1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Dumb, Dumb, Dumb!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dfd, Dec 30, 2012.

  1. Dec 31, 2012 #61 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    There's always a Plan B:

    [​IMG]
     
  2. Dec 31, 2012 #62 of 150
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    Yep, I misread that.
     
  3. Dec 31, 2012 #63 of 150
    pfp

    pfp Whatever

    1,559
    0
    Apr 28, 2009
    Hey, you don't have a sat signal, but go ahead and watch whatever you have recorded and/or anything OTA.

    Hey, you don't have a sat signal, but go ahead and watch whatever you have recorded and/or anything OTA.

    Hey, you don't have a sat signal, but go ahead and watch whatever you have recorded and/or anything OTA.

    Hey, you don't have a sat signal so I'm gonna reboot and if you still don't have one afterwards go read a book because you will no longer be able to watch your recorded stuff and/or OTA.
     
  4. Dec 31, 2012 #64 of 150
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    He has warnings though out the day...it didn't reboot until 10 PM. He did absolutely nothing about it even though he lives an area synonymous with large snowfalls and it is party of the routine. He could have reconnected his antenna directly to his display and watched the game live until he devised a way to regain his signal. DirecTV can't control the weather and the receiver had no way of knowing it was snow related. If gave multiple notices of an issue and then attempted a reboot. The fact that the customer was watching from a buffer was coincidental.
     
  5. Dec 31, 2012 #65 of 150
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    False. He receive them throughout the day and chose to ignore them until the reboot at 10 PM.
     
  6. Dec 31, 2012 #66 of 150
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    The receiver didn't know that. It attempted the only troubleshooting function available to it after the error was repeatedly ignored.
     
  7. Dec 31, 2012 #67 of 150
    hancox

    hancox Godfather

    498
    15
    Jun 23, 2004
    LOL - you're serious? A paying customer, watching TV, is "coincidental?" Also, feel free to continue to ignore that he was watching TV on a connection that WAS NOT IMPACTED BY THIS MESSAGE. Of course he "ignored" it, it wasn't applicable! Only the badly-built reboot "message" made it applicable.
     
  8. Dec 31, 2012 #68 of 150
    davring

    davring Hall Of Fame

    6,417
    1
    Jan 13, 2007

    Exactly, never fully understood why the HR's become doorstops without a sat signal. It has happened so many times over the years, especially during long thunderstorms/hurricanes. Very frustrating.
     
  9. Dec 31, 2012 #69 of 150
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    The fact that he was watching from a buffer, rather than a recording or live TV was coincidental. Not much can be done if the customer doesn't do anything for themselves based on the realities of their geographic location and multiple warnings.
     
  10. Dec 31, 2012 #70 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    He's making a comeback in this thread...

    [​IMG]
     
  11. Dec 31, 2012 #71 of 150
    hancox

    hancox Godfather

    498
    15
    Jun 23, 2004
    Why bother having a message at all, in that case? If actually using the box is a "coincedence," just reboot after 30 mins of 771's. Why not? :nono2:
     
  12. Dec 31, 2012 #72 of 150
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Maybe you need to read his posts again. When did it tell him it was going to reboot for him if he didn't?

    The messages were about not being able to update the guide information... He didn't care about the guide - why would he restart? He couldn't get a signal and a reboot was not needed.

    I guess we'll have to agree to disagree....
     
  13. Dec 31, 2012 #73 of 150
    unixguru

    unixguru Godfather

    787
    33
    Jul 9, 2007
    There is no excuse for this. Period.

    Software is suppose to be designed for the end user. Software is suppose to be designed to gracefully handle any reasonable potential problem.

    Yes, I am an expert - 25+ years as a high-level software engineer in a Fortune 500 software company.

    This software behavior is completely unnecessary. Could have just as easily had a LNB, SWM or SWM power supply failure. Never should a reboot be forced (and non-obvious ways to cancel are no good either).

    What happens when your CHECK ENGINE light comes on in your auto? Does it shut off automatically after a few hours (even if you are flying down the freeway) and then not allow you to restart it?

    This is so basic and so telling of what a POS DTV software engineering practices are. Actually, it's not engineering at all.
     
  14. Dec 31, 2012 #74 of 150
    dpeters11

    dpeters11 Hall Of Fame

    16,317
    500
    May 30, 2007
    Cincinnati
    The only exception to that would be the high temp warning. That message stays up and says it will shut down by force if it doesn't get corrected. It will shut down. That is the time that behavior should occur.
     
  15. Dec 31, 2012 #75 of 150
    unixguru

    unixguru Godfather

    787
    33
    Jul 9, 2007
    Yes, but to be pedantic, that would be a shutdown, not a reboot :D
     
  16. Dec 31, 2012 #76 of 150
    dpeters11

    dpeters11 Hall Of Fame

    16,317
    500
    May 30, 2007
    Cincinnati
    Fair point.
     
  17. Dec 31, 2012 #77 of 150
    Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    You can agree to disagree if you wish, but it doesn't change the fact that OP ignored the situation and chose to watch from a buffer on a receiver that that reported signal issues. There isn't much a provider can do when the customer takes no responsibility for their own situation. The fact is that an inanimate object did more to try and rectify the situation.
     
  18. Dec 31, 2012 #78 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    To be clear...the situation could have been avoided in more than one way.

    That said (and re-stated many times in this thread), nothing can correct the OP's situation from when it happened. Maybe we can just chalk this off as "lessons learned" and hope that the circumstances don't repeat themselves in the future.
     
  19. Dec 31, 2012 #79 of 150
    Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    The situation didn't need to be rectified. He was watching OTA.

    I call uncle!:lol: Obviously I'm not going to convince you of anything - the only thing I can hope for is that someone from DirecTV will happen upon this thread and give it a little thought... It would be such a simple thing for them to fix...
     
  20. Dec 31, 2012 #80 of 150
    Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    He had better get a Dish Heater or he may experience this problem again when it Snows.
     

Share This Page