had to have the new dish installed because that was the only option when getting the HR20. My tip was supervising the install to make sure it was done correctly. I also had to convince him that the dish would fit where I told him to mount it. I also installed the HR20 and moved my existing R10 to the bedroom while waiting for him to finish mounting the dish. The guy was very pleasant but not exactly a real go getter.
     
  11. RonH

    RonH Godfather

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    Jul 25, 2007
    Installer just got done with new dish and HR20-100 setup. Nice guy,cleaned up wiring from previous install,did a few extra things I ask him to do. Since I got the upgrade for Free without the $19.95 shipping cost I gave him the $20.
     
  12. c3p1

    c3p1 New Member

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    Apr 29, 2004
    I tipped the original installer, but then again not only did he do the job he came out for, but he also used his ladder against a tree to get my daughters frisbee out of a tree! I only had $20 on me, but he was relcuent to take that, but he did.
     
  13. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    I've done all my own installs and i'm kind of afraid of what they will do once they see it's a crawlspace under the house they need to access. You climb in from the window. But it's the only way cheap way to get a new dvr so I guess I'm stuck.

    Anyone have a crawlspace like this?

    Id love to do a self install but DTV wont give out self install credits anymore will they?
     
  14. charlestonemt

    charlestonemt Cool Member

    27
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    Aug 9, 2007
    Because my installer fished two walls and didn't charge me anything extra, I definitely tipped him...$40
     
  15. RickD_99

    RickD_99 Mentor

    54
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    Sep 15, 2003
    My installer did an excellent job upgrading my HR10-250 to the HR20-700 today (eastern NC-I believe the company is Mastec).

    Thus I tipped him $20.
     
  16. saryon

    saryon Icon

    568
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    Aug 12, 2007
    I would have (3 story house, needs a 40' ladder to get up to the dish on a real steep roof) since it's such a pain in the rear, but since they decided to ignore the special note I had the CSR who took my order put on it that says "Dish on roof of 3 story building, bring 40'+ ladder," which was even clearly on the work order the guy showed me this morning, called his boss, and then promptly left with a "We'll try and get back between 4 and 8 tonight". Aparantly the one guy with a 40' ladder wasn't available, and since I got stiffed to next Tuesday for the 5LNB update, I doubt I'll be tipping anyone when they deign to come back. Course, since they didn't bother to call me back to tell me he wouldn't be around and I had to call DTV myself, they're just digging the hole deeper. Oh well.

    And they wonder why people go FIOS or cable....
     
  17. HDTVsportsfan

    HDTVsportsfan New Member

    5,746
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    Nov 29, 2005
    I would be upset if I were you as well. All I would suggest you do is not take it out on the guy that does end up coming out. Especially if he's not the same guy. He probably would have no idea what happened previously.
    Good luck to you.... i hope it works out.


    Welcome to DBStalk btw.
     
  18. Basye

    Basye New Member

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    Aug 21, 2007
    I serve them my famous southern iced tea today, but since they didn't do anything extraordinary that was all.
     
  19. islander66

    islander66 AllStar

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    Oct 16, 2007
    My first installer only installed one line to my HD DVR. Second installer, requested tip to do it the way I wanted. I gave them $20. Well worth it.
     
  20. ClaudeR

    ClaudeR Godfather

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    Dec 6, 2003
    Tried to tip the FIOS installer, best install job ever. He said he couldn't take it. True?
     
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