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DVR-942 Bug Tracking List

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Mark Lamutt, Apr 5, 2005.

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  1. Jun 8, 2005 #261 of 320
    Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    1
    Mar 23, 2002
    No, it's not. Sounds like your 942 isn't recognizing your phone line, even if the diagnostics pass. Does callerid work?
     
  2. Jun 8, 2005 #262 of 320
    Gutter

    Gutter AllStar

    68
    0
    May 4, 2005
    Mark, I don't have caller ID. It didn't do it this morning. I am wondering if my son is using the internet (dialup) when the unit is being polled and that could cause it? He is on many times about 3am in the morning. Could that do it? The last few mornings it has been alright. I have no seen any new charges on my bill yet.
     
  3. Jun 8, 2005 #263 of 320
    Tyralak

    Tyralak Icon

    926
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    Jan 24, 2004
    My 942 was rock solid until it took the 226 update. Now The search feature only works on TV 2. On TV 1, it just says "Error" when I try to search or use themes. It's also been mislabling recordings. For example, I recorded "Night of the Creeps" and when I went to play it, it turned out to be an old episode of "Blue's Clues" that went missing, and "Night of the Creeps" was nowhere to be found. I've also had several recordings corrupted and no able to be played after the 226 update.
     
  4. Jun 8, 2005 #264 of 320
    drsiebling

    drsiebling New Member

    3
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    Mar 30, 2005
    Well, I've had my 942 for less than a week now and I'm already experiencing some pretty severe problems. It worked very well for the first two days, but for the last 4 nights running, I've had multiple crashes that have occured while simply watching a show. It appears that nothing is causing this as it just tends to happen at random. The box will be operating normally and will then suddenly power itself off and sit for about 5 minutes and not respond to any remote functions. It will then power itself back up and go through the acquiring satellite process. Once this has happened, everything seems to be back to normal. Again, this has happened twice a night for the last 4 nights running.

    I called Dish tech support and they had no idea at all what was happening. Anyone else having this problem? I am running 226, btw...
     
  5. Jun 8, 2005 #265 of 320
    Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    1
    Mar 23, 2002
    Certainly could be...try changing the update time to sometime when the phone line isn't in use... :)
     
  6. Jun 8, 2005 #266 of 320
    deweybrunner

    deweybrunner Legend

    246
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    Feb 8, 2004
    If anyone is on the phone line or tied up you will definitely get this message. This has happened to me several times!
     
  7. Jun 8, 2005 #267 of 320
    foosnake

    foosnake Mentor

    30
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    May 8, 2005
    A further update:
    The Daily Schedule shows that all four episodes recorded, while in actuality, only the episodes on Timer 2 recorded. Those on Timer 1 never fired, even though the Daily Schedule shows them "Completed". If I can find a show with 4 consecutive episodes, I'll see if I can duplicate this.
     
  8. Jun 9, 2005 #268 of 320
    Rob Glasser

    Rob Glasser Hall Of Fame Staff Member Super Moderator DBSTalk Club

    3,055
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    Feb 22, 2005
    I'm having a similar issue. In my case both failed timers have been on tuner 2. Testing the theory more over the next couple of days to see if it remains constant. Here is my thread talking about the issue: http://www.dbstalk.com/showthread.php?p=408630
     
  9. Jun 9, 2005 #269 of 320
    dathead2

    dathead2 Mentor

    44
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    May 17, 2005
    i had a different (but same vein) issue:

    i had a dish pass setup and i then picked to skip it and set up a manual timer for an overlapping time (a sports event
    that i wanted to be sure to catch the end of in case it ran long - which it did), when i got back to watch it the
    skipped one recorded and it actually skipped the manual timer saying that it had been over-ridden by priority.

    is this the correct behavior!? do i have to manually skip and event and jack up the priority of the manual timer?
     
  10. DanB474

    DanB474 AllStar

    58
    0
    May 28, 2004
    Just for the record, you can add me to the list experiencing the timers-not-firing bug. My wife called me at work to yell at me that Dr Phil and General Hospital didn't record. When I got home, I saw that no future timers in the EPG are showing at all. When I go to the daily schedule for today, it doesn't even show up that these 2 timers are in there at all (skipped, or overidden by priority, etc). However, in my timers list - all of my timers I previously made show up. I didn't read this entire thread, but I will just delete all of my timers and then recreate them. Argghhh!!!!
     
  11. cebbigh

    cebbigh Icon

    517
    0
    Feb 27, 2005
    Picking the upper most program currently playing from a favorites list if currently watching an OTA program produces no results sometimes.
     
  12. normang

    normang Icon

    1,018
    1
    Nov 14, 2002
    Missed timers and such maybe associated with the search bug, if you tried to search for something, you would probably get an error. The fix, is to go to preferences-updates and set the time to update the 942 - 3 times in a row and it resets something, I finally did it on my 942 and search works again. When you do this, you'll get a dialog to acknowledge and the receiver resets, does a brief HD check and eventually comes back to Press select. If you press select right away, you'll see the 942 aquiring signal. Takes about 2-3 minutes.. I did this in Single mode, not sure if it works in Dual mode.

    I think that previous timers will have to be deleted and re-created I am pretty sure. Also, its not clear whether this fix is permanent, or whether whatever the "bug" is will merely come back somewhere along the way.
     
