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Dtv or any other people working on christmas

Discussion in 'DIRECTV General Discussion' started by Mcmiller519, Dec 10, 2012.

  1. Mcmiller519

    Mcmiller519 AllStar

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    What's your guys opinions on this other then emergency services or a gas station why do these compaines feel the need to make people work when they should be at home
     
  2. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    America has been a 24/7 society for quite some time. I'm sure those who are working during the holidays accepted the responsibility when they they were hired.
     
  3. Richierich

    Richierich Hall Of Fame

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    Directv will have a Skeleton Crew On Board for the Holidays but expect Delays or call back after the Holidays.
     
  4. KyL416

    KyL416 Hall Of Fame

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    Someone has to keep the movie theaters and Chinese takeout open ;)

    Anyway, the odds are many of them have the day off outside of the essential staff (the people who make sure everything is working and what to do if something were to go wrong at the uplink center). Christmas is a weekday this year and any pro sports played that day are national games so the staff that handles production of Sunday Ticket and League Pass aren't needed. When Christmas is on a Sunday the NFL's usual policy is to play that week on Saturday anyway. There's also probably some bare bones customer support and sales staff for those who just got new HDTVs for Christmas and wondering why they're not getting an HD picture when they hook it up to their D1x, R1x or older receiver.
     
  5. Drucifer

    Drucifer Well-Known Member

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    I used to grab Thanksgiving midnight to 8 AM for my holiday assignment. I think I had one TR in like the five years I worked it.

    But I was also got screwed one year when the day tour jerk didn't show up.
     
  6. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    I'm on call 24/7, 365.
     
  7. yosoyellobo

    yosoyellobo Icon

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    When I was in the Air Force the single guys would work Christmas and the marry ones on New Years.
     
  8. swyman18

    swyman18 Legend

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    Personally, it's my pet peeve when people feel that they "deserve" time off for the holidays. The world does not stop just because it's Christmas. Obviously, it depends on what line of work you're in so everyone is going to have a differing opinion. If you're lucky enough to work for a company that shuts down for two weeks during the holidays, than congrats.
     
  9. KevetS

    KevetS Mentor

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    Why should they be home?
     
  10. west99999

    west99999 Icon

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    DTV is service only on those major holidays and usually just a few service techs have to work it. They do have call centers open for support. Install and upgrade work is optional on those days for techs that want to work or if offices are behind they may require the techs to work installs and upgrades. Usually the office tries to pull the work forward or reschedule it so techs do not have to work it but you always have those customers that must have it then and only then.
     
  11. swyman18

    swyman18 Legend

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    My point exactly. Would it be nice? Sure, but not necessary.

    Call me Scrooge I guess.
     
  12. captaink5217

    captaink5217 Legend

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    I feel the only people that should be working on holidays should be essential business and IMHO D is NOT an essential business, that's part of one of America's greatest downfalls, when business profit takes priority over family, as much as these companies claim to be about family their actions don't back up there talk.
     
  13. KyL416

    KyL416 Hall Of Fame

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    You should take a look at the tour of the DirecTV uplink center to see what it takes for DirecTV to be up and running and the potential for disaster if it would go unmanned:
    http://www.dbstalk.com/showthread.php?t=211046

    Unless you expect DirecTV to shutdown their entire service for 24 hours, the essential staff needs to be there. The same goes for the cable companies, the phone companies, the power company, etc. No one is saying that it will be a regular work day with fully staffed call centers, sales and business offices open and conducting business as usual. It will mostly be the tech and engineers making sure everything is running smoothly, the servers aren't overheating and monitoring all incoming feeds so they will be switched on at the right times, along with a bare bones call center operation.
     
  14. NR4P

    NR4P Dad

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    Its not profit, its Customer Service.
    I am sure hundreds if not thousand have problems with TV's on Christmas Day. Even simple stuff like a loose hdmi cable. Perhaps the extended family is over to watch a holiday favorite and the receiver stops working.

    Imagine the extended family being mad at Directv for not being there by phone for them.
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    We have the freedom to work on holidays, or find other employment. There's no "should" or a need for "everybody to be at home." And some people prefer the quietude of low-volume holidays in place of noisy or boorish family.
     
  16. boukengreen

    boukengreen Legend

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    didn't we just go through this same thing over thanksgiving
     
  17. TDK1044

    TDK1044 Godfather

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    I thought that the world was ending on 12/21 so this won't be an issue. If it doesn't, then I'm sure that a scaled down operation will be in effect at D*.
     
  18. RunnerFL

    RunnerFL Well-Known Member

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    Not everyone observes Xmas. Why close things down on those who don't?
     
  19. dpeters11

    dpeters11 Hall Of Fame

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    Tech support is a very important aspect of a company on Christmas day, when everyone starts playing with the new gadgets they got.

    Not that DirecTV receivers are exactly a big Christmas gift.

    I don't work in public customer service, but do take the week off and actually do feel I deserve it.
     
  20. Newshawk

    Newshawk Hall Of Fame

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    No, but new TVs are. "I just set up my new 105" Coby plasma and all I get on the screen is "No Signal" and "Channel 3". I need you to send out a new receiver-NOW!" (BTW, the present receiver is a RCA DRD435RH... what I affectionately call the "Doorstop".)
     

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