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Dumb, Dumb, Dumb!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dfd, Dec 30, 2012.

  1. Dec 31, 2012 #81 of 150
    bobcamp1

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    He didn't ignore them, he acknowledged them.

    He also didn't choose to take correct action, he had no choice.

    The receiver had another troubleshooting option -- ask the user. Tell the user to check the dish for obstructions, and if the message still persisted after the dish was checked to either reboot or contact D* at his earliest convenience. That way if the user knows the obstruction is there, he can just ignore the message.

    Tivo just has a warning message about guide data running out in x days, which will make the DVR stop recording as expected. It does not force a reboot.
     
  2. Dec 31, 2012 #82 of 150
    Mike Greer

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    Or just get a Tivo and do OTA!:)
     
  3. Dec 31, 2012 #83 of 150
    Mike Greer

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    It may be clear to you and me - but not to everyone!

    And it's only clear to me now - I probably would have done the same thing.... It was working fine - why would I restart.

    I now know that if a DirecTV receiver isn't connected to a dish or has an alignment problem that I have only a short time before I'm done....

    Didn't know that before today!
     
  4. Dec 31, 2012 #84 of 150
    Hoosier205

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    He was having signal issues, of course something needed to be rectified. Yes, he was watching OTA...but while utilizing a devices that is dependent upon that signal. If you choose a satellite provider then you should take into account its drawbacks as well. I deal with heavy winter snowfall, severe thunderstorms, and tornados. So, I have the dish mounted where I can access it. If I had to mount it higher, I would have a heater. I also have an antenna split to both my display and my AM21. So, when I lose signal I can still watch my locals. Basic planning for solutions to Mother Nature's intervention.
     
  5. Dec 31, 2012 #85 of 150
    Mike Greer

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    Double Uncle!
     
  6. Dec 31, 2012 #86 of 150
    Hoosier205

    Hoosier205 New Member

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    That is not true. He did nothing to plan ahead for what should have been obvious snow related issues in that region and choose not to seek other alternatives for using his OTA connection.
     
  7. Dec 31, 2012 #87 of 150
    Hoosier205

    Hoosier205 New Member

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    Funny that an inanimate object took more initiative.
     
  8. Dec 31, 2012 #88 of 150
    dfd

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    Funny I thought I was planning ahead by connecting an antenna to my roof top rig.

    My HR10-250 would never have done this to me.

    If the prompts said what the box was going to do I might have taken a different action(s).

    I write requirements for developers all the time. There is no way that the poorly worded prompts and not giving the user a choice to delay a reboot would pass QC where I work.
     
  9. Dec 31, 2012 #89 of 150
    Mike Greer

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    After thinking about it.... I'd bet that the forced reboot etc is by design to stop people from watching recorded content.... If someone disconnect the satellite feed and then cancel they don't want them to have that ability.

    So how about this.... Keep in mind this is coming from a complete jack-ass (I took a quick poll and that was the result!). I think the brilliant minds at DirecTV Engineering could use this or something close to it as the message:

    "Your receiver is not receiving a signal from DirecTV. You may be able to correct this by restarting your receiver or contacting customer support. If this problem is not correct within 12 hours your satellite receiver will stop functioning. You will no longer be able to use the receiver to watch live satellite programming, over-the-air programming or recorded content and will miss any future recordings until the problem is corrected."

    How hard would that be?
     
  10. Dec 31, 2012 #90 of 150
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Brace yourself.

    I'd have to agree with you that all DVR manufacturers and all service providers could learn a few lessons about error message content. More specifically, many of those tend to be written by programmers for programmers (as opposed to actual end users).

    Still...no matter what is done...there will always be some people who simply require hand-holding instructions when a problem occurs. It happens.
     
  11. Dec 31, 2012 #91 of 150
    Hoosier205

    Hoosier205 New Member

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    By ONLY connecting it to a device dependent upon satellite signal? Umm...no. You put off dealing with the issue and chose to blame the receiver in the end. It did what it could do to find a solution even though you didn't. Programmers or persons associated with programmers love to come here and say they could have/would have done better. It's basically a DBSTalk tradition. Hopefully you take some initiative to avoid a situation like this in the future.
     
  12. Dec 31, 2012 #92 of 150
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    To be fair assuming that OTA would take the place of lost signal due to weather is reasonable. The OP didn't realize that loss of signal also meant loss of OTA through the receiver. If I was able to use OTA I probably would have made the same mistake; especially since I couldn't find anything in the user guide that indicates you can't use OTA when there is a temporary loss of signal. It makes sense to me.

    Of course, the first time I ran into this problem I would make the necessary changes to make sure it doesn't happen again. But, what the OP did was reasonable and if he was able to use OTA after the reboot it would have been an annoyance instead of a loss of all reception.

    Mike
     
  13. Dec 31, 2012 #93 of 150
    TMan

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    So I'm a little unclear here. I have an AM21 connected to my HR34. Am I to understand that the 34 will throw a fit and refuse to even give me AM21-supplied content if it can't achieve a satellite lock?

    Redundancy during a dish blockage event is half the reason I got the AM21. I also have my dish mounted within broom's reach while standing on my deck. It cut out during a 14" blizzard two weeks ago until I brushed it off, but I hadn't yet put the AM21 in place so I didn't get to see how it would have behaved with the OTA signal if there was temporarily no satellite signal.
     
  14. Dec 31, 2012 #94 of 150
    Hoosier205

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    Watching 90 minutes behind on a buffer with a device reporting signal issues multiple times throughout the day and choosing not to consider the situation is not what I would call reasonable.
     
  15. Dec 31, 2012 #95 of 150
    Mike Greer

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    Precisely!:D
     
  16. Dec 31, 2012 #96 of 150
    Mike Greer

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    Maybe... Eventually.... Who knows with the HR34?

    I think we'll just have to assume that without a satellite signal you're done.
     
  17. Dec 31, 2012 #97 of 150
    Hoosier205

    Hoosier205 New Member

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    Funny how satellite receivers require...a satellite signal.
     
  18. Dec 31, 2012 #98 of 150
    Mike Greer

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    I think DirecTV could clarify their obscure messages but I think Mike's quote below is as close to reality as we're going to get:

     
  19. Dec 31, 2012 #99 of 150
    TMan

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    Yeah, to watch programming received from a satellite. What does that have to do with utilizing an antenna for local terrestrial broadcasts, which the device is also capable of if properly configured (like mine is)?

    I can understand the need for a satellite signal to be present when the DVR boots up, because I'm sure it does a bunch of housekeeping and authorization stuff at that point, but there is no reason the machine should prevent continued antenna use when the satellite signal is interrupted but electrical power is not interrupted.

    What if your smartphone refused to use a nearby wi-fi signal just because it was unable to also access a cellular signal? Don't you think that would be kind of stupid? At least a smartphone would still let you use wi-fi (if present) even if you rebooted the phone in a location without cellular coverage.

    Next I suppose someone will tell me you can't watch existing recordings during a rain fade loss-of-signal event, either.
     
  20. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I said it was reasonable to assume I'd have OTA during temporary signal loss.

    However, since the popups are expected in this case, I would have never considered that it wouldn't give me the option and just reboot on it's own and thus lose all live TV viewing options. You may know that it would eventually restart without giving the viewer the option and thus lose OTA but I'll bet you my paycheck that the vast majority of subs don't. So yes, I don't think what the OP did was unreasonable.

    Personally, I would have been recording the game and that's the only thing I thought the OP did wrong. But, maybe I just don't have any common sense. :grin:

    Mike
     

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