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Does DTV *ever* repair and return a DVR?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by cigar95, Jul 28, 2012.

  1. cigar95

    cigar95 Legend

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    May 23, 2008
    Rich, I wasn't part of that detailed discussion, although I remember the longing for DLB.

    Are you saying that the implementation of DLB messed up other things that already worked, or that the time and effort that went into that feature took away from work that could have been done on other aspects of the system that were of more interest to other customers?

    It seems odd that DTV has left the external HDD hanging as a working-but-unsupported feature for so many years without doing anything about it.
     
  2. loveshockey

    loveshockey Godfather

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    Lancaster, NY
    cause I cant remember what series links i have on it or what shows are on it

    hoping to repair and get access to all of it as long as it doesn't reformat once I repair
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    The implementation of DLBs really screwed things up, much as the HD Guide did.

    I think we are better off with the eSATA feature being unsupported. We know what works now and I don't think we want D* telling us or suggesting what we have to use. They've already made suggestions that I disagree with.

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    If you change out power supplies the 23 shouldn't reformat. Check out 23s on eBay and find one that's for parts and if the price is right and the seller says it works or at least the front panel comes on, you should find a working PS inside it. Swapping out a 24's is actually quite simple, never tried it with a 23. I should also comment on the 24-100s: I don't see how to easily swap out PSs on them. The 24-500s are quite simple to fix. I've had a couple 24-200s open and it looks like an easy swap there too. Even putting a 2TB drive in a 24-100 is hard.

    Rich
     
  5. loveshockey

    loveshockey Godfather

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    located one, but the guy says the fan works, but thats about it...

    what's your opinion on the viability of the PS?
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Ask him if the front panel lights come on when it's powered up. If not, don't buy it. The fan gets it's power from a connection on the motherboard, not the PS.

    Rich
     
  7. harperhometheater

    harperhometheater Legend

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    Aug 30, 2012
    Ask him if the front panel lights come on when it's powered up. If not, don't buy it. The fan gets it's power from a connection on the motherboard, not the PS.

    Rich
    Right, but that only indicates the motherboard is bad, not the power supply. The fan still has to get the power from the PS, it just goes though the MB. Otherwise the fan wouldn't work either.
     
  8. gov

    gov Legend

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    LOL, just occurred to me in regards to the OP, that if a (if they still did it) Plutonium level customer wanted an HDDDVR fixed instead of replaced, DirecTV might find a way to do it, especially if they are already doing it for the top officers and stockholders of the company.


    RHIP
     
  9. ThomasM

    ThomasM RF Engineer

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    Jul 20, 2007
    Milwaukee, WI
    I have "repaired" several DirecTV receivers with just such symptoms. As it turned out, there was nothing wrong with the power supply BUT the plastic connector that the power cord plugs into came loose from the circuit board due to poor soldering and also poor anchoring of the connector. A few solder tracks on a circuit board are no match for someone forcefully shoving in a power cord or yanking it out. Both of these scenarios were with "reconditioned" receivers I got from DirecTV. That was probably the reason they were returned. On the test bench for just a few minutes the connector probably made contact so out the door they went.

    If you are handy with a soldering iron and working with circuit boards it's possible your problem can be fixed. To see if this is the issue, wiggle the power cord with the unit on and see if it fails. If it does and you do not want to tackle it yourself a local fixit shop can probably patch it up.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    You'd think so, but I've seen things differently. The HDDs will also spin with a bad PS. I don't pretend to know why, I just know what I've seen and I've seen both the fan spin (they won't come fully up to speed, but they do spin a bit) and the HDD spin and the front panel lights were out. Replacing the PS made the HR work properly again. In other words, there was nothing wrong with the motherboard.

    Rich
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Dream on.

    Rich
     
  12. gov

    gov Legend

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    If I was CFO of DirecTV and my HR24 croaked, methinks somebody in the tech division might be motivated to resurrect my hard drive with all those episodes of My Mother the Car I haven't watched yet.

    And if I am CFO, wouldn't that be a great perk to pass out to my (deserving) golfing buddies ??


    !rolling
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    It's also a great way for an executive to get in a lot of trouble. The part about giving his friends perks would be an act of stupidity.

    Rich
     
  14. gov

    gov Legend

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    But Ann Southern voiced the car !!!
     
  15. loveshockey

    loveshockey Godfather

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    I managed to move a confirmed working PS from one HR23-700 to the bad HR23-700, but no lights come on and the fan still just twitches ever so slightly...

    Am I right in thinking that something on the motherboard is broken?
     
  16. harperhometheater

    harperhometheater Legend

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    Yes that would certainly be my guess.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    How was it confirmed? Still shows the symptoms of a bad PS.

    Rich
     
  18. loveshockey

    loveshockey Godfather

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    I took it out of a working HR23-700
     
  19. harperhometheater

    harperhometheater Legend

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    Aug 30, 2012
    The motherboard gets the power from the power supply and has the processor/logic that controls the fan, lights, HDD, etc.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Guess it is the motherboard. Too bad.

    Rich
     

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