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Drunk Technicians?

Discussion in 'General DISH™ Discussion' started by aerochick, Sep 5, 2007.

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  1. jcurrier31

    jcurrier31 Legend

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    Dec 15, 2006
    You should also go to the BBB website and send a formal complaint. They are required to respond within a certain time frame.

    This will help resolve 2 major installation issues:

    1. Cheap, unqualified, disrespectful installers will be fired.

    2. After realizing they have nobody to do installations after #1 occurs, they will pay installers a respectful wage along with proper training for retention.

    With enough people taking action, things can improve.
     
  2. WebTraveler

    WebTraveler Icon

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    Apr 9, 2006
    Sounds like a similar story. Again, Charlie Ergen puts up with this, so it continues. Until someone gets in Mr. Ergen's face and holds the man accountable, it will continue. In the meantime, Ergen laughs on the way to the bank.
     
  3. Spazzman

    Spazzman AllStar

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    Wow - Crazy story and you know what - I believe every word of it. Holy cow.
     
  4. dbconsultant

    dbconsultant Hall Of Fame

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    Temecula, CA
    Thanks, HDMe, couldn't agree with you more! These sounded like scary guys and a nightmare ready to happen!
     
  5. aerochick

    aerochick Cool Member

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    Sep 5, 2007
    A question: Why is it that some people get the professional (even driving Dish Network vans that are fully stocked with supplies, etc) technicians, and some of us get the drunk people in unmarked broken down pick up trucks with no supplies?
    How do you get on the "good list"? Perhaps if we got an answer to that question, there would be a road to change.
     
  6. sgip2000

    sgip2000 Cool Member

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    Jun 5, 2007
    I'm assuming that those in cities that have Dishnetwork offices are more likely to get a Dish tech to come out and those in smaller cities or in cities where there are no Dish techs get the "contractors".
     
  7. Richard King

    Richard King Hall Of Fame

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    I used to be a dealer and was a one man operation. When I started I had a Ford Aerostar cargo van. This was in the day of the big dish and I could get all four sections of the big (10') dish in the back of my van with about an inch to spare. When the small dishes came out I had way too much wasted space in a van that got way too little MPG. When I moved to Florida and started the business here the van eventually broke down and I bought a car (an older Jaguar) and a trailer. All my equipment fit in the trailer and it could be towed behind the Jag with no problem. Most of my customers got a kick out of the set up that I had and the Jag got better mileage than the van. When the Jag died I got a Hyundai Santa Fe and everything fit inside the Santa Fe with my Little Giant ladder on the roof. The Santa Fe was an improvement in mileage over the Jag. I only did installations for my customers and did not sign up to do installs for Dish or other dealers (they didn't pay enough). If you go with a local dealer you will USUALLY get someone who will take care of you fairly well, even though he might not show up in a Dish decorated van.
     
  8. aim2pls

    aim2pls Icon

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    Jun 18, 2007
    drunk / drinking on the job .. VERY bad

    personal experience a number of years ago ..... had 5 guys working with me in CA installing a bunch of VSAT's for a retail chain ... well one guy decided to have "a beer" at lunch (warned NOT too in advance) .... he was on a BUS back to Dallas TX within the hour ...... PS ... I will buy the beer for the crew back at the hotel AFTER work.
     
  9. aerochick

    aerochick Cool Member

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    Sep 5, 2007
    Update (Thursday lunchtime): WOW, well my email found its way to the VP's offices and I have received 2 calls so far this morning from the offices of the VP in charge of the Executive and the VP in charge of Installation. They are mortified and launching a HUGE investigation into the company that sent the techs (checking everything from insurance to drug and alcohol testing). They have asked me to call them directly for any and all concerns for now and the future--as long as I'm a Dish Network customer, and gave me direct lines into their offices and cell phone numbers.
    As I write this, the phone rang again--Dish Network Quality Assurance--now they are sending someone out in-house from Los Angeles tomorrow morning 8am.
    I never expected them to be so on-top of things like this. I am pleasantly surprised, I must say. It's like someone sounded the alarm--and they are heeding it.
    So--that email really did work.
    I'll update as things progress.
    Thanks for all of your support!
     
