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DVR's not showing up on Geniego or iPad app.

Discussion in 'DIRECTV Connected Home' started by alexcohen, Jul 18, 2013.

  1. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    On my iPad both the Directv app. & Genie Go are only showing one of my 3 DVR's, a new HR-44. I'm on with Directv now but they don't seem to understand my problem. All DVR's show up on the DVR's playlist, the only problem is with the apps.
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Alex, have you re-set all the items? If that doesn't work, go through the Network settings on the two DVRs that don't work. Don't change anything, but OK through it. It will congratulate you and hopefully all will be well.
     
  3. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    Thanks Laxdude but we tried all that, Directv is stumped as well, There sending some techy guy over.
     
  4. NR4P

    NR4P Dad

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    Sunny Florida
    On the Whole Home Menu, are all three options set to ALLOW?

    What are all the IP addresses for each DVR?

    How is your home network set up?
    Is the HR44 the network bridge?
    Is there a CCK or WCCK?
    Are any of the DVRs or your router connected with Wireless Access Points or Repeaters?
     
  5. KCWolfPck

    KCWolfPck Legend

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    Jul 10, 2006
    Do you use the Cinema Conection Kit to access the internet via your wireless home network? I do, and I get this problem often. It seems that the CCK has a problem staying connected to my wireless router? DirecTV sent a technician, but it hasn't solved the issue. It's rather frustrating at times.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    KC-

    Can you flesh out what your setup is and the exact nature of the issue?
     
  7. KCWolfPck

    KCWolfPck Legend

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    Jul 10, 2006
    Laxguy,

    I have 3 HD DVRs in my home and am using DirecTV's "whole home" network. On one of my DVRs, there is a Cinema Connection Kit (CCK) attached. The internet connection for my DVRs is received via the CCK accessing my wireless home network. Often times (especially when I use or start downloading content to my GenieGo), the CCK will lose the internet connection. It will normally restore itself after a period of time.
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    OK< I see you've started a new thread on just this. I've replied there, and you'll see I strongly advise against using wireless unless you just have to.
     
  9. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    Yes actually this is a different problem. Here's what I have:
    1 HR-44 that is connected to my WiFi, there's really no other way to connect.
    1 HR24-500 that is connected to the internet but doesn't show up on either the Directv iPad app or the GenieGo app.
    ​1 HR24-200 that won't connect to the internet (it did up until yesterday) & doesn't show up on either app.
    1 Linksys EA4500 wireless router connected to a TWC internet through a Cisco 2100 cable modem.
    ​Actually (for now) the GenieGo works great if I'm transferring from the Genie, it's everything else that's a problem. The HR24-200 has always been a bit buggy, I'm thinking of asking Directv to just swap it out for a Genie client. I think I can live with just 7 tuners instead of 9.
    Thanks!
     
  10. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    If you add the HR24-500's IP address to the Directv app it will work but just temporarily.
     
  11. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Not sure I can help here, Alex. I've gone away from static IPs to all DHCP, and have only the occasional network problem.
     
  12. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    A higher level tech is coming Sunday, stay tuned!
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    There is no such thing... lol
     
  14. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    So then this will be the second time Directv has lied to me about this problem. First time was when the CSR said there was no specialized GenieGo tech. support.
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    There "might" be GenieGo specialist, however all DirecTV covers in the GenieGo training is how to connect the GenieGo to the customer's router. This is NOT to say that there are no techs that networking experience.
     
  16. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    So now all of my DVR's are online & showing up on the iPad app but only the HR-44 shows up on the GenieGo app. A higher level tech. came by yesterday, yes Sunday, but I just told him that this is good enough. I was afraid if he started rooting around things might get worse, he didn't disagree. Thanks for all your help, now it's time to go back to a "normal" life!
     
  17. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    New Jersey
    If you restart the GenieGo (disconnect power, count to 10 and plug it back in) it will likely come back up and see all the DVRs (as long as the iPad is seeing them).
     
  18. Lawood

    Lawood New Member

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    This is probably a crazy question to ask. Do they show up in the Manage Playlist under settings? If so are they enabled.
     
  19. alexcohen

    alexcohen AllStar

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    Sep 27, 2006
    Diana C: Thanks for your help, I tried that, but no it didn't help.
    Lawood: No they don't show up there, I even downloaded GenieGo to my Mac to see if I could see or add them there, but no you can't.

    Thank you everyone for your help & advice!
     
  20. Lawood

    Lawood New Member

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    Jul 29, 2003
    Just in case you didn't know. Whole Home does not require an Ethernet connection. However Ethernet can have an adverse effect on Whole Home if not correctly setup. Also you can access your receivers with Ipads/android even if your receivers Whole Home share list set to NO. That is my setup. Have no interest what my wife records and she doesn't care about my recording. With my android geniego I still have access to both receivers. Also the directv app that shows Currently Watching/Whats Hot/Live TV Steaming I can select either receiver. The only thing is when I select Playlist this is a no go as it requires Whole Home set to allowed.
    I don't have a SWM16 and like to know if it is displayed in the Menu/Settings &Help/Settings/Info & Test/more system info. (once there scroll down).
     

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