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Does DTV *ever* repair and return a DVR?

7K views 64 replies 18 participants last post by  Rich 
#1 ·
At 11:59 last night, my HR23 converted itself from a DVR into a paperweight. No lights, no sound, nothing. Seems pretty likely a case of a power supply dying. (Happy birthday!)

When I call for service, they will presumably offer to replace it, at which point a couple hundred hours of movies, TV shows, and football games on external drives become relics from the past never to be seen again.

Given the likely simplicity of the repair, I'm wondering if anyone has ever known of DTV repairing a DVR and returning it to the customer.

Thanks for any input here.

ETA - The DTV CSR is sending me out a replacement power cord. (See below.) That raises the question - is there any reason for me not to get a cord at the local electronics store rather than wait until Tuesday or Wednesday? Or is there something special and mystically magic about the cords that come with the DVRs? Thanks.
 
#52 ·
If I was CFO of DirecTV and my HR24 croaked, methinks somebody in the tech division might be motivated to resurrect my hard drive with all those episodes of My Mother the Car I haven't watched yet.

And if I am CFO, wouldn't that be a great perk to pass out to my (deserving) golfing buddies ??


!rolling
 
#53 ·
gov said:
If I was CFO of DirecTV and my HR24 croaked, methinks somebody in the tech division might be motivated to resurrect my hard drive with all those episodes of My Mother the Car I haven't watched yet.

And if I am CFO, wouldn't that be a great perk to pass out to my (deserving) golfing buddies ??

!rolling
It's also a great way for an executive to get in a lot of trouble. The part about giving his friends perks would be an act of stupidity.

Rich
 
#55 ·
harperhometheater said:
Right, but that only indicates the motherboard is bad, not the power supply. The fan still has to get the power from the PS, it just goes though the MB. Otherwise the fan wouldn't work either.
I managed to move a confirmed working PS from one HR23-700 to the bad HR23-700, but no lights come on and the fan still just twitches ever so slightly...

Am I right in thinking that something on the motherboard is broken?
 
#57 ·
loveshockey said:
I managed to move a confirmed working PS from one HR23-700 to the bad HR23-700, but no lights come on and the fan still just twitches ever so slightly...

Am I right in thinking that something on the motherboard is broken?
How was it confirmed? Still shows the symptoms of a bad PS.

Rich
 
#61 ·
As the original poster, these last few posts actually make me feel a *little bit* better about what happened (almost exactly) a year ago. It sounds like my problem was not something as trivial as a bad power supply, but on the motherboard itself. Still a problem that was, in principle, fixable, but would have taken more work.

It does sound like I ought to make sure and be gentle when pulling the powercord to switch HDDs, or my new unit could suffer the same fate eventually.
 
#62 ·
now when i put the power supply back into the working HR23-700 it is doing the same thing as my broken HR23-700, doesn't power up and the fan just twitches...

I thought I removed the power supply and reinserted correctly...

On the working one, i did a menu reset and pulled the plug when everything shut down...
or was this wrong to do?
 
#63 ·
loveshockey said:
now when i put the power supply back into the working HR23-700 it is doing the same thing as my broken HR23-700, doesn't power up and the fan just twitches...

I thought I removed the power supply and reinserted correctly...

On the working one, i did a menu reset and pulled the plug when everything shut down...
or was this wrong to do?
I had a feeling that would happen. Did you put the PS you thought was good back in its HR? If it works in that one and doesn't in the other one, the trouble must be on the motherboard. But, what you're posting is exactly what the symptoms of a bad PS are. The fan just twitching is a typical symptom.

You did nothing wrong when you shut down the HR.

Rich
 
#64 ·
OMG!! After a day of being plugged in, the "working" HR23-700 is back to life by itself!!!

I can't believe it!!! I noticed 4 Directv media servers through my Playstation 3, and went to check on it, and I've got live tv...

Maybe I will try the transplant again and just leave it plugged in for a while!!!
 
#65 ·
loveshockey said:
OMG!! After a day of being plugged in, the "working" HR23-700 is back to life by itself!!!

I can't believe it!!! I noticed 4 Directv media servers through my Playstation 3, and went to check on it, and I've got live tv...

Maybe I will try the transplant again and just leave it plugged in for a while!!!
Well, at least you sound like you're enjoying yourself.

Rich
 
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