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Doesn't DirecTV care about returned equipt?

Discussion in 'DIRECTV General Discussion' started by mitchflorida, Feb 27, 2013.

  1. studechip

    studechip Godfather

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    This is a point I brought out a few months back. I was lambasted for suggesting it wasn't fair.
     
  2. supermod38

    supermod38 Mentor

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    Central VA.

    E* does not enforce the policy of returning the LNB.

    just left them in Nov. and they said forget about it.!!!:D:D:D
     
  3. lparsons21

    lparsons21 Hall Of Fame

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    We do hear of the stories about those that got charged when the DVRs were returned, that has happened with both D* and E* at times. But it is an issue that should never happen! When you put that returned unit in the hands of the shipper THEY chose, your responsibility should end and that point. And in fact, I think it does end there and if they try to charge and you can show their shipper received it, I think they would back down from an argument.

    In my case, I pay the bills with a very low limit credit card so that worse case they might get a very few hundred dollars, but in general I keep a balance on that so that there is only enough available to cover bills as they come due. That way if they want to recover some money they have to talk to me to get it.
     
  4. gov

    gov Legend

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    just had a E* return a month ago and they waived retrieving the LNB, it was roof mounted and the ground was snow covered.

    and a recent D* return they waived the SWiM power inserter being returned as it was in the ceiling over the water softener and water heater. Asked home owner how the original tech had managed to put the inserter there and he said the water softener went in later.

    I don't think these non returned accessories are a big deal, homes go back and forth between the 2 provides fairly often, most items will see use again.

    Still wonder about E* being so an*l retentive about old remotes. Used to be techs would leave 'em, and a few techs would let me have returns to pass out to folks with problems. No more, I Ebay replacement remotes to have a stock on hand and have to charge for them. Nice PR to be able to pass out a free remote once in a while. Techs say they still trash can returned remotes but have to account for them. Somebody needs an additional remote for a mirrored system it just seemed like a nice use for a 'gently' previously enjoyed remote control.

    Sigh.
     
  5. RunnerFL

    RunnerFL Well-Known Member

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    DirecTV doesn't have you return the LNB at all, only the STB's.
     
  6. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    They should just drop the policy completely.
     
  7. gov

    gov Legend

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    That last D* return I did, the paperwork indicated they wanted the SWiM power inserter. I called and after I told them it was inaccessible over the waater softener it was 'never mind we don't need it that bad'.

    LOL! Didn't see anything on the paperwork about the LNB, on that job it would have been easy, KaKu was mounted underneath an attached deck, I could have reached it standing on the ground, easy.
     
  8. Lugnut

    Lugnut AllStar

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    Eagle, Idaho
    Heh, DirecTV also asks for the remotes back upon cancellation, but they don't charge if you don't return them :). The only equipment you can be charged for are the receivers and the access cards inside them.
     
  9. studechip

    studechip Godfather

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    There are those here that will say it's the customer's responsibility to make sure the package got there and was properly credited, not just to make sure it was returned!
     
  10. Lugnut

    Lugnut AllStar

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    Feb 11, 2013
    Eagle, Idaho
    Most representatives will chalk it up to a mis-scan in warehouse receiving and credit the non-return fee if we can show that the return tracking number has a confirmed delivery. It's all situational, of course.
     

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