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Does E* have retention department?

Discussion in 'General DISH™ Discussion' started by ecgz88, Oct 28, 2007.

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  1. ecgz88

    ecgz88 Cool Member

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    Sep 25, 2007
    There's a long thread in D* Forum talking about different retention deals :)

    Just Curious does E* have retention department? :D and what kind of deal people get compare to new customer?

    according reply looks like Dish have better renew offer than Directv
     
  2. bairdjc

    bairdjc Legend

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    Sep 22, 2005
    well they definitely do...
     
  3. edeclark2

    edeclark2 New Member

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    Oct 27, 2007
    They do have a retention department. A couple of months ago there was a lightning storm that blew out a 6000 receiver and when I called the normal customer service they told me that they would be willing to send a new smartcard to use with an old unused reciever I had (before the card swap) but they wanted something like $50 or $100. I said screw it just disconnect everything. I was forwarded to another department and the next thing you know they were throwing deals at me left & right including a free low-end receiver with installation & system check (to make sure it wasn't the dish that took the lightning strike) and monthly credits and free premiums. They can be quite persuasive when there is a chance of losing a 10+ year customer. I was serious though when I said I wanted to disconnect. I really didn't watch TV enough to make the additional investment for the smartcard replacement. I have enough DVDs to keep me entertained.
     
  4. DBS Commando

    DBS Commando Godfather

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    Apr 6, 2006
    Sure do. Gave me 6 months HD free, free 622, and free re-install after being a customer for 10 years. This was before Dish was offering all of the free HD deals to new customers.
     
  5. boba

    boba Hall Of Fame

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    May 23, 2003
    And DISH will also let you cancel without a retention attempt then call you 2 weeks later to try and save you as a customer after you have already switched.
     
  6. mhowie

    mhowie Legend

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    Sep 30, 2006
    Genius.
     
  7. wje

    wje Godfather

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    Mar 8, 2006
    New England
    Sometimes I think E* and D* are really the same company. When I left D*, they did exactly the same thing. I still get about one letter a week begging me to come back. It gets annoying after a while.
     
  8. braven

    braven Hall Of Fame

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    Apr 9, 2007


    Yep, that happened when we left 'em several years ago. :lol:
     
  9. ecgz88

    ecgz88 Cool Member

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    Sep 25, 2007
    send you letter it's automatically done by computer, and normally should have a follow up call-back done by loyalty department...........:)

     
  10. Taco Lover

    Taco Lover Icon

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    Jan 8, 2007
    I get calls almost every other week from DirecTV. I've been with Dish since May 2007, and they can't get it stuck in their head that I am with Dish and under an agreement. I think next time they call, I'll tell them to put me on the Do Not Call list.

    ...unless they give me enough of a free deal, plus pay my ETF. ;)
     
  11. cj9788

    cj9788 Hall Of Fame

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    May 14, 2003
    I guess it depends on how long you have been with them and how well you paid your bill. Charlie himself has said on a few chats that they do not offer deals to keep current customers. But hey anything is possible right.
     
  12. MikeRobertson

    MikeRobertson New Member

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    Jul 30, 2005
    Richland, WA
    And whatever you do, don't dispute a credit card charge. I am locked out, service cut off. I've always paid my bill (it's on autopay), however, I disputed a $199 charge to change out my older second DVR for a 722. They never showed up for the install. I tried for a month to get it resolved. I finally gave up.

    Is it possible to talk to a live person? Apparently, not when they claim you owe them money. In my case, $199 for a 722 they never delivered. So as to the question about E* having a rention department, not that I can see. I've been paying $132 a month and been a customer for 9 years. That doesn't seem to matter. I've sent an email to E*, but based on my previous experiences, I don't see much happening.
     
  13. jrb531

    jrb531 Icon

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    May 28, 2004
    Companies really freak when you do this. Something about how it goes on their credit record as a chargeback.

    I hope you can fix this. This is no way to treat a loyal customer when "they" were in the wrong. I almost did the same thing a few months ago when they double charged me when I updated my credit cards exp date. CSR's told me that they could not refund my money and I would have to settle for a credit.

    It' took some doing but I got the credit but I was this close :)

    -JB
     
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