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Done with directv after 12 yrs!!!

Discussion in 'DIRECTV General Discussion' started by gio12, Mar 6, 2011.

  1. Mar 7, 2011 #81 of 120
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    You weren't double billed .. You were being charged for Sunday Ticket all along. You were getting Premier for free. You were still getting premier for free when you chose to cancel it.

    We don't care? :scratchin

    You should try and get DIRECTV to credit your account because of this confusion. They might just do that .. ask for a one time credit. But it seems like you're ready to move on ...

    You do realize that you had both NFL Sunday Ticket (2010) and virtually every channel DIRECTV offers for 5 months .. at pretty much the same cost as the CHOICE XTRA package. That's one heck of a deal and even if you were to eat the additional $30-35 because of the billing confusion you still have made out like a bandit.

    I still think you have a shot at a one time credit that will put you on par with what you thought you were getting in the first place ..
     
  2. Mar 7, 2011 #82 of 120
    Hoosier205

    Hoosier205 New Member

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    No sleaze. It looks like you simply misunderstood. Regardless, it's only $30 - $35. Let's not turn a minor issue into more than it is.
     
  3. Mar 7, 2011 #83 of 120
    spartanstew

    spartanstew Dry as a bone

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    Math is hard.
     
  4. Mar 7, 2011 #84 of 120
    SledgeHammer

    SledgeHammer Icon

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    People really pay $340 to watch a few months of football? I don't watch football, but aren't all games that matter broadcast on NBC, Fox, ESPN, sports channels, etc?
     
  5. Mar 7, 2011 #85 of 120
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Yes. No, it depends where you live...coverage is regional.
     
  6. Mar 7, 2011 #86 of 120
    Curtis0620

    Curtis0620 Hall Of Fame

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    Not if you live in Orlando and are stuck watching Tampa, Miami, and Jacksonville.
     
  7. Mar 7, 2011 #87 of 120
    bixler

    bixler Hall Of Fame

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    You are not paying for 2 packages. Not sure why you can't understand this. The charge for premier was taken away with the credit. You are paying for 1 package and 1 package only, Choice Xtra.

    03/06/2011 XXXXXXXX0118 CHOICE XTRA - Charge $63.79 $8.40
    03/06/2011 XXXXXXXX0118 PREMIER - Disconnect Adj ($34.50) ($4.54)
    03/05/2011 XXXXXXXX0118 PREMIER - Charge $34.50 $4.54
     
  8. Mar 7, 2011 #88 of 120
    gio12

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    Sorry, I see what some guys are saying. The facts that I see are, my bill increased by $70+ for canceling this promo.
     
  9. Mar 7, 2011 #89 of 120
    The Merg

    The Merg 1*

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    As stated, you were not double-billed and you were not paying for two packages at once. You opted out of the Premier package, which you had for free, and opted to have the Choice Xtra package, which you then had to pay for. The difference between those two packages, along with the ending of your Refer-a-Friend discount, and the last payment of NFL Sunday Ticket is the reason why this one bill was that high. After this one month, your bill will drop by about $80 (NFL Sunday Ticket + taxes). Considering the recent cost increases by DirecTV, you could expect to be paying about $10 more a month now than you had in the past, especially if you didn't have Choice Xtra before (i.e. you were on a grandfathered package).

    - Merg
     
  10. Mar 7, 2011 #90 of 120
    spartanstew

    spartanstew Dry as a bone

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    Exactly.

    Your promo was a free package. You cancelled it/it ended, and went with a $65 package. So, now your bill increased by that amount. Simple.

    Look at it this way, that was probably your last NFLST payment, so it will be much cheaper next month. (by $70).
     
  11. Mar 7, 2011 #91 of 120
    gio12

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    So let me get this right. In October I had Choice Xtra with HD package and the Protection plan. My bill was around $100 (this is with the rate increase.). So I get this promotion to buy the NFLST for 5 payments of $69.95 and I get a free premier package. This is in mid-October. So I am paying $2 more a month for all this programming.

    I am fine and happy until yesterday. I get a new bill for $150'ish dollars because premiere ran out (?), yet I have the package until late March. So I ask to cancel this and I an penalized with a bill for $180 and my old package?

    How can a package run out and partial bill me, but the promo does not end until mid march?
     
