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Does Directv Ever Admit Guide data is Wrong

Discussion in 'DIRECTV General Discussion' started by donley, Jun 10, 2008.

  1. Chop69

    Chop69 Legend

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    Sometimes it amazes me how quickly the guide data is updated. A couple weeks back, the Sunday baseball game on TBS was rained out, and the guide had already updated to say "rained out." It didn't list the actual replacement programming, but at least it let you know to not look for the game.

    That said, It would be nice if DirecTV had some procedure for passing complaints up the food chain to Tribune.
     
  2. mystic7

    mystic7 Icon

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    I love it when I want to see what a particular episode of Law and Order is about and the description is "A light bulb" or "Joe's mom". Not the title, mind you, but the episode description. btw, I have the Ch. 74 and the Ch. 259 versions of Universal TV in my favorites. Many times the description of the show or movie being shown will differ. Like Ch. 74 will say "A girl meets a biker" while on Ch. 259 it will say "A runaway girl meets up with a biker and goes on a wild adventure".
     
  3. Lee L

    Lee L Hall Of Fame

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    I will give them that. However, people using TiVo tend to miss fewer programs due to guide data than users of DirecTV DVRs, so there is room for improvement. Maybe TiVo uses a better program in the machine to use the data they have. I know it would sometimes record things that it ashould not have, but I would rather delete 10 extra episodes than miss one.
     
  4. bsboggs

    bsboggs Legend

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    Oct 18, 2007
    I agree that the problem lies with the broadcasters and Tribune News Services. But (and this is a big but ;) ) DirecTV can be part of the solution. DirecTV can be the voice of its customers in trumpeting the need for more, better and more exact guide data.
     
  5. gregjones

    gregjones Hall Of Fame

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    Sep 20, 2007
    People with TiVos also have fewer channels to record.
     
  6. gregjones

    gregjones Hall Of Fame

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    Actually, you as the viewer can be a more specific voice. The channels are in business because they want your eyes on products. If you contact the channels providing incorrect data (as individuals or as a grass-roots group) you can speak to them directly. Tell them you will not be watching their shows because you cannot trust their willingness to tell you what is on. Tell them you will not see their advertisers because you don't watch their channels.

    I would instead suggest putting up a website with a petition. Name names. We can't expect DirecTV or the government to complain on our behalf.
     
  7. bsboggs

    bsboggs Legend

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    Oct 18, 2007
    I can expect DirecTV to complain when it's one/many of their subcontractors providing faulty info/data for a product they then resell. Your idea about a website is a great one. Unfortunately, I do not have the resources or the expertise to set one up. Also, my voice, while specific, is small. DirecTV can, if it chooses, have a big voice.

    Analogy time: ;)
    When the air conditioner in your car goes out (or doesn't work as expected) you don't call its maker. You take the car to the dealer and say 'fix this'.

    If many people have the same trouble the car maker may address the problem with its subcontractor, issues a recall and fix the problem.
     
  8. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    I have asked Tribune several times to set up a simple reporting database, with no results.
     
  9. bsboggs

    bsboggs Legend

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    Oct 18, 2007
    Maybe a bigger stick is needed (no insult, I'm not calling you a little stick :) ).
     
  10. gregjones

    gregjones Hall Of Fame

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    The content provider is selling your viewership to advertisers, not DirecTV.

    Also, if Ford put incorrect information in their commercials (like the network does the guide data), would you blame the dealer (like DirecTV) or Ford (the networks)?
     
  11. bsboggs

    bsboggs Legend

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    Oct 18, 2007
    The analogy is pushed too far (it broke):

    DirecTV puts together a composite product. Some of the constituent parts it relies on subcontractors to provide. The subcontractors, by producing a less than reliable part, make the product DirecTV provides it's customers less than what it should be. I would think it'd be in DirecTV's interest to address the issue.
     
  12. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    I welcome anyone here to add their voice to mine. I had a talk with one of their people at CES, and have e-mailed several people with nothing more than polite results.
     
  13. TBoneit

    TBoneit Hall Of Fame

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    Jul 27, 2006
    As does Dishnetwork FWIW.

    As far as looking at the guide data and ensuring that there are no mistakes? If they were to verify the data then they would probably have to set up a nationwide network to collect it from the providers. At that point they might as well create it instead of paying tribune to do it.

    My suspicion is that the startup and onging costs are to high to do it themselves.
     
  14. gregjones

    gregjones Hall Of Fame

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    The cost for DirecTV to verify all of this data would be prohibitive. Without data to represent the errors, it would be difficult to push the issue. Likewise, Dish has no competitive advantage to overcome. This smacks of an easy "not DirecTV's problem" business decision.
     
  15. bsboggs

    bsboggs Legend

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    Oct 18, 2007
    I don't advocate DirecTV's verifying all the data, just that they become part of the solution. It is their problem when their customers are unhappy.
     
  16. MartyS

    MartyS New Member

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    My TiVo has the same issue as my HR20-700 and my other HR's. On many channels, like Comedy Channel, there rarely is an indication of first run/re-run, etc. More often than not its a general description like "comedic look at current events" or some other non-specific description like that.

    So, in essence, I have the same problems with my TiVo as I do with D*'s guide.
     
  17. trainman

    trainman Hall Of Fame

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    Jan 9, 2008
    Sherman...
    Tribune Media Services also provides guide data to newspapers to use in print, which means they have to come up with several different versions of each description, each one a different length, for newspapers to choose from according to how much room they have in their TV listings.

    Apparently, sometimes one of the "short" versions gets into the DirecTV stream somehow.
     

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