  10. dbconsultant

    dbconsultant Hall Of Fame

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    Nice when things work the way they should and the right people sit up and take notice when they should! Hope all goes smoothly from here on for you!
     
  11. aerochick

    aerochick Cool Member

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    Sep 5, 2007
    Well, they are certainly making me feel like they care, even though I'm only one customer.
    Since posting that update, I have received 2 more calls.
    The bottom line seems to be revolving around 1) making me happy and 2) stopping this from happening again. Sounds good to me.
     
  12. aerochick

    aerochick Cool Member

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    Sep 5, 2007
    Thank you for doing what is right! We need more people like you. (Including the people who buy the beers after work... I'm in support of that, that's for sure!)

    Hopefully your sending the guy back home sent a clear message to the rest of the crew. (And hopefully it stuck.)

    Take care :)
     
  13. finniganps

    finniganps Hall Of Fame

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    Jan 23, 2004
    Assuming this all gets resolved, I'd suggest you consider taking 15 minutes to write them a letter thanking them for the great service...most of us complain loudly, but rarely complement foks in writing. Sounds like they may deserve a nice letter.
     
  14. aerochick

    aerochick Cool Member

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    Sep 5, 2007
    You are absolutely right. I will certainly do just that, and name specifically those that took the time to take care of us.
    Thanks for the gentle reminder. Sometimes we are too content to "let things go" when they are finally resolved, and we forget to thank those that deserve our appreciation. I know I have fallen under the forgetful category from time to time.
     
  15. Richard King

    Richard King Hall Of Fame

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    It's great to hear that Dish is doing the right thing and that things will (obviously) work out very well for you. :D
     
  16. FSSTech

    FSSTech New Member

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    Sep 6, 2007
    I'd be surprised if they don't have a DNS Tech out there to do the job unless you have no Local LLC. Office near ya.
    I live in Springfield, Mo and our office does 60% of the jobs in this area today I traveled over an hour north of Springfiel to do 3 jobs and my lead tech went to Arkansas 3.5 hrs to do 2 jobs. I hear that subcontractors that do poor work are always being shut down by Exec. Our of is expanding from 40 some techs to up to 115. Hopefully customers wont have to deal with poor installations so much.
    Though I believe what happened with you is a rareity and be assured Exec. Off. will do you right.
     
  17. 585960

    585960 Legend

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    Feb 4, 2007
    Just because its DNS doesn't mean you get a tech that knows what the heck he's doing. Dish will hire any FOOL that breathes, and can pass a piss test, with a valid drivers license. The problem with subs AND DNS is if you have a tech on the job thats an idiot, you have most likely a screwed up job, period. DNS gets rid of all their best techs by making them jump through uncalled for hoops. What does that leave?
     
  18. aerochick

    aerochick Cool Member

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    Sep 5, 2007
    Update:
    Well, we FINALLY have our HD tv! DishNetwork sent out an in-house QA guy to install our system and he was FABULOUS. He did a complete re-installation and when he fired it up, the 622 was 'bad' so he just went out to the van to get another one--it worked perfectly. (Subcontractors only bring out ONE unit, so we'd have been screwed if this happened with LinkUs.)
    My phone is STILL ringing today with DishNetwork representatives making sure that things are going well.
    So, the end result is, everything works, and works WELL.

    I hope they continue this investigation and fire at least the subcontractor who sent out the guys in the first place. I have heard from some of the reps who I have spoken with that my email was not the first and my complaint was just the loudest and most complete... DishNetwork is trying to set up their own offices in Bakersfield, so they can get rid of LinkUs and subs like RSG.

    I am preparing a long letter with full details for the ceo's office... giving credit where credit is due... there are certainly people involved that deserve a pay raise and promotion through all of this.
     
  19. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    You know... thinking about this... I'm sure those guys that showed up at Aerochick's must have been drinking for their other jobs of the day... so I'm betting Dish got more than one irate customer complaint that day. Nice to see they are following through and caring to get things right. I suspect that this was not, unfortunately, an isolated incident for that particular subcontractor.
     
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