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DVR's not showing up on Geniego or iPad app.

Discussion in 'DIRECTV Connected Home' started by alexcohen, Jul 18, 2013.

  1. peds48

    peds48 Genius. DBSTalk Club

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    No, a switch does not show up under the "more system info" screen
     
  2. mfeinstein

    mfeinstein Godfather

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    Sep 1, 2007
    I am having the same problem, intermittently. Everything in my house is connected to hardwire Ethernet, and all the DVRs have static IP addresses. The GenieGo sees content from all the DVRs, but then all the content disappears. I have to reboot everything, and usually comes back. Sometimes I have to reboot the GenieGo more than once. Very frustrating, and not useful at all.

    All of the DVRs are set up properly to share content, and they can all stream content to each other.
     
  3. peds48

    peds48 Genius. DBSTalk Club

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    I am having the same problem, intermittently. Everything in my house is connected to hardwire Ethernet, and all the DVRs have static IP addresses. The GenieGo sees content from all the DVRs, but then all the content disappears. I have to reboot everything, and usually comes back. Sometimes I have to reboot the GenieGo more than once. Very frustrating, and not useful at all.

    All of the DVRs are set up properly to share content, and they can all stream content to each other.


    I would start by having the DVRs get DHCP addresses, that just me tho....
     
  4. mfeinstein

    mfeinstein Godfather

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    I don't see why that would matter. The IP addresses are all legit on my network, and I find that streaming between DVRs and Network Services all work better with static IPs. And, this wouldn't explain the intermittent nature of my problem. For example, this morning I was able to see the DVR content on the GenieGo iPad app and was able to prepare and download several shows. Then, all of a sudden, the app reports that the GenieGo can no longer see any DVR content. No IP addresses changed during this time period.
     
  5. mfeinstein

    mfeinstein Godfather

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    Sep 1, 2007
    I didn't set up reserved addresses via DHCP for my DVRs, but I did do so for the GenieGo box as I have also been having problems with Out of Home Access. It seems to be working more consistently so far, but we'll see what happens over time.
     
  6. peds48

    peds48 Genius. DBSTalk Club

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    Setting static IP addresses can sometimes "mask" issues that would otherwise be "visible" with DHCP
     
  7. knoxbh

    knoxbh Legend

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    May 1, 2002
    Don't see an answer to my problem. Have following equipment:

    HR44 (Great Room 1)
    HR 24-100 (Florida Room} - Connected to internet with Cinema Kit
    HR 24-100 (Great Room 2)
    HR 24-100 (Kitchen)
    HR 24-500 (Master Bedroom)

    My problem: On whole-home, none of the other receivers see the Florida Room; all of the other receivers see each other. The Florida Room sees only itself. We have rebooted the Florida Room receiver, several times, using both disconnecting the receiver from electrical source, and using RBR. (By the way, it used to work and stopped working 2 days ago). We have also rebooted all the other receivers and they continue to work fine except not seeing the Florida room. The iPAD Geniego sees all receivers except the Florida Room. Also, using the Directv app on the IPAD has the same results.

    HELP!!!
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    I would run Network Setup, go through Advanced settings, but don't change anything unless it looks wrong. OK through it till you get the "congratulations" bit. HTH!
     
  9. peds48

    peds48 Genius. DBSTalk Club

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    YOu say the Florida room has the CCK, which one? the HR24 is not supposed to have any ethernet cable connected
     
  10. knoxbh

    knoxbh Legend

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    The Florida Room (HR24) has the CCK connected to it, wirelessly. it had worked for a long time until a couple of days ago. The instructions with the CCK said if hooked up wirelessly to use an ethernet connecting cable. Are they wrong? By the way, the CCK is only about 89 ft from the router.
     
  11. mfeinstein

    mfeinstein Godfather

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    I can say after using this for a couple of days that this has been the case for me. Now that I reserver the IP address for the GenieGo box on my router, things are much more stable and the DVRs show up consistently.
     
  12. Lawood

    Lawood New Member

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    The HR44 also provides a wireless connection to your network. It looks like you have two devices providing wireless to you network. This is unless you disabled the wireless Wi-Fi in the HR44. Think this is possible, but don't know as I do not have a HR44.
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    In any case, there shouldn't be two internet connections on whole home service. The HR44 can provide wireless internet to the whole system, but wired is the better solution, and only one of those!
     
  14. peds48

    peds48 Genius. DBSTalk Club

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    The HR44 also provides a wireless connection to your network. It looks like you have two devices providing wireless to you network. This is unless you disabled the wireless Wi-Fi in the HR44. Think this is possible, but don't know as I do not have a HR44.


    Good catch. to the TS, remove the CCK-W from the HR24 and do a red button reset
     
  15. knoxbh

    knoxbh Legend

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    Thanks to all that replied. i did remove the ethernet cable from the CCK on the HR24 and now everything sees everything alll the time!! Life is good again!!. Again, many thanks.
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Terrific. Now may your favorite teams enjoy a win streak..... :)
     
  17. peds48

    peds48 Genius. DBSTalk Club

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    Awesome. Thanks for the update
     
  18. Lawood

    Lawood New Member

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    Good to hear Life is good again.
     
  19. knoxbh

    knoxbh Legend

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    This may have been answered before - not sure - but i have an HR44 plus 4 HDDVRs and 3 Hs with a CCK attached to one of the HDDVRs. Should i disconnect the CCK from the HDDVR or leave it attached? Everything seems to be working o.k. right now. By the way, the CCK was connected before i got the HR44.

    Thanks
     
  20. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    You could do either- leave well enough alone, or put an ethernet wire directly into the '44 and disconnect the CCK.
     

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