1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Does DTV *ever* repair and return a DVR?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by cigar95, Jul 28, 2012.

  1. cigar95

    cigar95 Legend

    135
    1
    May 23, 2008
    At 11:59 last night, my HR23 converted itself from a DVR into a paperweight. No lights, no sound, nothing. Seems pretty likely a case of a power supply dying. (Happy birthday!)

    When I call for service, they will presumably offer to replace it, at which point a couple hundred hours of movies, TV shows, and football games on external drives become relics from the past never to be seen again.

    Given the likely simplicity of the repair, I'm wondering if anyone has ever known of DTV repairing a DVR and returning it to the customer.

    Thanks for any input here.

    ETA - The DTV CSR is sending me out a replacement power cord. (See below.) That raises the question - is there any reason for me not to get a cord at the local electronics store rather than wait until Tuesday or Wednesday? Or is there something special and mystically magic about the cords that come with the DVRs? Thanks.
     
  2. Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    I have never heard of anyone having that done. I would suggest taking it to a local electronics repair shop. Personally, I offload anything I want to keep permanently onto my server computer.
     
  3. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    Weaknees might do it for you but they can be pricey. Google them and check. They do repair DVRs.
     
  4. cigar95

    cigar95 Legend

    135
    1
    May 23, 2008
    Customer service is sending me out a replacement power cord. If she can be believed, more often than not the symptoms I described are due to a faulty cord.

    Sounds odd, but what do I know? If she's right, I'll still have my football games.

    Naturally, I mentioned not wanting to lose recordings if possible, and she replied that the official company policy is that DVRs are not intended for long-term storage. (It was said almost with a wink, knowing that the company has to say that to keep the content-providers satisfied.) She also said in part that's why they don't return individual units to the customer.

    I try to save off stuff to DVD, but the editing process takes a while, and I'm pretty far behind now. (Haven't even done last November's Breeders Cup yet.)
     
  5. trh

    trh This Space for Sale

    5,252
    218
    Nov 2, 2007
    NE FL
    Do you have another DVR that you can swap cords with? Unless you move that cord around aloy, I find it hard to believe that the cord is the reason.


    You did check to make sure the current cord is fully plugged in and that your wall outlet still has power?
     
  6. cigar95

    cigar95 Legend

    135
    1
    May 23, 2008
    Checked the power connection, and so on - everything else on that circuit is fine. (No other DVR to check with.)

    I do pull out the power cord each time I reboot to switch external drives (after doing a standard shutdown), so it's conceivable that it could be worn. Just seems odd that it died at a time when it wasn't being manipulated or even touched.
     
  7. billsharpe

    billsharpe Hall Of Fame

    2,640
    63
    Jan 25, 2007
    Southern...
    I've been a member of this forum for over five years. One thing I learned early on was not to rely on either the DVR or an attached hard drive for storing programs long-term.

    I had a defective OTA tuner on my first HR20-700 and had to replace it after about three months.
     
  8. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    I highly doubt the issue is the power cord. Most likely, with how you describe it, the power supply itself is dead.

    - Merg
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

    25,603
    435
    Feb 22, 2007
    Piscataway, NJ
    Got any idea where a new power supply can be bought? I've searched and searched and I can't find any, except for one on eBay and that's not the one I'm looking for.

    Rich
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

    25,603
    435
    Feb 22, 2007
    Piscataway, NJ
    You don't have a voltmeter? If you do, just plug the cord in and stick the probes in the female end. You should, hell, you will read ~ 120VAC. She was just pacifying you. Sounds like a dead power supply to me. Or, it might be as simple as the fuse being blown. You should be able to see the fuse near the power port. Gotta pop the top to see it.

    Rich
     
  11. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    You'll likely need to get the DVR replaced. No point in waiting for a new power cord to find that out.
     
  12. wallfishman

    wallfishman Icon

    509
    0
    Dec 31, 2008
    That cord for the HR23 is pretty common for electronics. If you look around your electronics in your house currently I guarantee you have one already in your house that you could unplug to test out. example i have a small tv thats uses that same cord, the charger for my meter, an all in one stereo, I bet i have 5 or 6 of them in different things around here. I too doubt its just the cord, but who knows .......
     
  13. cigar95

    cigar95 Legend

    135
    1
    May 23, 2008
    That's the data I needed - and, turns out the "bad" cord seems to work just fine for charging my camcorder. A bad sign.

    So, looks like I have probably seen USC-Oregon 2011 and the season finale of Hawaii-5-0 for the last time. And looks like my wife will never get to see the last two hours of last night's opening ceremony. (If this is the worst thing that happens to me, my life has been far too easy.)
     
  14. trh

    trh This Space for Sale

    5,252
    218
    Nov 2, 2007
    NE FL
    Just did a search for a repeat of the opening ceremonies. On multiple times on 103, the 3D channel. Maybe it will be online?
     
  15. TomCat

    TomCat Broadcast Engineer

    4,153
    100
    Aug 31, 2002
    There might be more to the story. The odds of a power cord going bad are about 20 million to one, give or take, so odds are about 50/50 they may have actually had one customer who experienced this.

    The problem here is how a power cord goes bad. It either opens up, or shorts. Neither is likely, but a shorted power cord can cause a fire, loss of life, etc., so it becomes a liability.

    If you call and say you have no power to the unit, there is a chance, however small, that the cord has worn or has been chewed on by a puppy, or whatever. But that cord is then a looming potential lawsuit should you have a fire and tech support did not think to replace it.

    So maybe this is simply a policy that covers their butts when a customer reports this.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

    25,603
    435
    Feb 22, 2007
    Piscataway, NJ
    Or, maybe he was being pacified.

    Rich
     
  17. cigar95

    cigar95 Legend

    135
    1
    May 23, 2008
    I certainly hope she wouldn't do that intentionally, because it wouldn't be any benefit towards actually solving my problem.

    In any case, a new unit will be headed my way tomorrow after a second call to Customer Service. I just hope it isn't so old that it's incompatible with my external drives. (My impression is that the 23 was quite a bit less fussy than were its predecessors.)
     
  18. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    Can't think of a reason, they added 4k support but that was in software throughout the models. But, it is considered an unsupported so certainly possible.
     
  19. Shades228

    Shades228 DaBears DBSTalk Club

    6,081
    45
    Mar 18, 2008
    The only time to order a power cord is if it's lost, missing, or damaged visibly. The power cords are standard 2 prong so if you have another device that has one you could test it.
     
  20. cigar95

    cigar95 Legend

    135
    1
    May 23, 2008
    OK, after my experiments, we're all in agreement that the (generic) power cord is not the issue. (At the time of my original question, I didn't know if the units had something special in their power cords that required replacement from DTV.)

    But now I wonder if the power supply may not be the whole issue either. If I look in through the grate, I can see that about once per second, the fan makes a small pulse, like it's trying to turn. This stops when I unplug the cord.

    So the unit is getting *some* power. The PS may indeed be fatally wounded, but it isn't dead. (For those of you who were fans of '24', this may bring to memory the famous line "You're either dead, or you're not dead. there's no such thing as 'sorta dead'."

    But one thing remains true - it seems extremely unlikely that I'm ever going to watch anything recorded on this unit again.
     

Share This Page