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DVR-510 not waking up to record

Discussion in 'Standard Definition Receiver Support Forum' started by whiteryder, Jul 26, 2006.

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  1. RoyW

    RoyW Cool Member

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    Nov 19, 2003
    The one replacement receiver Dish sent me is scheduled to be delivered late today. I'll swap it out and check a few timers to see if its any better. Of course its going to download the newest software as soon as I connect it however there may be slight differences in the builds, we shall see.
     
  2. Milleruszk

    Milleruszk Mentor

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    Apr 11, 2005
    Roy, how do you download the latest software? Is this done automatically when you unplug and plug in the unit? Thanks:confused:
     
  3. Milleruszk

    Milleruszk Mentor

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    Apr 11, 2005
    UR welcome. My old boss used to say that when everything seemed to be going wrong.
     
  4. davelindac5

    davelindac5 New Member

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    Nov 7, 2006
    I started having this same problem when the time changed to standard time so I thought it was related to that. All of my timers were starting an hour late and I reset them and thought the problem was solved. Then I realized the system is not waking up to record set timers. Last night I unplugged the power cord, pulled the smartcard, etc. and I also did a memory dump. After doing all of this my timers were all erased along with all of my "Favorite" settings. I reset my favorites and set timers for two morning shows and turned off the receiver for the night. This morning I turned on the receiver to be greeted with "Congratulations! You own a Dish 500". My settings were all erased again. But I set up the Favorites and the two timers again in hopes that the problem would now be fixed. I turned off the receiver and waited but the receiver still did not wake up on time for the first timer. I manually started it and left the system on and the second program recorded on time. I have not called Dish yet because I have several programs saved that I haven't had a chance to watch. Because my problem started when the time changed I would assume the bug may be related to the internal clock.
     
  5. RoyW

    RoyW Cool Member

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    Nov 19, 2003
    The 510 receiver Dish sends me is most likely a rebuilt and may not have the current software installed. The first time you connect its going to attempt to update, you'll get a warning not to touch it while this is taking place. This is different then a receiver you've been operating and is already activated. About all you can do it that case is to ensure you've checked "Without my permission" or "Ask before downloading" found under 5 System Upgrades inside your Menu and wait for it to happen.
     
  6. origkds

    origkds Cool Member

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    Dec 2, 2002
    My 508 went to h*** about the same time as everyone else. Too bad- it was working great for 2+ years. I'm a recovering Dishplayer owner so this brings back nightmares. Back to thearpy.
     
  7. RoyW

    RoyW Cool Member

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    Nov 19, 2003
    Well my replacement 510 was delivered late yesterday afternoon and successfully recorded three shows in a roll off timers following activation. Its still early in the game to declare victory though.

    I did notice it doesn't have one other bug the old one displayed in that if you highlighted a program to record off the guide and clicked "Select", instead of getting the option page for recording it bounced you right back to viewing the live program. With both my two older 510 receivers the just replaced unit and one other I generally had/have to highlight and click a program a half dozen times before actually getting the record option page.

    My last original leased 510 is still continuing to miss timers, it can't be trusted at all and assuming the replacement unit holds up I'll probably seek a replacement for this one soon.
     
  8. kcnjohn

    kcnjohn Cool Member

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    Sep 1, 2005
    After a week of missing on some timers my Dish 510 recorded the three programs that I had set. Hopefully, the issue is solved.
     
  9. ugxela

    ugxela New Member

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    Nov 5, 2006
    Was it fixed through a software download or do have some trick that you can share?
    -Alex
     
  10. Milleruszk

    Milleruszk Mentor

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    Apr 11, 2005
    I'm still confused over the software download. Can someone walk me through the process? Thanks.:)
     
  11. kcnjohn

    kcnjohn Cool Member

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    Sep 1, 2005
    I all I did was reset the boxe once. I have a timer set for today. I hope it will work.
     
  12. snowman

    snowman Cool Member

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    Nov 1, 2004
    I changed a setting on my 508, I set 'Inactivity Power Off' to disabled.

    And my timers have been working for the last 4 days.

    Wonder if anybody else has seen similar response?
     
  13. pringerx

    pringerx Cool Member

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    Apr 16, 2005
    Just did the front panel reset and everything is (mysteriously) ok again. Timers are waking up to record now. Thanks for the tips guys.
     
  14. ch3

    ch3 Mentor

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    Nov 30, 2004
    I believe the key is to let the receiver powered up. I have only missed timers when the receiver has been powered down.

    The first night it happened, it missed 3 timers, but a timer later in the night did fire. I think the receiver must have woken itself up to download the guide or something. But it does not appear to wake itself up for a timer.

    Though I'm not sure (haven't tested it), but it may wake up if it's in standby mode (i.e. put itself to sleep). Perhaps not and leaving the inactivity setting off will help.

    Since I realized what the problem is, I simply let the receiver on at night and I don't miss any timers. In the morning I turn it off, since I have no timers during the day.
     
  15. speedy882001

    speedy882001 AllStar

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    Dec 17, 2002
    I too have found that if I have the box turned on, then timers work.

    Tried to record The Unit the other night. Had my 508 turned off. It did not turn on and start recording. Once I turned on the box I had to manually record the show. I set up a few things to record overnight and left it turned on and they all recorded fine.

    I guess the next thing I need to do is change the setting to not go into the sleep mode. That has hung my 508 up on other days.
     
  16. Ray_Schwarz

    Ray_Schwarz Mentor

    50
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    Jan 22, 2003
    Yesterday (Wednesday) morning, all three of my DVRs were again waking up to fire. The CSR on my Monday call had stated that the problem was not in the receivers and they would apply the fix without rolling the software.

    Ray Schwarz
     
  17. RoyW

    RoyW Cool Member

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    Nov 19, 2003
    Thank you for an interesting insight into how many reports Dish has received and the fact that a software update was implemented to alleviate the problem. I have to believe that it was some form of interim update that created it in the first place in spite of our receivers still displaying the same software number.

    My now replaced leased 510 hasn't missed a timer since Wednesday ether and our other leased 510 has been recording timers without failure since yesterday also. Both I might add are awakening from sleep mode to do these successful timers.
     
  18. edit4ever

    edit4ever Cool Member

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    Feb 25, 2006
    My 508 has returned to normal as well. I'm glad Dish is willing to quickly address these kinds of problems!

    Now... where is that NBR?? :)
     
  19. redhorse1973

    redhorse1973 Cool Member

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    Aug 25, 2003
    Guys, just did a hard reset, 510 pvr working fine now!
     
  20. EddieJ

    EddieJ New Member

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    Nov 12, 2006
    My 510 is still missing timers. I deleted all my timers, performed a "Default Factory Settings", and power cycled the 510. After it re-booted, I set some timers for this morning and turned it off. It did not record either event.

    I called Dish multiple times over the past week. They say I can get another 510 sent to me but they can not guarantee that it will not have the same problem. I also have to send my current 510 back to them within 10 days. This means that all the movies that are on my 510 will be lost. They suggested copying the movies to VHS tape.

    Some things dish asked for:
    Software Version: P363
    Boot Strap: 22AB
    DNASP: 102 Rev 10B

    What is a hard reset? Does your working 510 have the same software settings listed above?
     
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