Last year an installer came out and was supposed to install 2 new runs (2 additional runs) into my living room. Which required a multi-switch upgrade. D* CCR had put all this on the work order. Tells me no cost to me. Installer gets here, doesn't have the bigger switch. Tell me it will cost me more bucks out of pocket. I tell him to cancel the order. I immediately called D* and the tech agreed bigger multi-switch was to be included at no charge. Install was rescheduled and done at no charge. Different installer comes out. Other than a new 2 year contract no charge to me. So today the same installer comes out, supposed to install an HD dish and HD-DVR. He gets here only has the receiver, no dish. Says the work order only shows the receiver. He says they'll have to reschedule for Friday. I tell him that's not acceptable, he needs to call his boss. I call the CCR and she says the dish is clearly on the work order. While I'm on the phone with the CCR he reschedules the appt. for Friday and takes off w/o a word to me. I call CCR back and she is the one to tell me that I'm rescheduled. I ask for a supervisor, get connected to a decent guy. He says he can't contact the home install manager, appt has to be within 2 hours. Appt. isn't until Friday. We talk some more and I let him know how how upset I am. He puts me on hold and talks to his manager. As of right now I have a Thursday install. I'm not happy. They are going to try (his manager) to contact the home install manager and get to me sooner. I told him I don't want the same installer back out here. This guy has screwed me over twice now. He did credit me back the $99.00 they charged me for the HD-dvr upgrade. I asked him when my contract is up, I have another year, which is what I thought. I'm ready to quit D* after 8 years and go to Comcast. I'm that mad.