I live on the West coast, and in an effort to cut some costs, I called Directv to cancel my east coast distant networks for which they have been charging me $2.99 per month each. I also dropped HBO, which I find I'm not watching enough to justify the $12.00 per month. I mentioned to the CS girl that times are tough, and I'm trying to cut expenses. Well, she responded that she could help me out some more since I have been such a good customer by taking another $10.00 a month off my monthly bill for 12 months. So this call today will save me $33.96 per month for the next 12 months. It was worth the call.