No one reasonably expects a free upgrade every time they call in, that is absurd. And yes, I'm sure they told you it is better to lose some instead of giving existing customers whatever they want. But they could and sometimes do, give existing customers a decent deal to stick around longer. Take me for instance. I subscribe to Premier and have NFLST as well as 3 of the HR24s. Do I expect some discounts on that? Yep, and I've gotten them every time, sometimes big ones, sometimes small ones. And it is that very reason that I'll probably not switch anytime soon. You see, I have my own set of 'policies' when it comes to my money. It goes something like this, make sure I only pay what I think a product is worth or don't get the product. Simple, huh? And I don't know how poor your local cell providers are, but around here every two years you get a new customer deal with new phones, regular as clockwork if you so choose.