I called 2 different people at DTV this morning who told me the HR20 was available in my area now (the first time I was disconnected). I had previously arranged to get the swap out from my HR10-250 free less shipping. I was told that had to be done through customer retention so I was transferred. I was then told by customer retention that the HR20 can only be ordered in the Los Angeles area! I then called back DTV and was told I can order through Best Buy which of course you can not do right now ("coming soon"). After this experience I have to conclude no one there knows what they are doing. Since I have both Sunday Ticket and Super Fan I would be nice to have a receiver that could utilize the features available. I have come to the conclusion with the latest developments that HR20 probably will not be available this season.