So the gist of this question is: How do I actually get an HR23? I have a electronics cabinet which is NOT conducive to installation of the HR2x units, mainly because of the RF antenna and external BBCs. Imagine my excitement when I learned about the HR23! I have (2) HR20s currently and an R15 already in other locations in the house. So I called DTV 2 weeks ago, on a Monday, requesting the HR23 and explaining my installation need for an HR23. Rep assured me that wouldn't be a problem, notated my account that customer needs an HR23 model, gave me a good offer (free year of HD programming) as an incentive and told me my HR23 should be delivered by Wednesday or Thursday. Great! I was elated. Friday came and I called DTV to see if they had a tracking number as I was worried. Low and behold the Rep said my order was cancelled on Tuesday, with no reason given. Grrrr . So, this rep apologized for the mixup and placed the order again. I again stated very firmly that I needed an HR23 because of the internal BBCs for my installation specifics. This rep argued with me for awhile, talking about how the BBCs were no better on the HR23 that both models had the same hard drive, blah blah blah until I finally got it through his head that I had a short depth installation with cable routing that makes external BBCs unworkable and that I had called to order specifically because of the HR23. Finally he agreed to place the same "customer note" on my order and advised me to call back on Monday to get a tracking number. I did and got the tracking number. Now this morning an HR22 arrived at the house. I've had a busy day at work and have been having difficulties completing the DTV calls today (I do have a job afterall). First rep I spoke with said there was no way to specify which model I will get and that I should just buy an HR23 at a local best buy. Called 2 best buys in my area and they do not even have HR23s in their system. No luck. Called back, pressed harder and was transferred to the "ACE Department". Got a guy who understood my problem, he seemed very helpful, placed me on hold and the call dropped. Called back and finally escalated again to "ACE Department" where the rep proceeded to tell me there was no such model as an HR23 and that I have been misled. He proceeded to cancel my receiver order and told me to use the return shipping information inside the HR22 box. I am so frustrated. 2 weeks of fighting these people. Can anyone give me any advice? I really need an HR23, I know some people want them for the supposed PQ difference, I don't care, I just want the internal RF and BBCs. Anyone? Someone? What do I do now!!!!??? :nono2: Edit: Oh and I live in Portland, Oregon.