Well contrary to all the D* cheerleaders that just piled on to you, I do NOT think you're being unreasonable. Matter of fact, I just had a client yesterday that had a receiver go bad. I told her how to call it in, & to ask to have the $20 fee waived - she had NO problem whatsoever getting it waived. Frankly I think it's ridiculous anyway to pay for the PP, just to avoid the S&H charge for a replacement receiver. Even if you were to have 2 receivers replaced EVERY year, you would still be WAY ahead of paying for 1 year's worth of the PP. What's even MORE ridiculous, is that when I recently canceled because they would NOT lift a finger to replace my 2 TOTAL POS HR20 receivers, it was only a couple days after I canceled - & then they rolled out the red carpet with winback offers. (ie: new customer pricing, ALL new equipment, $200 toward the ETF on my "new provider", etc.) So, instead of just replacing the 2 receivers & keeping me as a (long term) customer on regular package pricing - they totally lost me, then were going to spend MORE $$$ to get me back - incredible!