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Does Directv have anyway for customers to reach management?

Discussion in 'DIRECTV General Discussion' started by rugerx, Jan 7, 2008.

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  1. Jan 7, 2008 #1 of 29
    rugerx

    rugerx Cool Member

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    Is there any way to really speak to someone at directv that is in the upper management chain, and doesnt hang up on you and just tell you whatever to get you off the phone ?

    I have a situation I am VERY unhappy with, and have spoken with retention 10x, and cant seem to actually speak to someone in mgmt.

    Is there any address like Dish's ceo@dishnetwork.com?

    I couldnt be more disgusted with this company, and want to share my story with someone who has the power to make some changes.

    Thanks.
     
  2. Jan 7, 2008 #2 of 29
    durl

    durl Hall Of Fame

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    I would seriously doubt it. Trying to reach upper management in ANY large corporation is going to be virtually impossible. You can start at the bottom and work your way up if the problem demands but there's going to be a point where you're not going to be able to go higher.

    Could you give a brief synopsis of your complaint?
     
  3. Jan 7, 2008 #3 of 29
    houskamp

    houskamp New Member

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    If I were upper management I' make darn sure no one had my #..
     
  4. Jan 7, 2008 #4 of 29
    Carl Spock

    Carl Spock Superfly

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    Agreed. Don't count out the people on this site before you go to the head of the company. What's your beef, rugerx?

    But what you're looking for is on www.directv.com. Be aware that everyone is probably at CES right now and won't be back in the office for a week. Things slow down to a crawl for most consumer electronics companies during the week of the CE show.

     
  5. Jan 7, 2008 #5 of 29
    MikeW

    MikeW Hall Of Fame

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    I have found great success in using the e-mail contacts on the web site. I generally get a response from the correct level of management with whatever my issue is. It can take 3-5 days, but you will get "somewhere".
     
  6. Jan 7, 2008 #6 of 29
    rugerx

    rugerx Cool Member

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    I am hesistant to go into details here, I have had to many phone calls with directv too count.

    I have damage done to my home, and some really bad experiences with the company and the local HSP installer group here.

    When I call to address it with directv I finally am escalated to supervisors, kept on hold for hours, told I will recieve a call back, after several days the call never comes. Then I call again, and they have no clue as to why I am calling.

    Its literally like a customer service blackhole.
     
  7. Jan 7, 2008 #7 of 29
    supremelurker

    supremelurker New Member

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    Since, I'm not allowed to post links... Try browsing consumerist dot com. They post email addresses and phone numbers for company execs.
     
  8. Jan 7, 2008 #8 of 29
    sore_bluto

    sore_bluto Godfather

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    Write a letter and keep it serious and polite. Send it to the appropriate person in question. If your problem is with a policy, then you must write the corporate office. If your problem is with an individual, then that individual's facility manager should be contacted. You may not get the results you are looking for, but a written letter almost always will yield attention and proper contact information.
     
  9. Jan 7, 2008 #9 of 29
    Thaedron

    Thaedron Hall Of Fame

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    I would try the email address that is in Carl's post above. If that doesn't work, see if you can get her postal address and send her a letter. If that doesn't work and there truly is damage to your home that was caused by a DirecTV representative you may need to speak with an attorney.
     
  10. rborden

    rborden Mentor

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    Jul 4, 2007
    if a technician or installer damaged your home you should be able to process a damage claim. if you have called numerous times someone should have suggested that by now, unless you are asking for immediate repairs or reimbursement it should be a fairly simple process. pm me for more info if you like
     
  11. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    Best option - write the letter by hand. It'll get more attention.

    (Ask any politician - it's true).

    Good luck!
     
  12. Pink Fairy

    Pink Fairy Hall Of Fame

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    I would suggest what others have - go to www.directv.com/email or write a letter to the office of the president with your concerns.
     
  13. Carl Spock

    Carl Spock Superfly

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    A letter beats an email by 1000% at least.
     
  14. Jhon69

    Jhon69 Hall Of Fame

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    Central San...


    Have you tried contacting the installation company that did the damage?.They are responsible for anything up to 90 days.They also should have given you their phone number,if not it should be on the installation contract you signed.Good Luck!:) and:welcome_s
     
  15. Earl Bonovich

    Earl Bonovich Lifetime Achiever DBSTalk Club

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    Nov 15, 2005
    Office of the President
     
  16. Pink Fairy

    Pink Fairy Hall Of Fame

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    Here is the address I got with a lovely thing called search!

    Office of the President
    P.O. Box 6550
    Greenwood Village, CO 80155-6550
     
  17. aleicgrant

    aleicgrant Legend

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    Sep 25, 2007
    I did and it worked for me. I got a response from the President via his blackberry after writing a direct, professional email explaining my less than favorable experience when dealing with directv and my initial sign up. I got a reply less than an hour later from him advising someone from his executive customer service department would be in touch. And hour later that person called and I havent had an issue since. Incidentally, I am on the fourth month of service and now just paying my first bill. Thats how right he made it.
     
  18. Upstream

    Upstream Hall Of Fame

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    I'm glad things worked out for you, and that your problem got resolved.

    But a three month discount is not the same as fixing a problem. One of my biggest complaints with DirecTV is that they think a discount is fixing a problem. It isn't. If I have a problem, I want a solution, not three months of Starz.
     
  19. Xaa

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    Nov 17, 2005
    Three free months of Starz is a solution. I heard that there's a study where the Starz Multipack actually cured cancer in lab rats!
     
  20. rugerx

    rugerx Cool Member

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    Jan 7, 2008
    Thanks for all the replies.

    I emailed, and actually recieved a reply and a number to call.

    I spoke with someone from the corporate headquarters, and he took my full story and was not pleased with directv staff or the HSP. I have a feeling someone may get a phone call from their supervisor.
    I will be let out of my programming contract, recieve my money back and they are going to reimburse for damages that were caused.

    We will see if it all happens. If not, next stop is the BBB and court I guess.

    Directv really drops the ball customer servicewise in my honest opinion.

    Good news, Dish guy is coming tonight, and the HSP called not once, but 2x to confirm, and the Dish guy himself called me to confirm a solid time in my window.
     
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