  13. drsiebling

    drsiebling New Member

    3
    0
    Mar 30, 2005
    Got my replacement 942 installed last night. Everything seemed to be working fine, although I have had two unexplained crashes that seem to have resulted from heavy guide use. On one occasion, I tuned into the free preview of SHark Tale and after I had selected the cancel button from the "Do you want to purchase This" menu, the screen went black, the sound continued to play and when I hit the guide button, the system crashed.

    The second crash just happened at random. We'll see if this repeats itself.

    Any ideas?
     
  14. Rob Glasser

    Rob Glasser Hall Of Fame Staff Member Super Moderator DBSTalk Club

    3,055
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    Feb 22, 2005
    I wrote this up for another memeber that was asking me about the 942 and I liked how it summed up the major problems I have with the 942 so figured I'd throw it on here even though I've mentioned them on various postings on this forum. Sorry for the repeats I just wanted to make sure they are documented clearly for any future developments:

    The issue I've had with missed timers is, when you go into the daily schedule and look at what scheduled and what has recorded or been skipped it will show that the timer fired and completed, however it never even attempted to record. If you happen to catch one of these while it's supposed to be recording the red light will NOT be on, but when you look at the event in the guide it will have the red dot on it like it's actually recording. In both of my failed instances it was supposed to be recording in Timer 2. A front panel reboot during the time that a recording was supposed to happen got the timer to kick in after the reboot was complete.

    The other problem people are seeing is when you go to watch a recorded show it will immediatly end and the the screen will say something like an 'error has occurred ...' and give an error code like 'Error Code 3'. In every instance I've had this problem (maybe 3 times total) I do a front panel reboot and then I can go in and watch the show fine.

    The last problem I have had (about 3 times now as well) is all of a sudden the 942 will go to the acquiring sat. info screen like it does after a reset, however it will never pass it's tests. If I run a check switch at this point one of the inputs will always fail. When this happens I actually have to unplug the unit, plug it back in, and run check switch again. After that it will work fine and acquire the sat. My switch is a Dish Pro Plus 44. I know it's not the switch, the seperator, or the cable because I have a 721 in the same cabinet and have switched everything with it and it has never had a single problem.
     
  15. foosnake

    foosnake Mentor

    30
    0
    May 8, 2005
    I have had this same problem, but a soft reboot recovers for me.
     
  16. cebbigh

    cebbigh Icon

    517
    0
    Feb 27, 2005
    Sorry if this has already been posted. My 942 seems to have a problem going smoothly between OTA and Sat when I'm using my favorites list. I have one favorites list set up for OTA. If I am watching a Sat channel and click the top most channel on the OTA favorites list it often does nothing. If I then click on the 2nd box the program changes. After I get over to the OTA channel I can change to any other OTA channel with no problem. I haven't noticed a problem going from OTA to Sat.
    As a seperate issue, I have also had several recordings showing zero time for the recording on both OTA and Sat programs. I don't know if this is a problem with the receiver or one of my kid's overiding my recording to record something else.
     
  17. kresston

    kresston New Member

    1
    0
    Aug 20, 2004
    I noticed tonight that when I was trying to make some timers in the guide, that the second of two 15 minute programs only appears. When trying to make a timer for the 1st 15 minute program it doesn't fire but fires for the second program. But if I use the browse feature it shows the program but when I hit SELECT button to view the info screen of the 12:00 program it shows the info from the previous program, while the info is correct for the 12:15 program. This mostly occurs on channel 176 (Cartoon Network) during the Adult Swim block. Is there a workaround other than a manual timer?

    Software Version: L226MAED-N
    Boot Strap Version: 1110MAED
     
  18. Rob Glasser

    Rob Glasser Hall Of Fame Staff Member Super Moderator DBSTalk Club

    3,055
    0
    Feb 22, 2005
    Do you try a check switch or just a soft boot? I always do a check switch and it fails and will always fail for me until I hard boot. I guess I just try a soft boot next time and not run a check switch and see if that fixes it. Would be much faster to recover.
     
  19. jbjsm

    jbjsm Cool Member

    27
    0
    May 15, 2005
    Experienced something similar this past weekend. Had two timers set to record This Old House Classics at 0400 and 0430 Sunday. When I checked the Daily Schedule it showed that they had fired and were "Done", but they were not on the DVR list. I have timers set for the same programs on Saturday and they recorded perfectly. Also, when I first turned on TV2 Sunday I got a message that there was no signal. A check switch did not help and I had to power off the 942 and do a hard reboot. The same thing happened last Wednesday. Only a hard reboot recovered. Was there a software upgrade last Tuesday or Wed? Anyone else experience anything similar?
    Thanks, Joe
    My Setup:
    942 DVR
    Dish 500
    Dual Mode
    Software version: L226MAED-N
    Bootstrap: 1110MAED
     
  20. DWS44

    DWS44 Legend

    107
    0
    Apr 14, 2004
    Don't know about the overall problem, but this appears to be fixed at least in Charlotte. I just hooked up my 942, and it found and has no trouble tuning Charlotte's CBS. :D

    Software Version: L226MAED-N
    Boot Strap Version: 1110MAED
     
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