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DTV unable to broadcast in 1080p

Discussion in 'DIRECTV Programming' started by kram, Feb 7, 2010.

  1. Feb 7, 2010 #1 of 131
    kram

    kram Godfather

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    This is a heads-up for anyone trying to buy/watch DTV Cinema On Demand in 1080p. I first encountered this problem in mid-January. All 1080p movies display with a distortion across the bottom (+/-) 20% of the screen. The fix is to disable the 1080p resolution option, which, in turn, degrades the resolution of the movie. DTV readily admitted that the problem was on their end.

    Last night (three weeks later) I purchased another movie in 1080p, only to discover the problem still existed (I cancelled the movie). I called DTV and they escalated the problem, but could not offer any ETA for a fix. Then I called and asked to talk to the retention folks. I explained that in addition to having just upgraded all of my equipment (at a cost of almost $3000) in order to receive programming (and Blu-ray) in 1080p, I was paying through the nose for DTV services, which included movies in 1080p. Granted, you have to pay for the movies, but what's the use of having a service if you can't use it! And, as I also pointed out, DTV continues to advertise this service, which they themselves admit they currently can't provide. For my complaint, I received free HD access for a year.
     
  2. Feb 7, 2010 #2 of 131
    dirtyblueshirt

    dirtyblueshirt Under Suspicion

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    I rented two 1080p movies (9 and Year One) last month and experienced no distortion issues on my HR23-700 & LG 55LH90. Could there be an issue with the receiver or TV? Have you tried swapping HDMI cables and/or ports on the TV?
     
  3. Feb 7, 2010 #3 of 131
    kram

    kram Godfather

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    New TV, new A/V receiver, new HDMI cables. Old HR20-700. DTV says it's a problem on their end.
     
  4. Feb 7, 2010 #4 of 131
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Did you try both of your HRs?
     
  5. Feb 7, 2010 #5 of 131
    LameLefty

    LameLefty I used to be a rocket scientist

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    I watched a 1080p movie from On Demand last night with my wife - no issues here.
     
  6. Feb 7, 2010 #6 of 131
    kram

    kram Godfather

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    No. My HR20-100 is hooked up to a non-HDTV. I would have to swap receivers to do a test. Could this be an HR20-700 problem? DTV didn't mention anything about that -- just that their engineers are working to fix the problem. Or, is this all smoke and mirrors on DTV's part?
     
  7. Feb 7, 2010 #7 of 131
    kram

    kram Godfather

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    What model receiver do you have?
     
  8. Feb 7, 2010 #8 of 131
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I'll try a 1080p today on my HR20-700 & report back. You may try swapping to be sure...
     
  9. Feb 7, 2010 #9 of 131
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    What movie was it?
     
  10. Feb 7, 2010 #10 of 131
    kram

    kram Godfather

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    All 1080p movies. Thanks for doing that. You pretty much can tell right away -- just look at the bottom of the picture. And, you probably know this, but you can cancel the purchase....
     
  11. Feb 7, 2010 #11 of 131
    LarryFlowers

    LarryFlowers New Member

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    I have an HR20-700. No issues with with 1080P movies. Just watched Whiteout.

    Larry
     
  12. Feb 7, 2010 #12 of 131
    kram

    kram Godfather

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    Well, then, I have no idea what's going on.
     
  13. Feb 7, 2010 #13 of 131
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I was wondering which title b/c there have been a few cases of corrupted movies/shows. If it's an embarrassing chick flick, you can pm me. :lol:
     
  14. Feb 7, 2010 #14 of 131
    hilmar2k

    hilmar2k Hall Of Fame

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    Same here. I watched Hurt Locker in 1080p from my HR20-700 via MRV. Only watched a few minutes in 1080p as a test, having previously watched it on a 720p TV. No issues at all.
     
  15. Feb 7, 2010 #15 of 131
    kram

    kram Godfather

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    No, no embarrassing chick flick. Tried a variety: Amelia, Love Happens (chick flick?:)), Cloudy with a Chance of Meatballs.
     
  16. Feb 7, 2010 #16 of 131
    kram

    kram Godfather

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    Could it be my HR20-700?
     
  17. Feb 7, 2010 #17 of 131
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Possibly...a HDMI handshake issue.
     
  18. Feb 7, 2010 #18 of 131
    kram

    kram Godfather

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    Just spent about two hours on the phone with DTV. Finally was able to sqeeze more info out of them. Apparently, this is a known issue with some, but not all HR20-700s. Still no ETA on a fix. Talked to several different departments, but the takeway was, "Sorry, you're SOL until we can fix the problem, and we have no idea when that will be." :nono:
     
  19. Feb 7, 2010 #19 of 131
    hilmar2k

    hilmar2k Hall Of Fame

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    Honestly, at 1080p24 you aren't going to notice a difference anyway. Just set the HR20 to 1080i and it will look just as good.
     
  20. Feb 7, 2010 #20 of 131
    kram

    kram Godfather

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    Or, I can go and rent the Blu-rays for $2.99!
     

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