  12. Mar 7, 2011 #92 of 120
    bixler

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    You were charged an additional $34.50 plus taxes (partial bill as you say) for the Premier package after your promo runs out on March 25. Your billing cycle doesn't start over until April 4 so you were charged for Premier from 3/26 - 4/3 because it was no longer free but your billing cycle didn't end on the exact day the promo ended.

    All you needed to do was pay the $150 bill and then call on March 26to cancel premier, when it was no longer free, and your bill next month would've shown the $34.50 plus tax credit.
     
  13. Mar 7, 2011 #93 of 120
    David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    Your bill dated March 5, 2011 covers programming from March 4-April 3, 2011. Your promotion (NFL Sunday Ticket 5 payments $69.99 with Free Premier) ends on March 25. To continue to receive programming on March 26, you need to have a programming package. A partial charge for Premier of $34.50 was added to your bill to carry you over to April 3.

    There was a corresponding credit, which Doug mentions, when the promotion started for whichever package you had at the time. It was probably a credit for about $20, refunding you for programming from the start date of your promotion through the end of that month's billing cycle.

    If you had not been alarmed, and called on March 25th or 26th, the $34.50 would have been credited back to you and you would have been charged about $19 for programming from March 25th or 26th through April 3rd.

    Your bill went up by about $50 from last month to this month. Part of that is the increase in programming, mirroring fees, etc. Another $10 is the loss of the refer a friend credit. The rest is the $34.50, which could have been $19, which offsets the $20 or so credit you received when the promotion started.

    Your bill went up again after you switched to Choice Xtra because you are paying for 19 or 20 days (March 5-March 25) that you should have gotten free. This is about $44. By adding the $19 charge that switching the packages on March 25th or 26th would have put on your bill, you get the $63 you are being billed for Choice Xtra.
     
  14. Mar 7, 2011 #94 of 120
    gio12

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    Ok. I spoke with a Billing Supervisor again and explained everything to me.

    I was not explained things right on the phone. yes, I was being billed for the partial Premiere package of $35, but I would also get credit to even this out next month. So In reality my overall cost would have been the same and I would have had the premiere package until march 26th. Pay up format now, but get a credit later on.

    Now, I told the CSR to cancel so it would NOT charge my anything. The Sup told me, if she would have done this correctly, I would have not seen the partial CX charge today.

    So I am being issues a credit to bring my total to $111 and change. Where my package should have been if the promo was ended properly by the CSR.

    The Sup also said how things can be very confusing with the way DIRECTV bills/credits people on certain things.

    In the end, DIRECTV DID after CSR roulette do the right thing. That's all I wanted. I am happy with DIRECTV and never wanted to leave. But I have heard too many issues with NFLST and people bills leading to collection agencies and what not because D* would not clear up issues or mis-billings.

    Sorry, but the way this whole promo went down and was not explained right, i will not be accepting anything like this in the future to save me the headaches and this board the "drama." Sorry, but IMO this billing practices and get shady, but mine was not handled right in the long run by the CSR.

    I am happy now, so I will end this thread.
     
  15. Mar 7, 2011 #95 of 120
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Glad it all got worked out to your satisfaction. I know I have had some frustrations dealing with some companies (not with DirecTV) with these same types of issues. It certainly can be both frustrating and confusing at times.
     
  16. Mar 7, 2011 #96 of 120
    Canis Lupus

    Canis Lupus You make it, We break it

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    You should have heard the conversation between me and my health insurance company today :nono:
     
  17. Mar 7, 2011 #97 of 120
    BKC

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    This thread is exactly why I won't change anything unless it's done by email for proof......
     
  18. Mar 9, 2011 #98 of 120
    Blankman2k5

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    the partial charge is because you added choice extra BEFORE the free premier ended. The charge for premier was reversed, however the partial charge for choice extra was MORE than the partial charge for premier. It was prorated and you removed the service early therefore you are responsible for the charges.
     
  19. Mar 11, 2011 #99 of 120
    gio12

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    Well, its a few day later and I have NOT received the credit like I was told on the phone!! What BULLSH*T is DIRECTV pulling???
     
  20. Hoosier205

    Hoosier205 New Member

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    It's a $35 credit, right? It sounds as if you were bill correctly, so I'm not sure what you are so upset about. They may be offering you a credit to keep you happy, but it doesn't appear that they owe you anything for a billing issue. You're acting as if this is the greatest travesty to ever befall man. Call back, I'm sure there is a note about the credit if you were told that. Get the credit and move on. If given a credit, it will show up on your account within minutes.
     

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