I setup my HD-DVR to record the Final Four championship game and happily came home to watch it. I pressed "list" with great anticipation only to see a message telling me that I'd not signed up for DVR service. As instructed, I visited to DTV.com and found that I do indeed have service. I rebooted the box and, not surprisingly, found that the game hadn't recorded. I called DTV and they offered me $15 for my troubles. I spend almost $2200/year on dtv and they offered me $15. Wow...just wow.